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Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Janesville, WI

4.5
904 Reviews

904 Reviews of Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

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January 13, 2020

Excellent Service Excellent service in a timely manner. The price was fair and the project was executed in a professional manner. I would recommend Boucher to anyone. More

by INNOVATIVEPLUMBINGLLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Jenner
Jan 14, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

We appreciate your business and recommendation!

January 12, 2020

Linda was very professional and responsive. Truck was in the shop for approximately 2 plus weeks and she did a fantastic job staying on top of things for me. More

by ROCKSTOEHR
Recommend Dealer
Yes
Employees Worked With
Linda Batty - 5 Star
Jan 14, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thanks for sharing!

January 12, 2020

Not happy van still making noise when stopping we’re tired of leaving our vehicle and being told it’s a normal grinding you changed rotors and brakes More

by DMULLEN1957
Recommend Dealer
No
Employees Worked With
Randy Ludlum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

We are very sorry to hear your vehicle was not fully fixed during your service visit with us. Please reach out to our Service Manager, Corey Vetos, at 608-757-6150 at your earliest convenience. We hope to resolve the issue to your satisfaction as soon as possible.

January 09, 2020

Oil change Sorry, I don't remember her name, short with glasses and she will be renting a Jeep Wrangler in Sept. but she got me checked in right away. Let me kno More

by JACKDIANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carley Chesebro, Dave the shuttle driver
Jan 09, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Glad to hear we were able to take care of you here at Boucher!

January 08, 2020

Fast and helpful service When I arrived at the express lane service door, the service aid met me at the door right away. She had my information in a jiffy and asked if I want More

by neslertom
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kayce Chesebro
Jan 09, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for sharing!

January 08, 2020

Poor online service ordering. Was one price online and then was double in the dealership. I am thinking of reporting this bate a switch. Otherwise service was good. More

by LORAXCARVING
Recommend Dealer
No
Employees Worked With
Do not remember name.
Jan 14, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

We are sorry for any frustrations we have caused you. We would like to discuss this further. Please contact us at 608-757-6150 so we can rectify this situation. We hope to hear from you soon and we thank you for bringing this to our attention.

January 08, 2020

Expensive oil change. Nice service people. Nice and quick oil change. I hate my renegade. That’s my own fault. I get all my work done here More

by SJHORN67
Recommend Dealer
Yes
Employees Worked With
Service
Jan 09, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for your feedback!

January 08, 2020

Excellent service. Had a nail in my tire and it was able to be patched and all tires rotated. Service was quick and efficient. Always a pleasure doing business with this dealer. More

by RAE.MANGANIELLO
Recommend Dealer
Yes
Employees Worked With
Crystal
Jan 09, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

It is great to hear your service experiences with us are smooth and efficient! Thank you for sharing, Rae!

January 08, 2020

I was pleased my vehicle could get the oil change on Monday as my oil light came on as I was traveling back from AR on Saturday. More

by bblanco416
Recommend Dealer
Yes
Employees Worked With
I am sorry but don’t know the names.
Jan 09, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for taking the time to leave this review! Please let us know what we can do for you in the future!

January 01, 2020

service issue with radio on my new ram truck.problem seems to be replacing the radio.curt got me a rental car and order a new radio More

by rbdawley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
curt jenner
Jan 03, 2020 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

We are happy to hear Curt was able to replace the radio in your truck and provide you with a loaner in the meantime!

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