Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

The last place I had my oil changed forgot the washer on the oil plug. Because the vw service department was closed on Saturday, they sent me next door to the Chrysler dealer and they fixed the problem. T the oil plug. Because the vw service department was closed on Saturday, they sent me next door to the Chrysler dealer and they fixed the problem. Thank you. More

Linda in service does a great job I’ve worked with Linda multiple times. She’s very friendly and doesn’t condescend. She always helps solve my issue in the service department. Linda is I’ve worked with Linda multiple times. She’s very friendly and doesn’t condescend. She always helps solve my issue in the service department. Linda is knowledgeable and keeps me informed. More

Lug Nut Lock Out We purchased my son’s first car last summer and had a great experience with Jackson. We bought pre-owned – and it was time for new tires. When infor We purchased my son’s first car last summer and had a great experience with Jackson. We bought pre-owned – and it was time for new tires. When informed by our local repair location that there were locking lug nuts with no key in the vehicle (and the keys are discontinued), I quickly made an appointment with your service department. Although driving to Janesville from Lake Geneva was not in my plans, the service team at your location was very helpful to assist with getting me in the same day. I was not pleased that we incurred the small additional expense but we knew the risk for buying a VW and living in Lake Geneva where there are no VW dealerships. At the same time I was thankful we were not stranded in the middle of nowhere with a tire issue that we could not solve without being towed. Find the positive! More

oil change Very friendly and helpful service. Got in right away. Love, love, love my RAM. Gets great gas mileage for being a diesel and I'm spoiled! Very friendly and helpful service. Got in right away. Love, love, love my RAM. Gets great gas mileage for being a diesel and I'm spoiled! More

Head light and oil change We called on Saturday morning asking about replacing a head light and was told it was in stock went up thinking we would be there for a while and we w We called on Saturday morning asking about replacing a head light and was told it was in stock went up thinking we would be there for a while and we were in and out with in 45 minutes. These guys are awesome. thank you more than you know. the price was right. Diane More

Always friendly and helpful service. I brought my new Renegade in for my first oil change. Service Department took the time to educate me on certain service care needs specific to my new Jeep. Thank you! Renegade in for my first oil change. Service Department took the time to educate me on certain service care needs specific to my new Jeep. Thank you!! More

Kurt does a great job! Price could be better but I know he doesn’t control that. A+++ for Kurt!!!!!! Really nice guy to work with. he doesn’t control that. A+++ for Kurt!!!!!! Really nice guy to work with. More

Communication always helpful. Appreciated the various items being addressed and prior to that the help in deciding what needed immediate attention and what could wait. The work wa Appreciated the various items being addressed and prior to that the help in deciding what needed immediate attention and what could wait. The work was done on time and the communication was timely. More

I would recommend the service center for known repairs needed only but not the auto body center. My car was placed in for repair and took more than 6 weeks for a estimated 2 week repair. When the vehicle needed only but not the auto body center. My car was placed in for repair and took more than 6 weeks for a estimated 2 week repair. When the vehicle was to be picked up the seat was left unrepaired, the cause of the oil being low causing check engine light on was never investigated so ultimately I found problems after it was returned to me. The car had an oil leak that occurred when it was stolen and also had a rattle which sounded like the exhaust that was not repaired or reviewed. When returned to the shop to get it fixed Todd White was to work with the insurance company for repair costs but instead said he would not even attempt after committing that he would in person a few days earlier. They also told me at the dealership that my manifold was causing the rattle and it would be close to a $1000 repair but after getting the oil leak fixed and an oil change magically the noise is non existent leaving me to believe that the repairs at the body center previously when the oil filter was replaced and oil topped off caused the rattle. I ultimately incurred a cost of over $100 that should've been taken care of previously through an insurance claim and also was left without a vehicle on multiple occasions. Also I was ultimately pushed away and let down by the team who guaranteed me support on repairing my vehicle through this process that took about 1 month longer than anticipated while I had no loaner or support and had to call weekly to get updates as everytime I called I was told they were waiting on something and to check back the following week. My car is also now silver when it went to the shop a pewter color. When looking at it closely the hood and roof of the vehicle do not match the parts of the car painted at the body shop. More

Haley Craft in service Haley Craft is the reason why I continue to do business with your company. She conducts herself as if she was the owner of the company. very polite, v Haley Craft is the reason why I continue to do business with your company. She conducts herself as if she was the owner of the company. very polite, very aware, very exact. Im in the building and 5 minutes later I'm on my way to work. Thankyou Haley, and one more thankyou to Nate Blaser for stepping in and helping out with my Rubicon. [ many thanks ] More