Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Great experience. I was prepared for a large bill for repairs. It was a simple fix and the cost was zero!! Kayce also reminded me that I had not gotten my free oil change. I know where I will go in th repairs. It was a simple fix and the cost was zero!! Kayce also reminded me that I had not gotten my free oil change. I know where I will go in the future! Thanks More

Service man was very friendly and easy to get along with. I have no complaints with the dealership, I only have one concern that the replacement mat doesn't match the rest of my existing mats. I wish the fro I have no complaints with the dealership, I only have one concern that the replacement mat doesn't match the rest of my existing mats. I wish the front passenger side mat would have been replaced so they could match each other and not have two different color ram emblems on them. More

The Volkswagen service department is the absolute best! Highly recommend going there! Jericho is absolutely wonderful! Do not recommend the other service department. I was actually bringing in my friends c Highly recommend going there! Jericho is absolutely wonderful! Do not recommend the other service department. I was actually bringing in my friends car who needed an oil change and few other things. He had spoken to Jericho but at the time I couldn't remember her name.. I told a young girl with dark hair at the service counter this. I asked if I was in the right area because I noticed when I parked the Volkswagen service area was across from where I was. I asked if I should go over there. The girl assured me that she would find out everything my friend had requested. She did not! They had only done the oil change and nothing else and told me the car was done.When I asked the girl at the counter if she checked on what my friend wanted done she was very rude. She said she did and that I now needed to go to the Volkswagen side because they don't check def there.or do some other things he wanted .I found out if she would have checked she would have sent me to the Volkswagen service when I got there. More

Great experience quick and easy which is what I want from a company will be back there again and again when I am ready to buy a new car we'll see about the service department when the time comes to have the a company will be back there again and again when I am ready to buy a new car we'll see about the service department when the time comes to have the vehicle serviced More

just drove up to the express door short wait done and gone. i was shown the old air filter and a work page of all things looked at. gone. i was shown the old air filter and a work page of all things looked at. More

I stopped in today and found out the name of my service manager. He did a excellent job like a said before. His name is Joshua Tukker. Just wanted you to know that. manager. He did a excellent job like a said before. His name is Joshua Tukker. Just wanted you to know that. More

I appreciate the thoroughness of checking vehicle in and checking in with me before replacing cabin filter. I have always been happy with the service i receive. checking in with me before replacing cabin filter. I have always been happy with the service i receive. More

Used coupon and service was delivered. Young man that helped was nice, but obviously nervous. I had mentioned a concern possibly recall item and asked for it to be looked at. When I picked up the car he helped was nice, but obviously nervous. I had mentioned a concern possibly recall item and asked for it to be looked at. When I picked up the car he had forgotten to have it looked at. Other than that I would say all was fine. The only other recommendation I would suggest vacuuming the car along with a car wash for an added special touch. Although I work in customer service where you always go above and beyond. Thanks, Jennifer More

Original appointment to fix my issue was rescheduled because of Covid issues at the dealer ship, which was no big deal, so I dropped my vehicle off at the new time. My wife and to take time off work to because of Covid issues at the dealer ship, which was no big deal, so I dropped my vehicle off at the new time. My wife and to take time off work to so I could have a ride after dropping off the vehicle. This fix was only supposed to take an hour, so. Then I get a call an was told that nobody thought to order the replacement part, so I could either have my wife take more time off work to take me back to the dealership, or leave it over night. I decided to leave it overnight, so as not to inconvenience my wife. So basically, I was out the use of my car for a day, and was not offered an option of a loaner for a day. So my wife had to take more time off to take me back to the dealership the next day to pick up my vehicle. I could have used the driver service from the dealer, but with Covid I didn't want to take any changes. I also would have thought that the dealership would have given me a complimentary car wash for my inconvenience, but I guess that was to much to ask. More

Detailed inspect of my GTI was helpful. Twitchy cars Detailed inspect of my GTI was helpful. Twitchy cars like the GTI need details covered and this group seems up for the task. I plan on returning Detailed inspect of my GTI was helpful. Twitchy cars like the GTI need details covered and this group seems up for the task. I plan on returning should the need arise. It will. More