Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

I have used this dealership before and have always gotten good service, both buying and getting my car serviced. Patrick has been super with his help before and AFTER the sale. I bought a new Dart and I real good service, both buying and getting my car serviced. Patrick has been super with his help before and AFTER the sale. I bought a new Dart and I really like it. James was the first person I saw and he was so knowledgeable. The only reason I rated price as good, is that I always feel that I could have gotten a bit better deal on my old car, but I did feel they were fair and easy to deal with. All in all, I would totally recommend them. Dennis Hanks More

My husband and I were looking for a new car with great gas milage and decided to try the Volkswagen. We took several models out for a test drive and fell in love with the Golf diesel. Tom Hensen took us gas milage and decided to try the Volkswagen. We took several models out for a test drive and fell in love with the Golf diesel. Tom Hensen took us out on the road tests and explained about the car's performances, engine, car's features, etc. He bent over backwards to make us feel welcome. Even though we live out of town and did not get to the dealership until about an hour before closing time he still took the time to answer our questions and test drive the cars. We bought our first Volkswagen a few days later from Tom and we are loving it! 2012 VW Golf TDI (Diesel) More

IVE BEEN DEALING WITH THIS CAR LOT FOR YEARS AND NOW I BOUGHT A NEW 12 1500 RAM TRUCK AND I LOVE IT THANK U FOR ALL YOUR HELP BRUCE DOUG K BOUGHT A NEW 12 1500 RAM TRUCK AND I LOVE IT THANK U FOR ALL YOUR HELP BRUCE DOUG K More

The staff made it so easy for me to buy a new car, everyone was so helpful. Aaron is a newer employee, he did a great job explaining the car to me. everyone was so helpful. Aaron is a newer employee, he did a great job explaining the car to me. More

The worst dealer I've ever dealt with. Did not have the time of day for me. It got to a point where they were ignoring me. It was so bad I felt like backing out of the agreement. time of day for me. It got to a point where they were ignoring me. It was so bad I felt like backing out of the agreement. More

I have bought a VW Routan a month back and worked with Ron Oehm and Jeff Hansing. I have sorted everything with Ron (the vehicle color, options & the price) over the phone before going to dealership. I Ron Oehm and Jeff Hansing. I have sorted everything with Ron (the vehicle color, options & the price) over the phone before going to dealership. I drove to the dealership thinking it would be sign and drive experinece, but Jeff Hansing created a big issue in accepting my pre-approved bank cheque and pushed towards going with dealership financing.For all my previous car purchases, I have used the pre-approved cheque from the same bank at different dealers and no one created an issue. Jeff should have stepped up to provide excellent customer service that any car dealer brag about, instead he was adamant about delivering the vehicle unless I go thru dealership financing. I have been approved 1.9% for 72 months and I have given him couple of options to work with, 1) Asked to offer the same great rate 2) Call my bank for verification of the loan amount approval 3) Finally, I would give my personal cheque and asked to hold the cheque, till the dealership gets the money from the bank, which would be next day. He didn't even try to work with those options and he was not polite enough with me. Ron was honest and polite, Jeff doesn't live up to expectations. So,my overall experience is not good and certainly doesn not live up to the big dealer standards. More

I purchased a car from Frank Boucher on New Years Eve of 2010. Before going to the car dealership I spoke with Jeff, the Sales Manager. I had told him of the deals I was being offered by other dealerships 2010. Before going to the car dealership I spoke with Jeff, the Sales Manager. I had told him of the deals I was being offered by other dealerships. On the phone he and I discussed that I would be getting some gas/visa cards and he indicated to me that if I required more to make this deal happen that "it would not be a problem and I would get what I wanted". About an hour into the deal (Jeff was not there) I asked about the additional gas/visa cards that Jeff had promised me. The salesman and another sales person advised me that they were not informed of this & would call Jeff. They did and he said he did not know what I was talking about. When I came to rate the dealership everything with high marks EXCEPT my dealings with Jeff. I was told to contact him, because "Boucher wanted all of their customers to be happy". I did and Jeff sent me an email back stating that he felt they gave me a very good deal. I cited to him and a few other people that THIS WAS NOT WHAT JEFF HAD TOLD ME. I thought, ok, I need to just let this go...this is just a typical saleman tactic...tell you one thing, then change the rules as it suits him. About a month ago I came into the dealership looking to possibly purchase a used car. I brought my car in for a trade. They had someone look at it...and give me a low ball offer. I had discovered later that the person that gave the low ball offer was again JEFF the sales manager. This brought up all the resentment of how he lied to me a year ago. You would think that for all of the people I have told (and I have told a lot..and will tell a lot more) that Jeff would try to make good on his "word" to me from last year...oh well. If anyone goes to Frank Boucher in Janesville I would not deal with JEFF. Everyone else there (including a nice internet lady) are top notch. Their word means something. More

This was my second new car purchase in two monthes at this dealer. They work with USAA and really take the time to give the best pricing and service around. The only concern I have is when we picked up this dealer. They work with USAA and really take the time to give the best pricing and service around. The only concern I have is when we picked up our vehicles, they were not showroom quality as far as the initial detailing work/cleanliness. Both times they were brought up to our standards, but it would have been nicer to get that initial wow factor of a perfectly clean and shiny new car. Cameron Mallory has an excellent work ethic, he was busy at all times, but he never let that get in the way of tremendous customer service. Very responsive and prompt service at all times. The way Jeff hansing and Cameron work together is refreshing. Thank you for the oppotunity to give my opinions. I hope the service after the sale will be as good as the initial quality. Thank You, KS More

I shopped around at other dealers closer to my home..but none listened to what I needed and could afford..at Frank Boucher, Bruce listened, found several cars that met my needs and within my budget..the bus none listened to what I needed and could afford..at Frank Boucher, Bruce listened, found several cars that met my needs and within my budget..the business manager, whose name I forgot, found me a great interest rate...I spent less then an hour the day I picked up my 2012 Chrysler 200..I have bought a quite a few cars new or pre-owned and this by far was my best experience..I will recommend them to anyone I know looking for car! More

Buying a new car from Frank Boucher was a pleasure from start to finish. I would definitely would recommend this dealership. Everyone there is a pleasure to deal with. start to finish. I would definitely would recommend this dealership. Everyone there is a pleasure to deal with. More