Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

Bruce was extremely friendly and knowledgable about the vehicles he showed us, helped us find the right fit for us! Every person we dealt with was very kind and we felt comfortable to ask any questions we vehicles he showed us, helped us find the right fit for us! Every person we dealt with was very kind and we felt comfortable to ask any questions we had as this was our first 'new car' purchase. Gave us a great deal on the van we purchased and paid off our trade in!! Will be returning in a few months when we are ready to trade in our other car. Definately recommend this dealership to all family and friends! More

I recently bought a 2013 Passat from this dealer. The sales staff were friendly and had all of the answers I needed promptly. Within a few days they had a vehicle located in the configuration I wanted an sales staff were friendly and had all of the answers I needed promptly. Within a few days they had a vehicle located in the configuration I wanted and brought into their location. The financing consultant made the paperwork very easy and the whole process painless. After receiving a couple of free hats and a handshake I was on mg merry way. I'll be seeing them again for future purchase! More

Bob was great to work with. He was listened to my needs and found a vehicle that was right for me. I would definitely work with Bob in the future. and found a vehicle that was right for me. I would definitely work with Bob in the future. More

Have purchased two of my vehicles thru this dealer. Also had service done three years ago on my truck. Never had any problems, fast service and fair prices. Would definately recommend to all my friends to c had service done three years ago on my truck. Never had any problems, fast service and fair prices. Would definately recommend to all my friends to come here for their next car. Finance was wonderful and received a fair price for my trade in. Have purchased several cars and this dealership was by far the best to work with. More

Kyle gave good answers &/or tried to get a correct answer. I was given ample time to look over options, think, confer with my wife [phone], etc. Definitely, not high pressure! Options & pricing cle answer. I was given ample time to look over options, think, confer with my wife [phone], etc. Definitely, not high pressure! Options & pricing clearly explained. Questions about features & differences explained satifactorly. Despite reassurances about this engine, I didn't take a long trip [800+ miles] in our new T & C as I read the break-in part of the owner's manual. Kyle was very flexible in meeting with me. I traveled 40 miles, twice, and had some time commitments & complications. Final price was very satisfactory, obviously. Financial signing/paperwork went smoothly. Wasn't buried or 'bullied'. Asked questions and got prompt answers. Wife's happy with the purchase!! More

Avoid this dealership! I purchased a used vehicle from them over 3 months ago and paid cash. They failed to disclose to me that their was a lien on the vehicle and have been lying to me for weeks as to wh them over 3 months ago and paid cash. They failed to disclose to me that their was a lien on the vehicle and have been lying to me for weeks as to why my vehicle hasn't been titled yet. The DMV has denied my title application and notified the dealership months ago. They are liars and thieves! Avoid! Avoid! Avoid! More

Tom, Mike, and Cameron were very accommodating to my needs. They went out of their way to make sure all of my questions were properly answered. Tom also followed up with calls offering his services to needs. They went out of their way to make sure all of my questions were properly answered. Tom also followed up with calls offering his services to make sure all my needs were met. I'm truly satisfied, Joe Larcom More

I was recommended to this dealer by a coworker. I had shopped online prior and found the vehicle I was looking for. I found it at Frank Boucher. The way I was treated was great. I was treated honestly an shopped online prior and found the vehicle I was looking for. I found it at Frank Boucher. The way I was treated was great. I was treated honestly and respectfully by both the dealer and everyone I dealt with at Frank Boucher. I absolutely love the vehicle I purchased. Probably one of the best experiences I have had. More

We had a good first experience with Frank Boucher VW. The customer service was acceptable and fairly quick to meet our needs! We started out with on-line assistance which was very convenient and followe The customer service was acceptable and fairly quick to meet our needs! We started out with on-line assistance which was very convenient and followed up at the dealership. More

When searching for a new Jetta, I was able to get the best price around at this dealership. However, communication and the customer service was not something I was happy with. I had issues getting verifi best price around at this dealership. However, communication and the customer service was not something I was happy with. I had issues getting verification on financing as well as detailed answers to the questions that I had about financing break-downs. At many times I was unaware of the process that was going on due to the lack of communication, such as if they were able to locate the car I wanted as well as when they could have it available for me to pick-up. I did not receive a call afterward to ask me how my car was other than an email. Overall, I would recommend this dealer if you are looking for a great deal. If customer service is of high priority, I would consider looking elsewhere as communication was lacking before and even after my purchase with follow up questions. More