Frank Boucher Chevrolet Cadillac of Racine - Service Center

Micheal is very knowledgeable and eager to help my go to. Always freindly and smiling. If or when I have any issues John Kaiser makes sure they're resolved immediately. This was my first time working with Ha Always freindly and smiling. If or when I have any issues John Kaiser makes sure they're resolved immediately. This was my first time working with Hans. He was polite and kept me informed of work being performed and cost. More

Always Great Service! I always get great service at this dealer. They work quickly to get me back on the road, and they are professional and courteous. Thanks! I always get great service at this dealer. They work quickly to get me back on the road, and they are professional and courteous. Thanks! More

great service - efficient and courteous !! I did not have a long wait time, they did what needed to be done,Morry was very helpful and answered my questions. appreciated the car wash as it r I did not have a long wait time, they did what needed to be done,Morry was very helpful and answered my questions. appreciated the car wash as it really needed it, thanks for all your great care !! More

Morry has een my primary contact. He does a great job of promtly resolving my issues. I also appreciate his friendly greeting and calling me by name John Kaiser is the best Service Manager I've had ove promtly resolving my issues. I also appreciate his friendly greeting and calling me by name John Kaiser is the best Service Manager I've had over all of the years of dealing with various dealerships! More

They are always very professional and courteous. Work is performed in a timely manner and as promised. I’ve been coming to this dealership for over 10 years and am very satisfied. performed in a timely manner and as promised. I’ve been coming to this dealership for over 10 years and am very satisfied. More

An unexpected mishap Key stem broke off from fob. When inserting key stem into ignition, Anti-theft system locked up the car. Boucher required car be towed in to their ser Key stem broke off from fob. When inserting key stem into ignition, Anti-theft system locked up the car. Boucher required car be towed in to their service dept. to fix. They did fix it for $530. It was a mishap that caused confusion and a service that perhaps could have been handled differently. I can't say they didn't fix it okay. It just would have been better if the initial call to service dept. would have been a little more helpful to me in getting it "unlocked" and engine started.. After the car was fixed, I asked what could I have done differently and instructions given were quite simple and could have helped a lot to avoid this whole thing if given at the time I first called Boucher. More

Warrnty service I guess trust would be the proper word here. When I bring the vehicle in for service Morry or John take time to listen to concerns and explain what n I guess trust would be the proper word here. When I bring the vehicle in for service Morry or John take time to listen to concerns and explain what needs to be done. Vehicle, when weather permits returned clean. Very satisfied More

Everyone is very friendly and helpful. Morry is always informative and keeps you updated on the issues and what can be done. Also let’s you know of protential problems. informative and keeps you updated on the issues and what can be done. Also let’s you know of protential problems. More

Excellent service as always except my paperwork stated that the tech checked my wipers but i dont think so because last week my passenger side wiper fell off and i had someone put it back on and i was tol that the tech checked my wipers but i dont think so because last week my passenger side wiper fell off and i had someone put it back on and i was told that the clip is broken and i needed a new one. Now i have to mwl a special trip to get that fixed prior to the next snowstorm but everything else is grwat. More

They were courteous and prompt. Explained their work. And I got coffee and cookies. I will continue to have my Cadillac serviced by the Boucher dealership I got coffee and cookies. I will continue to have my Cadillac serviced by the Boucher dealership More