Frank Boucher Chevrolet Cadillac of Racine - Service Center

Great Service All went great. The service was completed on time. Employees are polite and helpful. My vehicle got washed as a nice bonus. I will be back... All went great. The service was completed on time. Employees are polite and helpful. My vehicle got washed as a nice bonus. I will be back... More

Great service !! Jeff Johnson is a great service advisor also. Waiting area was clean and very well kept. Whole experience was a five star rating also. Waiting area was clean and very well kept. Whole experience was a five star rating More

Customer service The service center (Morry) is why I drive up to dealership for service. Courteous, caring, competent. Car care is necessary if expensive. I trust M The service center (Morry) is why I drive up to dealership for service. Courteous, caring, competent. Car care is necessary if expensive. I trust Morry to get it right. I did entertain thought of trade in with very low milage and probably would not have stayed with Cadillac but because I had faith in Morry, was able to pursue repair. More

Everyone is really nice in the Service Center. I cannot remember the yong man (Hans?) that has helped me the last couple of times, but his station is first on the left side when you drive in. He is really remember the yong man (Hans?) that has helped me the last couple of times, but his station is first on the left side when you drive in. He is really attentive and I appreciate it. Also, Jon Kaiser runs a great team. Thank you! More

I Brought my truck in for a recall. The Service was prompt and courteous. i have always had good service when bringing in my vehicles. prompt and courteous. i have always had good service when bringing in my vehicles. More

Had a minor fender bender, guy backed into me....awesome job, looks like new, cannot even tell it was damaged! They even detailed the truck when done! job, looks like new, cannot even tell it was damaged! They even detailed the truck when done! More

Never do what we ask In for first oil change and tire rotation and your service department never resets oil mileage or tire reset after rotation and we always have to go b In for first oil change and tire rotation and your service department never resets oil mileage or tire reset after rotation and we always have to go back in for this and it's very irritating to say the least More

We were very pleased with the service we received. All of the staff we worked with were excellent. We’ll keep coming back😊. Thank you. of the staff we worked with were excellent. We’ll keep coming back😊. Thank you. More

Fix porous(?) Oil Pan First of all I am satisfied with my repair. Customer Service could have been a bit better. I have worked with Mike Wichgers a few times in the past an First of all I am satisfied with my repair. Customer Service could have been a bit better. I have worked with Mike Wichgers a few times in the past and always found him to be knowledgeable, attentive and friendly. Thus time communication could have been better. After a few days I called to check on the progress of my repair. I left a message. Several hours later I had to call again to discuss progress with him. People get busy and maybe my call got overlooked, I can understand how those things happen. When he did call when it was time to pick up my car, I did indicate I had a few questions. He told me to stop in after 5:30. When I got there I learned he had already left. I was disappointed about that. More

2013 Traverse service call for oil change / tire rotation. Advisor Hans said air cleaner was due for change as well. As the price was right, we added it to our list. All done on time and at the r rotation. Advisor Hans said air cleaner was due for change as well. As the price was right, we added it to our list. All done on time and at the right price. More