Frank Boucher Chevrolet Cadillac of Racine - Service Center

3+ years of -SAME- on-going problem! Where to even begin? Worst experience in my life, and this is my 3rd Cadillac (never again!) The level of responsibility and accountability for the Where to even begin? Worst experience in my life, and this is my 3rd Cadillac (never again!) The level of responsibility and accountability for the service department is a joke (at best). My car has been there so many time with-in my 'certified' warranty period.. I cant even count? 10? 15? Same issue too! They cant seem to fix it! (or focus and understand?) Is this meet the eligibility of a Lemon law? (hmmm).. The list of things that I have endured if laughable and so long that I probably cant even remember them all! Wheel bearing/hub Alignment(s) New tires (several times) New rims even? New brakes/rotors.. All of this has been (with them sometimes keeping my car for a MONTH! (and doing not one thing to it, their words).. but calling to tell me nobody is allowed to have a loaner car for more than 30 days!.. but not saying one word about the status of my car!!!! I understand.. but my concern is my car and it working properly. "its fine, runs great".. pick it up.. same issue is still present. Rinse and repeat!! I spend weeks/months trying to get another appointment.. all the while letting them know the issues are still present.. ** doesnt matter.. (burn up my warranty by making me wait.. I get it).. From no call backs FOR MONTHS!!.. to laying about appointments! They give me a date.. I show up.. nobody is there.. and nobody knows anything about my 'appointment'? Really? This is the kind of service Cadillac has representing them? I sometime spends weeks months emailing and calling without any responses. Initial calls are 'picked up' at the dealership.. but the 'callbacks' for appointments never happen. This goes for regional people to the managers and leads in the service area. Currently same situation.. last week was supposed to have appointment. (There wasnt one).. Was told 'sorry, guy was sick'.. lets do it on Jan 25th...etc.. Called today before going in.. neither are there.. current service guy has no clue what I'm talking about. (saved me a trip this time at least) To make matters even funnier... this issue I have been having, was brought to their attention the first week I bought the car!!.. week after week.. month after month.. I have been back 'dealing' with them hoping they will eventually fix it. About 1 year into owning the car... I asked for a service history report.. The previous owner had gotten into some sort of accident/hit something.. that popped the tire and need a new rim, IN THE SAME EXACT TIRE I HAVE BEEN COMPLAINING ABOUT FOR 3 YEARS NOW!!!.. The previous owner brought it back several times as well because there was still a 'wobble' and wasnt being fixed...and eventually traded the car in. I was never told about this.. and its funny to find it out after owning the car for a long time to read something that validates all my claims. how was this car even pre-certified to begin with? With a known issue like this? Why hasnt it been properly addressed or fixed within my ownership of the car? Is there a bigger issue that they do not what to admit to? Bent axle? bent frame? Each time I drive with any tech/sales person.. they all admit to feeling and hearing an issue.. and they take the car in to either 'do nothing' and attempt one of the random things to address it..... when I pick the car up, its never fixed. They claim 'they drove it.. and its perfect. but when I pick it up and drive its not fixed. I come back have a tech in the car WITH ME.. they can clearly feel/hear it still.. They take the car in again.. rinse repeat. If I not there.. it sits.. and eventually I call and say whats the status on my car? they say its fine.. come get it. (why havent they called ME to say it was done/fixed ever? Why do I need to call 1-3 weeks after you take my car to see whats going on? At my wits end trying to be patient and nice while dealing with all the lies straight to my face and the lack of competence for people who are supposed to be professionals and work in the customer care industry. My documentation for this is ridiculous. The folder is so fat/big with all the receipts and emails conversations and etc..etc that its become a job of its own. I will be sharing all my documentation with timelines and behavior I have experienced (loosing my keys, calling to change my appointments because of no loaner cars available. and when I show up the new day, I dont have a loaner car and/or dont have an appointment, talking to different people you get different lies, car is still not in acceptable condition, 'ban lists', ) on social media so everyone can read and share their opinions on how they feel this as well. Specific names of all people directly involved will be shared/displayed as well #FrankBoucher And how they have specifically (in writing via email, or recorded via phone conversation) made appointments, admitted to hear issues, admitted to it being due to the previous owner/accident, failing to call people back, and general disregard to up-hold and warranty the car has. More

The service department is always wonderful. They explained the issue with my vehicle and the fixed it. I would not trust anyone else with my car. explained the issue with my vehicle and the fixed it. I would not trust anyone else with my car. More

Going on a trip, very confident car is in A-1 condition Being a widow, I am always very confident my car is properly serviced. It is reassuring to know the service department is on top of my records and tak Being a widow, I am always very confident my car is properly serviced. It is reassuring to know the service department is on top of my records and taking care of my auto maintenance. More

Great service! As always I received great service on this oil/filter change, tire rotation, inspection. I always recommend that people come back here for their serv As always I received great service on this oil/filter change, tire rotation, inspection. I always recommend that people come back here for their service, it is competitively priced and you have people familiar with your vehicle working on it. All the staff is friendly and helpful. More

Service on my Cadillac all work done well. Oil changed and tire repaired. Tech did a temporary repair on tire but suggested replacement of damaged tire. I replaced all 4 tir all work done well. Oil changed and tire repaired. Tech did a temporary repair on tire but suggested replacement of damaged tire. I replaced all 4 tires. More

I am very with the service I received. The repairs done on my car were done in a timely manner. i am very satisfied with the service department. on my car were done in a timely manner. i am very satisfied with the service department. More

Oil Change and recalls Made an appointment for oil change and have recalls done. had 3 recalls and only 2 were done. the program for brakes not available at this time. even Made an appointment for oil change and have recalls done. had 3 recalls and only 2 were done. the program for brakes not available at this time. even though recite said it was done. And no oil change was done. Just out of parking lot and checked recite and noticed oil wasn't changed so returned to service center and questioned why it wasn't done and after staring at screen was told it will be changed right away. I expect more out of Boucher Chevrolet than that. I only have been doing business with you for 20 plus years. More

Great Service We have been totally satisfied with both buying and servicing of our cars at Frank Boucher and will continue to rely on them in the future. We have been totally satisfied with both buying and servicing of our cars at Frank Boucher and will continue to rely on them in the future. More

I love the service that is done on my vehicle, which is why I keep returning. Although, something has to be said about the customer service. As you pull into the service department & get out of your vehicl why I keep returning. Although, something has to be said about the customer service. As you pull into the service department & get out of your vehicle, no one acknowledges you...NO ONE! I ended up standing next to my car trying to figure out who to go to or what to do. Look up, nod, wave, telling me someone will be with me in a minute...something!! Makes you feel very awkward. More

friendly accomodating I was late for my 12:00 appt. I was so relieved that they agreed they would make it work. WIth the construction around Fox Comm area at KR and hwy I was late for my 12:00 appt. I was so relieved that they agreed they would make it work. WIth the construction around Fox Comm area at KR and hwy 31.............you just never know what you re getting into. I believe I was also pondering the glaze ice that was anticipated and the temperature. The only I now have a question on is did the tires get rotated or not? so if I was late........maybe that didnt get done. Nothing was said. I was told all ok, and that fluids were topped off. The temp went up enough that I got a free car rinse off which is always good!?!? Thank you for understanding not everything runs by the clock even so hard as we try. More