Frank Boucher Chevrolet Cadillac of Racine - Service Center

Vehicle not working correctly at delivery I can not believe the people who prepared my car for delivery do not know how a clutch is supposed to work. I called the service department about the I can not believe the people who prepared my car for delivery do not know how a clutch is supposed to work. I called the service department about the clutch that is very slow to engage. He said it was normal for a performance Camaro. At least the manager that greeted me at the service center agreed. It has now been in your garage longer than mine. This issue should have been noticed before delivery. Does anybody actually drive these cars to test them. My new car experience is at ZERO now. I hope it can be repaired the first try but when the service people did not know it was wrong, what chance of the repair being correct? Also, the owners manual, second key and tire inflation kit are no where to be found. I am very disappointed after spending $65,000 . The sales person, Charlie, was helpful to me. I enjoyed working with him. More

The body shop at Frank Boucher is awesome!!! Everything was easy. Got an estimate, contacted my insurance, body shop contacted me back, brought my car in and had it back the same day I brought it in!!! Dyl was easy. Got an estimate, contacted my insurance, body shop contacted me back, brought my car in and had it back the same day I brought it in!!! Dylan and everyone I dealt with were all great!!! Thank you for the excellent customer service!!! More

Oil change recall work Dealership has treated me very good since day I first went in. Helped me with turning in leased vehicle from another dealer.including clearing up wron Dealership has treated me very good since day I first went in. Helped me with turning in leased vehicle from another dealer.including clearing up wrong charges from that dealer.sales associate very careing even after sale. More

I love going to Frank Boucher. They have a nice waiting area and all the employees are super nice. I would recommend Boucher to anyone. area and all the employees are super nice. I would recommend Boucher to anyone. More

Pleasant, timely, helpful I have worked with Hans on two separate occasions, and both times he has been very helpful, ensuring that I understand the work to be completed, and a I have worked with Hans on two separate occasions, and both times he has been very helpful, ensuring that I understand the work to be completed, and also following up to make sure I was satisfied when the work was done. I would heartily recommend Hans to anyone, he is very easy to work with and also quite personable. More

Regular maintenance Took my car in for appointment to get oil change, tire rotation and a wash. Car was taken in on time and returned in about one hour. All service done Took my car in for appointment to get oil change, tire rotation and a wash. Car was taken in on time and returned in about one hour. All service done as requested. Thank you Morry Decker. More

Great Service All went great. The service was completed on time. Employees are polite and helpful. My vehicle got washed as a nice bonus. I will be back... All went great. The service was completed on time. Employees are polite and helpful. My vehicle got washed as a nice bonus. I will be back... More

Great service !! Jeff Johnson is a great service advisor also. Waiting area was clean and very well kept. Whole experience was a five star rating also. Waiting area was clean and very well kept. Whole experience was a five star rating More

Customer service The service center (Morry) is why I drive up to dealership for service. Courteous, caring, competent. Car care is necessary if expensive. I trust M The service center (Morry) is why I drive up to dealership for service. Courteous, caring, competent. Car care is necessary if expensive. I trust Morry to get it right. I did entertain thought of trade in with very low milage and probably would not have stayed with Cadillac but because I had faith in Morry, was able to pursue repair. More

Everyone is really nice in the Service Center. I cannot remember the yong man (Hans?) that has helped me the last couple of times, but his station is first on the left side when you drive in. He is really remember the yong man (Hans?) that has helped me the last couple of times, but his station is first on the left side when you drive in. He is really attentive and I appreciate it. Also, Jon Kaiser runs a great team. Thank you! More