Frank Boucher Chevrolet Cadillac of Racine - Service Center

oil change I have always had good luck with any vehicle repairs done . The customer service they provide is second to none. The customer waiting lounge is a com I have always had good luck with any vehicle repairs done . The customer service they provide is second to none. The customer waiting lounge is a comfortable place to wait if you have to. More

Hans was very attentive. Called me twice to let me know the progress of when my equinox would be complete. I did ask for a wash and didn’t receive it. I’m still giving a 5 because the service was still out the progress of when my equinox would be complete. I did ask for a wash and didn’t receive it. I’m still giving a 5 because the service was still outstanding. More

They took care of everything I needed and they did it quickly and reasonably. The waiting room had WiFi so I could work while I waiting which was a nice added bonus. quickly and reasonably. The waiting room had WiFi so I could work while I waiting which was a nice added bonus. More

Reasonable tires Price is pretty compatible with other tires shop. What stands out is the assurance of work and product that I can trust. I believe communication with Price is pretty compatible with other tires shop. What stands out is the assurance of work and product that I can trust. I believe communication with customer is very important. Do let your customers know the wait time or if there is a delay, keep them informed. It was a 3 hours wait for me, without anyone talking to me. More

Very professional attentive to our needs knowledgeable of one’s job pleasant easy to approach ensure customers needs are met and we love the family like atmosphere one’s job pleasant easy to approach ensure customers needs are met and we love the family like atmosphere More

Love dealing with Jonh Kaiser! He's the best. Always treats us well! Apparently there was a recall on the computer board. However we never got notification of it. John took care of us tho. treats us well! Apparently there was a recall on the computer board. However we never got notification of it. John took care of us tho. More

I had an engine power reduced and service Stabilitrack system alarm. Called Boucher, they were able to look at the car the next day. Diagnosed the problem and repaired it the same day. This was covered by system alarm. Called Boucher, they were able to look at the car the next day. Diagnosed the problem and repaired it the same day. This was covered by my extended warranty, they took care of all the paperwork. I had my car back the next day and repairs as well as some other service work that I asked to have done was completed quickly and correctly. Why would I have my car serviced anywhere else. Quality work at competitive prices and friendly people to work with. More

Service Work Had truck in for fuel filter change, oil change and to check steering. Tech explained steering was a combination of electric and hydraulic. The "probl Had truck in for fuel filter change, oil change and to check steering. Tech explained steering was a combination of electric and hydraulic. The "problem" I was experiencing was the electric was doing its job but I didn't realize it. Now that I know, I'm good. More

Very easy to work with and exceptionally service minded. They kept me updated and they were concerned for everyone’s safety. Will continue to use them. Highly satisfied They kept me updated and they were concerned for everyone’s safety. Will continue to use them. Highly satisfied More

Service above and beyond. I always take my vehicle to Boucher for maintenance. Service is the best and everyone one there is always welcoming me. We used the shuttle service l I always take my vehicle to Boucher for maintenance. Service is the best and everyone one there is always welcoming me. We used the shuttle service last time. We had our protective masks on and the wife took hers off when we pulled into the driveway. She wears hearing aids and one of them was caught in the elastic when she removed it and the hearing aid fell somewhere in the vehicle. We looked for about 10 min. but the driver had to pick someone else up, he said he will look for it when he returns to Boucher. I called the manager, told him what happened, he said he will have the detail shop look. nothing was found. The next day my wife and I went back to Boucher and asked if we could go through the vehicle again. Manager said no problem. We have a blue tooth program that shows last location of hearing aid and always showed Frank Boucher location. We finally found the aid. Boucher held the vehicle until we were satisfied one way or the other. They used another vehicle for customers. How awesome. Boucher did not have to be so cooperative because they are a business. It is because they are totally for the customer. They drive with you every mile. awesome, awesome auto dealer. More