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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
987 Reviews
Call Service Center (262) 240-6105

987 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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August 31, 2024

Amazing customer service provided by Phil from the body shop. This is my third time and every time I go to Phil because he provides “white glove” customer care! He is great!!! More

by andres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phill from the collision dept.
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Sep 02, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you, Andres! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Jim Piscitello Service Manager 262-886-1010

August 23, 2024

My car runs like a dream now! Work was completed in a couple days and all is well. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Maglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your very kind review, Denise. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Frank Boucher Chevrolet Cadillac of Racine. Jim Piscitello Service Manager 262-886-1010

August 20, 2024

I was treated very good and it was a pleasure working with all of the people involved in the sale and purchase of the truck. More

by JIMSTRELOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Rapinchuk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anton Lak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Tessmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Colon
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Jim, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Congratulations on your new truck! Jim Piscitello Service Manager 262-886-1010

August 17, 2024

This was hands down the best service I’ve ever had at a service center! Mitch was awesome and made the whole process as smooth as could be! More

by Jaredthomasoppy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Karpinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you, Jared, for your kind words for Mitch and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Jim Piscitello Service Manager 262-886-1010

August 15, 2024

Took my truck in for warranty worked cover by GM and they refused to service my vehicle. Ended up towing it to another dealer. More

by jcrewpropertypreservation
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Tessmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Maglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James- sales, just a word of advice anyone can sell a car, it takes service to build a client for life.
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Aug 16, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hello - we are sorry you had a negative experience with us. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so we can discuss this further with you.

August 03, 2024

Was quoted $45 plus tax over the phone (my significant other heard same thing). Upon arrival, bill was $524. More

by bozroz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Maglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Providing a positive experience is our top priority. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jim Piscitello Service Manager 262-886-1010

July 04, 2024

The service center staff are always helpful and always willing to answer questions. Thank you for everything. More

by rsalinas_hultman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosa Salinas-Hultman
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Jul 05, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jim Piscitello Service Manager 262-886-1010

June 27, 2024

A great enthusiastic group of people. All smiles from everyone. I will always be a Boucher fan. More

by TOATSVALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Kuhfuss, Michael Wichgers
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Jun 28, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine. We look forward to having you as one of our valued customers for many more years to come! Jim Piscitello Service Manager 262-886-1010

June 24, 2024

It was quick and pleasant. Everything was taken care of and I enjoyed the attention and conversation I had getting my car back. More

by Perfectzee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Sucharda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

We are very happy to hear Dylan provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jim Piscitello Service Manager 262-886-1010

June 21, 2024

Good customer service , with definitely be back also will recommend.Love the place thank you More

by edlover7464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Johnson, Ken Kuhfuss, Michael Wichgers
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Jun 22, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jim Piscitello Service Manager 262-886-1010

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