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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
956 Reviews
Call Service Center (262) 240-6105

956 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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April 01, 2024

Quick, knowledgable, friendly, professional, and honest. They are my number one choice going forward for all of my GM products and needs. Thank you! More

by Gsmith1254
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers, Michael Wichgers
Report | Print
March 30, 2024

Listened to the issue and between Morey and the tech they successfully solved the problem/issue. More

by Ford guy
Recommend Dealer
Yes
Employees Worked With
Morry
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Apr 02, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, we appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!

March 22, 2024

Clean polite Shuttle driver made me feel comfortable My car was ready when I arrived for picking it up. My car was washed without me having to ask. My car was fixed in a timely manner. More

by Ctrimmer
Recommend Dealer
Yes
Employees Worked With
Morry
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Mar 22, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, we're glad everything was completed quickly and to your satisfaction! Thank you again for the great review!

March 14, 2024

Nick is very rude no customer service at all! I don’t wanna go back there ever again! More

by Saniraine2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Piscitello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
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Mar 14, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, we're disappointed to hear of the negative experience you had at our location. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Jim Piscitello, at 262-886-1010 so that we can make this right.

March 14, 2024

Chris in service was great! Reached out and gave updates every day, informed me of what needed to be done before proceeding. Derek was an absolute amazing tech. Very thorough a More

by Karysadament
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris with service dept & Derek the technician
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Mar 15, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi Karysa, we always want to hear back from our clients and we're glad you had such a positive experience with us! Until the next time we meet, take care!

March 14, 2024

Bad customer service didn't help He ignored me and was very rude Rude rude rude More

by Saniraine2012
Recommend Dealer
No
Employees Worked With
Nick
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Mar 14, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, we can assure you that we do not find this type of behaviour acceptable, and we would like to address the situation you have described. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Jim Piscitello, at 262-886-1010 so that we can make this right.

March 14, 2024

Chris was great, gave updates every day and informed me of what needed to be done. Derek was an amazing tech. Very thorough and had great notes! More

by Karysadament
Recommend Dealer
Yes
Employees Worked With
Chris & Derek
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Mar 15, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi Karysa, thanks for highlighting some of our staff who helped make this such a great experience! We're looking forward to your next visit with us!

March 11, 2024

They're my go-to team. Always ready to help with a smile. A+ Great service team! More

by jcpendergast
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morry
Report | Print
Mar 11, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

March 09, 2024

Found out what was wrong and fixed it - was free because they made a mistake on a previous repair. More

by drocque
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick from service dept
Report | Print
Mar 11, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!

March 07, 2024

Always taken great care of,even though I have a Nissan and a Lexus Very satisfied! More

by fjradspinner
Recommend Dealer
Yes
Employees Worked With
Morry and Ken
Report | Print
Mar 07, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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