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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
1,031 Reviews
Call Service Center (262) 240-6105

1,031 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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March 03, 2025

I have to bring my 2012 gmc terrain in the shop for a third time to check the battery again. The battery has been changed twice in the last 60 days. Help More

by ganyoblondegirl68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morry Decker
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jim Piscitello Service Manager 262-886-1010

Mar 04, 2025 -

ganyoblondegirl68 responded

Maybe change up how you respond to your customers so that your customer doesn't sit too long with out an update With my particular situation maybe have another technician recheck the on going car problems when the car keeps coming back with the same error Trying to think outside of the box because of high expenses that have been made on the car

February 28, 2025

Had to take my truck I. For transmission service four times in three months. Every time I got it back there was something else different that was immediately wrong. Had to More

by Noname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Colon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jim Piscitello Service Manager 262-886-1010

February 28, 2025

Janus was very knowledgeable and accommodating he was very nice and talked with me about my problem More

by ddragonflydreams1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamus Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jamus met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. We look forward to having you as a valued customer for many years to come! Jim Piscitello Service Manager 262-886-1010

February 27, 2025

I always feel like they help me with what I need honestly and try to get me the best deals. I don’t ever feel like I’m being pressured into additional services or to trade in my car. More

by jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business, Jamie, and hope to see you again soon! Jim Piscitello Service Manager 262-886-1010

February 22, 2025

I brought my truck in for an oil change and brakes. I informed the person who checked me in (wasn’t the same person who checked me out) that I brought my own oil, which was not used, which was not hap More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamus Gossett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your business and this review. We appreciate the feedback and will share your comments with the team. If there is anything we can assist you with in the future, please let us know. Jim Piscitello Service Manager 262-886-1010

February 18, 2025

Morry is a Godsend! I always know things will get done right because of him. More

by SGWalesVG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your business and this review. We're happy to hear Morry and our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Jim Piscitello Service Manager 262-886-1010

February 15, 2025

Work was completed on a very timely basis and actually came in under the initial quote!!! More

by benbenmichael59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil in Auto Body
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Feb 17, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon! Jim Piscitello Service Manager 262-886-1010

February 09, 2025

Mitch is a great person to deal with. He’s very knowledgeable when it comes to talking about the service that’s being or needs to be done. More

by Martinkarpinski0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Karpinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Martin, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mitch met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine. We look forward to having you as one of our valued customers for many more years to come! Jim Piscitello Service Manager 262-886-1010

February 06, 2025

Very helpful. I don’t feel like being ‘blown off’ as we did at Palmen in Kenosha. Mitch and Nick are friendly and easy to deal with More

by WAUG162003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Karpinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mitch, Nick and our team met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as a valued customer for many years to come! Jim Piscitello Service Manager 262-886-1010

February 05, 2025

Mike was a great serviceman I like his willingness to just jump right in and get it done. More

by Mjvalencia0528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Feb 05, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again. Jim Piscitello Service Manager 262-886-1010

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