Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
956 Reviews
Call Service Center (262) 240-6105

956 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

Sort by
September 29, 2024

Great service, attentive to all my needs. Jim addressed all the questions I had and answered them with expediency. Thanks you! More

by Sarah Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Sarah, and it's great to hear about your excellent experience here at Frank Boucher Chevrolet Cadillac of Racine. Jim Piscitello Service Manager 262-886-1010

September 29, 2024

It took 3-4 trips to service what should have been completed the first time. More

by kelvin8512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Colon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

We're sorry to hear about your experience, Kelvin, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jim Piscitello Service Manager 262-886-1010

September 26, 2024

The staff are kind, personable and polite. They listen and work with you to help find the car that works with your family. More

by Haylocksd
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Lechuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jim Piscitello Service Manager 262-886-1010

September 24, 2024

I had $2000 worth of repairs done and was a little disappointed in a couple of things. I stated that there was a rattle in the back end. Dealer stated everything checked out. When I picked up the car, More

by Leffcinfo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Maglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hello - thank you for brining this to our attention. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so we can discuss this further with you. We hope to hear from you soon.

September 17, 2024

Very professional and mindful of my time . I was given a loaner when my car wasn’t ready as promised. I really appreciated that ! The staff was very very personable and again professional! More

by Sanb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Frank Boucher Chevrolet Cadillac of Racine to be a positive one. Please don't hesitate to reach out if you need anything else. Jim Piscitello Service Manager 262-886-1010

September 13, 2024

On time and took my car immediately, Enjoyed the video of inspection, finished with car wash and vacuum. More

by cls812dds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamus Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Chevrolet Cadillac of Racine. Jamus and our team appreciate your business and hope to see you again soon! Jim Piscitello Service Manager 262-886-1010

September 10, 2024

excellent service waiting service on time very good time not to long of a wait More

by PHINE49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamus Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Frank Boucher Chevrolet Cadillac of Racine to be a positive one. Please don't hesitate to reach out if you need anything else. Jim Piscitello Service Manager 262-886-1010

September 06, 2024

Left my car full of trash from the seat covers and windshield dirty with handprints More

by Jlc3200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Colon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jim Piscitello Service Manager 262-886-1010

September 04, 2024

Better than the first. ... hands free is ustill not right have to use android auto..... More

by bajames020151
Recommend Dealer
Yes
Employees Worked With
Morry Decker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jim Piscitello Service Manager 262-886-1010

Sep 04, 2024 -

bajames020151 responded

i've been having trouble with my hands free calling for months now. also onstar...part was ordered finally got installed...after spending an hour with onstar it finally works but the only way we could get hands free to work was holding in hands free button then responding to android auto for the call. so in essence its going thru my phone not the bluetooth/wifi on the car. if i just push hands free button the car repeatedly asks what would u like never connecting to my contacts finally it just hangs up. it does not hear my requests. after paying all this money for this new vehicle one would expect it to perform right..I've been to two different dealers the one in milw which was bright star now kunis. they had the nerve to accuse me of not paying my onstar bill when i bought an extended warranty lasting to nov 25. this has been a very frustrating experience with incompletely restoring my vehicle to proper running.

August 31, 2024

Amazing customer service provided by Phil from the body shop. This is my third time and every time I go to Phil because he provides “white glove” customer care! He is great!!! More

by andres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phill from the collision dept.
Report | Print
Sep 02, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you, Andres! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Jim Piscitello Service Manager 262-886-1010

1
2
3
4
...
96