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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
985 Reviews

985 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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February 09, 2025

Mitch is a great person to deal with. He’s very knowledgeable when it comes to talking about the service that’s being or needs to be done. More

by Martinkarpinski0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Karpinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Martin, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mitch met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine. We look forward to having you as one of our valued customers for many more years to come! Jim Piscitello Service Manager 262-886-1010

February 06, 2025

Very helpful. I don’t feel like being ‘blown off’ as we did at Palmen in Kenosha. Mitch and Nick are friendly and easy to deal with More

by WAUG162003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Karpinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mitch, Nick and our team met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as a valued customer for many years to come! Jim Piscitello Service Manager 262-886-1010

February 05, 2025

Mike was a great serviceman I like his willingness to just jump right in and get it done. More

by Mjvalencia0528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Feb 05, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again. Jim Piscitello Service Manager 262-886-1010

February 05, 2025

Went in for body damage. Estimate was quoted @ almost $5,000, which my job paid for. I pointed out the damage to my rear wiper AND my tail light/bar, during said estimate, wh More

by jschippers1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thunhorst, Philip
Feb 06, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jim Piscitello Service Manager 262-886-1010

February 02, 2025

Great service. All techs very knowledgeable. Shuttle to home very convenient. I would go to them again. More

by Bonniejean4321
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Bonnie, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine. We look forward to having you as one of our valued customers for many more years to come! Jim Piscitello Service Manager 262-886-1010

January 30, 2025

I came in on January 20 to get my oil change and tire rotation done. On Thursday I noticed that my tires weren't rotated. I called on Friday and told Nick about it. He questioned me so I explained I have More

by bray527
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Colon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for bringing this to our attention. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so we can discuss this situation further with you. We hope to hear from you soon.

January 25, 2025

Department very user friendly , trustworthy staff , enjoy working with them and would recommend them to anyone / for anything More

by C.WIDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert David
3.0
This rating includes all reviews, with more weight given to recent reviews.
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jim Piscitello Service Manager 262-886-1010

January 23, 2025

I received Excellent service and outstanding technicians always very helpful kind and courteous Highly recommend More

by urbanlegend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack
Jan 24, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jim Piscitello Service Manager 262-886-1010

January 22, 2025

Chris was very knowledgeable and friendly while explaining what had to be done to my car. More

by makk1029
Recommend Dealer
Yes
Employees Worked With
Chris Maglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your business and this review. We're happy to hear that Chris and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Jim Piscitello Service Manager 262-886-1010

January 21, 2025

I couldn’t be happier with the repair work they did or the short time it took them to do it. Thank you so much for a job well done!! More

by craftysam48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
They all were awesome
Jan 22, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine. We look forward to having you as one of our valued customers for many more years to come! Jim Piscitello Service Manager 262-886-1010

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