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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
989 Reviews
Call Service Center (262) 240-6105

989 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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March 22, 2025

I was mislead to when I purchased my vehicle. I was told I have a 3 year warranty that covered all servicing. I was charged $100 for an oil change at my last visit and when I asked why, it turned More

by krenzke39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mitch Karpinski
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hello - thank you for brining this to our attention. When you have the opportunity, please reach out to our General Manager, Chris Tessmer, at 262-886-1010 so we can discuss tis situation further with you.

March 22, 2025

Have never had a problem with the dealership in over 35 years buying from or repairs done there. More

by Kc9jln
Recommend Dealer
Yes
Employees Worked With
Philip L. Thunhorst
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Mar 25, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon! Jim Piscitello Service Manager 262-886-1010

March 14, 2025

Great service from Phil and everyone else. Fast and friendly and did a good job. More

by pat.norman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Sucharda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil
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Mar 15, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Jim Piscitello Service Manager 262-886-1010

March 14, 2025

Chris Maglio went above and beyond to get my car done. His Technician Sean took care of my problems so quickly and courtesy impeccable. I was an auto tech for over 24 years. I honestly didn't think I wou More

by TRACY30
Recommend Dealer
Yes
Employees Worked With
Chris Maglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean
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Mar 20, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Tracy, Thank you so much for your kind words for Sean, and Chris, and for leaving us this fantastic feedback! Jim Piscitello Service Manager 262-886-1010

March 11, 2025

Great service! Everybody is very nice and professional. Will be buying my next car from this dealership More

by 4larsins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Karpinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha
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Mar 11, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Frank Boucher Chevrolet Cadillac of Racine to be a positive one. Please don't hesitate to reach out if you need anything else. Jim Piscitello Service Manager 262-886-1010

March 11, 2025

Tries to make my visit pleasant. Takes great care of me and my car ?? More

by Jlu613
Recommend Dealer
Yes
Employees Worked With
Morry Decker
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Mar 11, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as a valued customer for many years to come! Jim Piscitello Service Manager 262-886-1010

March 08, 2025

Mike was very courteous and he explained everything that was going on along the way each time something different came up. He gave me a call and let me know what was going on. I appreciate that. More

by Bettyjoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Maglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Betty Joe, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine. We look forward to having you as one of our valued customers for many more years to come! Jim Piscitello Service Manager 262-886-1010

March 03, 2025

I have to bring my 2012 gmc terrain in the shop for a third time to check the battery again. The battery has been changed twice in the last 60 days. Help More

by ganyoblondegirl68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morry Decker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jim Piscitello Service Manager 262-886-1010

Mar 04, 2025 -

ganyoblondegirl68 responded

Maybe change up how you respond to your customers so that your customer doesn't sit too long with out an update With my particular situation maybe have another technician recheck the on going car problems when the car keeps coming back with the same error Trying to think outside of the box because of high expenses that have been made on the car

February 28, 2025

Had to take my truck I. For transmission service four times in three months. Every time I got it back there was something else different that was immediately wrong. Had to More

by Noname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Colon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jim Piscitello Service Manager 262-886-1010

February 28, 2025

Janus was very knowledgeable and accommodating he was very nice and talked with me about my problem More

by ddragonflydreams1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamus Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jamus met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. We look forward to having you as a valued customer for many years to come! Jim Piscitello Service Manager 262-886-1010

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