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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
1,031 Reviews

1,031 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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July 02, 2025

The salesman who I was referred to walked me through the looking step and when that didn’t work he then walked me through the having a truck built from factory. It turned out great. More

by TMATTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert David
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Lechuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jim Piscitello Service Manager 262-886-1010

July 01, 2025

Phil is a great guy. Besides that the service is lack luster and considerably lazy overall. Lack of communication all across the board. Especially between body shop and s More

by Craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Colon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Craig, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jim Piscitello Service Manager 262-886-1010

July 01, 2025

Nick was very professional and knew exactly what needed to be done and got it taken care of. Still waiting for a part but they will let me know More

by Pkrngl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamus Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as a valued customer for many years to come! Jim Piscitello Service Manager 262-886-1010

June 27, 2025

My review of the service dept was from a former Chevy. The service was very good. I did just purchase a new Chevy No need for service as yet. However, the salesman (Patrick) was very good in aiding m More

by KCOOK20
Recommend Dealer
Yes
Employees Worked With
Patrick Wickert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jim Piscitello Service Manager 262-886-1010

June 23, 2025

they seriously are the best! ! they seem to take pride in their work and repairs and always try and make it easy for me More

by cheriefliess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon! Jim Piscitello Service Manager 262-886-1010

June 21, 2025

Fixed my car and did a great job. It took longer than expected, but rhey were waiting fir insurance authorization. More

by johnandlinda.busybee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Thunhorst
Jun 21, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon! Jim Piscitello Service Manager 262-886-1010

June 20, 2025

Display screen changes on its own. The issue was not resolved and is constantly changing More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamus Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for bringing this to our attention, Ann, and we'd like to learn more about this issue. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jim Piscitello Service Manager 262-886-1010

June 17, 2025

Morry did a good job and advised us honestly. He told us all that was wrong with an estimate and advised us on the least we should do. More

by dennyb57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Frank Boucher Chevrolet Cadillac of Racine to be a positive one. Please don't hesitate to reach out if you need anything else. Jim Piscitello Service Manager 262-886-1010

June 14, 2025

They are very professional and very personable, diagnose your problem and fix it correctly. The first time would recommend them to anybody More

by RWILLYZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jim Piscitello Service Manager 262-886-1010

June 12, 2025

They did an excellent job and got the right part in a timely manner. Thanks! More

by Hoodchr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Maglio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jim Piscitello Service Manager 262-886-1010

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