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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
1,058 Reviews

1,058 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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September 19, 2025

Very pleased ! Samantha was wonderful, pleasant and very helpful. She explained everything and guided me through my questions. More

by MAUREENSKURSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Kilpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Lechuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine! Jim Piscitello Service Manager 262-886-1010

September 16, 2025

I stopped in one morning right as the Service center opened at 7am tired.I noticed during the night one of my headlights had gone out. I did not have an Appointment and was exhausted from the evening be More

by SARAANCHONDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Karpinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Maglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamus Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jim Piscitello Service Manager 262-886-1010

September 11, 2025

The cost of service is very high. $1400 to replace a thermostat is excessive. xxx? More

by jlehndorf64
Service Communication
Recommend Dealer
No
Employees Worked With
Duke
Sep 17, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jim Piscitello Service Manager 262-886-1010

September 11, 2025

My experience with the dealership has always been very positive. Nick Colon has always taken care of me on time and taking care of everything I've needed at a very fair price. I have never had to return t More

by fjradspinner
Recommend Dealer
Yes
Employees Worked With
Jamus Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamus Gossett
Sep 11, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jim Piscitello Service Manager 262-886-1010

September 11, 2025

My experience with the dealership has always been very positive. Nick Colon has always taken care of me on time and taking care of everything I've needed at a very fair price. I have never had to return t More

by fjradspinner
Recommend Dealer
Yes
Employees Worked With
Jamus Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamus Gossett
Sep 11, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Frank Boucher Chevrolet Cadillac of Racine. Jim Piscitello Service Manager 262-886-1010

September 11, 2025

My experience with the dealership has always been very positive. Nick Colon has always taken care of me on time and taking care of everything I've needed at a very fair price. I have never had to return t More

by fjradspinner
Recommend Dealer
Yes
Employees Worked With
Jamus Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamus Gossett
Sep 11, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jim Piscitello Service Manager 262-886-1010

September 08, 2025

From online to in-person, the sales, financial, and management department were fair and transparent. More

by 53CN177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Raimondi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Lechuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Maglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jim Piscitello Service Manager 262-886-1010

September 06, 2025

Paid $1500. 00 in labor for two hours of work. Got taken. Won't happen again. More

by wjbroesch9
Recommend Dealer
No
Employees Worked With
Not sure who it was.
Sep 09, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jim Piscitello Service Manager 262-886-1010

September 05, 2025

Salesman and support staff were great sales manager was clueless. After the sale was made on Saturday, we were told by the salesman that he was on vacation the following week. He did contact us on his vac More

by afterours.farm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Tessmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Lechuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your feedback with us. We will be sure to share your comments with our team. We hope you enjoy your new vehicle. Jim Piscitello Service Manager 262-886-1010

August 24, 2025

Always very pleased with the service at Boucher of Racine. Morry goes above and beyond for us. More

by Trixy620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jim Piscitello Service Manager 262-886-1010

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