Frank Boucher Chevrolet Cadillac of Racine

New Hallmark Movie: Christmas at Boucher I have 4 months left on a 4-year lease on my 2016 Malibu. I wanted to get it ready for Mother Nature and Old Man Winter. I called late last week, and I have 4 months left on a 4-year lease on my 2016 Malibu. I wanted to get it ready for Mother Nature and Old Man Winter. I called late last week, and talked to Michael Wichgers, and we scheduled an appointment for Tuesday at 9 AM. I got there at 9. It was very busy, but the garage door opened promptly for me and I was able to get in. Michael was at his station and came over right away.to welcome me. I was ushered to his desk and he showed me a special promotion that Boucher had that would get the car fully winterized I also gave him a list of a few other things to check on. I indicated I would be waiting and was escorted to the customer lounge. There I was able to work at a table at writing Christmas cards, as I was drinking a nice cup of coffee that was provided. I was expecting a long wait because it was busy, but a little after 10 Michael came in that my car was ready. How pleased was I? Well, I was so pleased that instead of leaving, I drove my fully winterized car around the corner and parked it outside the showroom so that I could go in and check out my next vehicle, because I knew there was no doubt that I would continue leasing through Boucher. As I mention every time I go in, to anyone who will listen, I love the Chevrolet car, I appreciate the sales department and all the other employees, but I treasure the most the Boucher Chevrolet Service Dept. under the guidance of John Kaiser and his crew. The are friendly, conscientious, professional, thorough, and expert in the service they provide to their customers and their vehicles. Anyhow, I spotted a beautiful blue Trax with a bright red bow on the hood and, as I was looking it over, was approached by a salesman who was able to answer all my questions. His name was Luke. That was very ironic, because that very morning at Church, we had heard the Gospel of St. Matthew on the lineage of Jesus through Joseph. I had asked the priest after Mass about Mary's lineage, and he said, "You have to go to Luke for that." And as Luke was helping me pick out my next car, I couldn't help but remember Father Joseph's prophetic advice: "You have to go to Luke." And as I was working with Luke, I told him that the main reason I was going to lease again through Boucher was the great Service Center! Thanks to Luke and to Nick Nelson, the Sales Manager for exploring all the options to make an offer that covered all my needs but was within my budget.I actually was able to make a deal on my next car that same day. I'm going to lease a 2020 Trax. I'd also like to ackowledge and thank Michael Retzlaff, who helped me with my last lease and also answered questions back in the Fall that helped me consider the Trax. I'd like to thank Chris Tessmer for coming over to greet and talk to me. I had received written communications from him about the possibility of turning in my Malibu early before the lease was over. And I'd like to thank Robert David, for getting me a cup of coffee with plenty of sugar and Mark Towne, whom I previously had for a couple of earlier leases, for his coming over to talk to me. Everyone at Boucher was friendly and courteous, and I couldn't help but notice that makes such an impression to a customer to notice the team approach, rather than feeling a sense of jealousy or greediness or competition among the sales members. They are all in support of one another in order to make the best experience for the customer! And so another Christmas Hallmark movie ends happily ever after, thanks to Boucher's great service department and sales team. More

Quality of service It's always a pleasure working with the staff they're knowledgeable and make the service fast and no pressure it's hard to find places like this anymo It's always a pleasure working with the staff they're knowledgeable and make the service fast and no pressure it's hard to find places like this anymore More

2nd time around I came to Frank Boucher service department a couple of weeks ago telling them that I believe I need a new battery since I wasn’t able to start my car I came to Frank Boucher service department a couple of weeks ago telling them that I believe I need a new battery since I wasn’t able to start my car and needed a jump and hard to start thereafter. Needless to say I was told battery was good but let do a diagnostic check over night. The shuttle service was wonderful. The next day car is fine, here’s the bill... Went home car is still having trouble starting went to batteries plus. They checked my battery and told me that I needed a new one. Went back to the service department and told them to recheck the battery because I’m still having issues. I was right the first time. Battery was bad and I needed a new one. I wish it would have been fixed the first time but I’m just glad it was fixed. Staff are all very nice and apologetic with a discount. Lol I would still recommend the service department. More

Review Explained what was done and what needed to get done in the near future. Gave me a price estimate as well so I could plan when to get the work done. Explained what was done and what needed to get done in the near future. Gave me a price estimate as well so I could plan when to get the work done. More

Excellent Very attentive to my needs, made sure I got what I was looking for, very professional and that is all I have to say. Bye Very attentive to my needs, made sure I got what I was looking for, very professional and that is all I have to say. Bye More

Oil change and tire rotation called to see when I could get in and it was the next day was not in the waiting room long and it was done great job and tire rotation called to see when I could get in and it was the next day was not in the waiting room long and it was done great job More

parts dept ordered front mats from the parts dept for my equinox. very helpful and knowledgeable. parts came in the next day very satisfied. would highly recomme ordered front mats from the parts dept for my equinox. very helpful and knowledgeable. parts came in the next day very satisfied. would highly recommend. More

Service on Vechile Came in for oil change and tire rotation. Customer service was very friendly and service was done timely. only problem I had was that I did not get Came in for oil change and tire rotation. Customer service was very friendly and service was done timely. only problem I had was that I did not get any paperwork when I left. More

very satisfied everything was done as discussed and in a very timely manner. completely satisfied with service and staff. Service Department is why I would return everything was done as discussed and in a very timely manner. completely satisfied with service and staff. Service Department is why I would return for both service and possible new car. More

Very Friendly Service I had a great experience with everyone. Great service at a good price. My only issue is that they couldn't find the rattle in my exhaust. I had a great experience with everyone. Great service at a good price. My only issue is that they couldn't find the rattle in my exhaust. More