Frank Boucher Chevrolet Cadillac of Racine

They were courteous and prompt. Explained their work. And I got coffee and cookies. I will continue to have my Cadillac serviced by the Boucher dealership I got coffee and cookies. I will continue to have my Cadillac serviced by the Boucher dealership More

Great. The best new sales experience ever. Both Nick and Silverio were great to work with. Will highly recommend this dealership and look forward to a long relationship with Boucher. Silverio were great to work with. Will highly recommend this dealership and look forward to a long relationship with Boucher. More

3+ years of -SAME- on-going problem! Where to even begin? Worst experience in my life, and this is my 3rd Cadillac (never again!) The level of responsibility and accountability for the Where to even begin? Worst experience in my life, and this is my 3rd Cadillac (never again!) The level of responsibility and accountability for the service department is a joke (at best). My car has been there so many time with-in my 'certified' warranty period.. I cant even count? 10? 15? Same issue too! They cant seem to fix it! (or focus and understand?) Is this meet the eligibility of a Lemon law? (hmmm).. The list of things that I have endured if laughable and so long that I probably cant even remember them all! Wheel bearing/hub Alignment(s) New tires (several times) New rims even? New brakes/rotors.. All of this has been (with them sometimes keeping my car for a MONTH! (and doing not one thing to it, their words).. but calling to tell me nobody is allowed to have a loaner car for more than 30 days!.. but not saying one word about the status of my car!!!! I understand.. but my concern is my car and it working properly. "its fine, runs great".. pick it up.. same issue is still present. Rinse and repeat!! I spend weeks/months trying to get another appointment.. all the while letting them know the issues are still present.. ** doesnt matter.. (burn up my warranty by making me wait.. I get it).. From no call backs FOR MONTHS!!.. to laying about appointments! They give me a date.. I show up.. nobody is there.. and nobody knows anything about my 'appointment'? Really? This is the kind of service Cadillac has representing them? I sometime spends weeks months emailing and calling without any responses. Initial calls are 'picked up' at the dealership.. but the 'callbacks' for appointments never happen. This goes for regional people to the managers and leads in the service area. Currently same situation.. last week was supposed to have appointment. (There wasnt one).. Was told 'sorry, guy was sick'.. lets do it on Jan 25th...etc.. Called today before going in.. neither are there.. current service guy has no clue what I'm talking about. (saved me a trip this time at least) To make matters even funnier... this issue I have been having, was brought to their attention the first week I bought the car!!.. week after week.. month after month.. I have been back 'dealing' with them hoping they will eventually fix it. About 1 year into owning the car... I asked for a service history report.. The previous owner had gotten into some sort of accident/hit something.. that popped the tire and need a new rim, IN THE SAME EXACT TIRE I HAVE BEEN COMPLAINING ABOUT FOR 3 YEARS NOW!!!.. The previous owner brought it back several times as well because there was still a 'wobble' and wasnt being fixed...and eventually traded the car in. I was never told about this.. and its funny to find it out after owning the car for a long time to read something that validates all my claims. how was this car even pre-certified to begin with? With a known issue like this? Why hasnt it been properly addressed or fixed within my ownership of the car? Is there a bigger issue that they do not what to admit to? Bent axle? bent frame? Each time I drive with any tech/sales person.. they all admit to feeling and hearing an issue.. and they take the car in to either 'do nothing' and attempt one of the random things to address it..... when I pick the car up, its never fixed. They claim 'they drove it.. and its perfect. but when I pick it up and drive its not fixed. I come back have a tech in the car WITH ME.. they can clearly feel/hear it still.. They take the car in again.. rinse repeat. If I not there.. it sits.. and eventually I call and say whats the status on my car? they say its fine.. come get it. (why havent they called ME to say it was done/fixed ever? Why do I need to call 1-3 weeks after you take my car to see whats going on? At my wits end trying to be patient and nice while dealing with all the lies straight to my face and the lack of competence for people who are supposed to be professionals and work in the customer care industry. My documentation for this is ridiculous. The folder is so fat/big with all the receipts and emails conversations and etc..etc that its become a job of its own. I will be sharing all my documentation with timelines and behavior I have experienced (loosing my keys, calling to change my appointments because of no loaner cars available. and when I show up the new day, I dont have a loaner car and/or dont have an appointment, talking to different people you get different lies, car is still not in acceptable condition, 'ban lists', ) on social media so everyone can read and share their opinions on how they feel this as well. Specific names of all people directly involved will be shared/displayed as well #FrankBoucher And how they have specifically (in writing via email, or recorded via phone conversation) made appointments, admitted to hear issues, admitted to it being due to the previous owner/accident, failing to call people back, and general disregard to up-hold and warranty the car has. More

Great bunch of people I don't normally purchase from dealerships. These guys sure changed my mind. I live 3 hours away and was hesitant on driving so far to look at a used I don't normally purchase from dealerships. These guys sure changed my mind. I live 3 hours away and was hesitant on driving so far to look at a used truck. Boy, was I glad I did. The truck was everything they said it was and more. Since I was out of state, they succeeded in taking care of everything to finish the deal in one trip. This took some effort on their part and I would like them to know how thankful I am that they saved me a second trip up and back. From Mr. Cary, to the gentleman from the finance dept. to Silverio Melchor who guided us through the purchase. Great job! I will gladly make the 3 hour drive again when I am in the market for another truck. I highly recommend this place! More

Luke did a great job. He was very helpful and courteous. Would definitely go back to him again. Very knowledgeable with the different chevy models Would definitely go back to him again. Very knowledgeable with the different chevy models More

2017 Traverse Very impressed - treated very professionally by Jaden. The used (2017 Traverse) vehicle was impeccably clean (looked like a new car) - you really need Very impressed - treated very professionally by Jaden. The used (2017 Traverse) vehicle was impeccably clean (looked like a new car) - you really need to let your detailers know that they made a great impression. The only down side was that the vehicle had only one key & the customer had to pay (reduced costs) to have the second key made. That being said, the dealership did make arrangements for a "loaner" so we could eat dinner while the key was being made. More

The service department is always wonderful. They explained the issue with my vehicle and the fixed it. I would not trust anyone else with my car. explained the issue with my vehicle and the fixed it. I would not trust anyone else with my car. More

It was a very professional experience. First class all the way from salesman to manager. I would definitely recommend Frank Boucher. Very happy with my vehicle. the way from salesman to manager. I would definitely recommend Frank Boucher. Very happy with my vehicle. More

Great salesman Great service and salesman even baked cookies at the dealership for us. 🍪😊 We would definitely recommend Michael to anyone looking to purchase a Great service and salesman even baked cookies at the dealership for us. 🍪😊 We would definitely recommend Michael to anyone looking to purchase a car there. More

Going on a trip, very confident car is in A-1 condition Being a widow, I am always very confident my car is properly serviced. It is reassuring to know the service department is on top of my records and tak Being a widow, I am always very confident my car is properly serviced. It is reassuring to know the service department is on top of my records and taking care of my auto maintenance. More