Fox Valley Volkswagen Crystal Lake - Service Center

Quality They are friendly and listen to all of your concerns. Lots of experience in the service department. Nice friendly place clean and updated. Highly re They are friendly and listen to all of your concerns. Lots of experience in the service department. Nice friendly place clean and updated. Highly recommend for service. More

Recall fixes Alan Shapiro is an excellent rep for your dealership. Friendly, courteous, and knowledgeable. The recall work on my wife's EOS was done quickly and Alan Shapiro is an excellent rep for your dealership. Friendly, courteous, and knowledgeable. The recall work on my wife's EOS was done quickly and efficiently. I would definitely recommend your dealership to my friends and famili. More

First time service at this dealer My first time getting a service done at this dealership and the customer service I received was amazing. Very friendly staff that took care of all my My first time getting a service done at this dealership and the customer service I received was amazing. Very friendly staff that took care of all my needs and questions. More

Very good Solved our problems within one visit a last minute notice same day. Provide a competitive price for parts and labor. And would use them again Solved our problems within one visit a last minute notice same day. Provide a competitive price for parts and labor. And would use them again More

Great service I had to have my Jetta towed to the dealer after hours. The next morning Allen Shapiro informed me they found a black walnut lodged in the brake. (R I had to have my Jetta towed to the dealer after hours. The next morning Allen Shapiro informed me they found a black walnut lodged in the brake. (Random act of nature) He had the car checked over and provided a full report. Quick service, super nice, great job. Thanks! More

Maintenance Great service and the work was done in a timely manner. I would recommend VW of Crystal Lake to anyone driving their cars. Thank you Great service and the work was done in a timely manner. I would recommend VW of Crystal Lake to anyone driving their cars. Thank you More

Good customer service This is a good dealership with the customer in mind. Very conscientious and listens to customers needs. Car was washed and service desk went through d This is a good dealership with the customer in mind. Very conscientious and listens to customers needs. Car was washed and service desk went through details of work done. More

Top Notch! I have to say that the service department at VW of Crystal Lake is like nothing I’ve ever experienced, Alan Shapiro is incredible, kind, courteous, an I have to say that the service department at VW of Crystal Lake is like nothing I’ve ever experienced, Alan Shapiro is incredible, kind, courteous, and professional, always exceeds expectations. More

Nice folks Just got a new key programmed. Everyone was helpful and courteous. Store and waiting area very neat and clean. Got an unexpected free car wash too. Just got a new key programmed. Everyone was helpful and courteous. Store and waiting area very neat and clean. Got an unexpected free car wash too. More

Service for Golf R Everything done right, on time, as expected. Clean and friendly atmosphere. Everything was explained. Prices are fair. Easy to set up appointment. Wil Everything done right, on time, as expected. Clean and friendly atmosphere. Everything was explained. Prices are fair. Easy to set up appointment. Will come again. More