Fox Valley Volkswagen Crystal Lake - Service Center

Good service I just wanted to say that every time I have dealt with Alan as my service writer he has been amazing. He always gets back to me when he promises and v I just wanted to say that every time I have dealt with Alan as my service writer he has been amazing. He always gets back to me when he promises and values my time. I have had others who have taken messages and never did what they say they were going to which would leave me to tracking people down. Great job Alan! Thank you for being so pleasant. More

Great Experience I was dealing with the service manager who was very helpful in that I have been very concerned about a beeping noise in my car.. He and another employ I was dealing with the service manager who was very helpful in that I have been very concerned about a beeping noise in my car.. He and another employee took my car out to see if they heard the beeping, of course it didn't beep when they had it. When I went to pick my car up it was snowing a lot but the service manager still took the time to drive my car with me, again no beep! It was just the fact that he took the time to take the car out again. Of course on my way home it started beeping again, but due to the weather I didn't take my car back, but today it only beeped once. The service manager did tell me to bring the car in any time it starts beeping again. More

In and out within good timing I was able to schedule my oil change at the desired time without question. They seem to be quite accommodating with the schedule. Love the complementa I was able to schedule my oil change at the desired time without question. They seem to be quite accommodating with the schedule. Love the complementary car wash with the service. One less thing I have to run and do. Overall satisfied. They gained a returning customer. More

Warranty fix trans fluid lines Great service and clear service details with use of warranty. Alan took the time to call on the warranty and was able to give me a clear time line as Great service and clear service details with use of warranty. Alan took the time to call on the warranty and was able to give me a clear time line as to the service needed. More

Always a great experience! I always take my car here because the people are friendly and always can get me in with little notice! The wait is what was promised, and they have I I always take my car here because the people are friendly and always can get me in with little notice! The wait is what was promised, and they have Internet in the waiting area, so I was able to work! Nice waiting area too, with a little desk top for your laptop! Highly recommend! More

Car problems I had to bring my VW in for a several leaks. I worked mostly with xx. Absolutely fantastic, he treated me like I was the only customer he had to work I had to bring my VW in for a several leaks. I worked mostly with xx. Absolutely fantastic, he treated me like I was the only customer he had to work with. I was given a loaner car, kept informed about how long it might take to order the parts and when my car would be ready. Great experience during a stressful time. More

Service Very fast service and very knowledgeable parts guy who helped me find accessories for my car that fit what I want to do to it Very fast service and very knowledgeable parts guy who helped me find accessories for my car that fit what I want to do to it More

service is what matters I like Volkswagens, I have over 277,000 miles on my old one, and recently purchased a used one that had a service issue that was a bit out of the norm I like Volkswagens, I have over 277,000 miles on my old one, and recently purchased a used one that had a service issue that was a bit out of the norm. (It was not purchased at this dealership) I understand that things take time, and that it was a unique situation, but C.K. in the service department lied to me, was rude, and not helpful at all. I do have to add that the receptionist, porter & mechanic that I spoke to were all very pleasant and helpful. EDIT 10/9/18 - The Location Manager reached out to me to remedy this situation. I am happy with the outcome. Thank you. More

Serviced my 12 Passat. Couldn’t be happier with the service I received. Staff was helpful and prepared for my arrival. I decided to look for new options to trade in and got Couldn’t be happier with the service I received. Staff was helpful and prepared for my arrival. I decided to look for new options to trade in and got the information I needed from the sales staff without pressuring me to try to but More