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Fox Valley Volkswagen Crystal Lake - Service Center
Crystal Lake, IL
56 Reviews
56 Reviews of Fox Valley Volkswagen Crystal Lake - Service Center
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August 16, 2024
This dealership was awesome. My car broke down, and they had it in same day and got a rental for me immediately. Volkswagen of the Quad Cities had me jump through so many hoops, My car broke down, and they had it in same day and got a rental for me immediately. Volkswagen of the Quad Cities had me jump through so many hoops, but the Crystal lake dealership was amazing. Will not bring my cars anywhere else. More
by kyle
Employees Worked With
Alan Shapiro, John Brown
May 13, 2021
We loved working with Derek Erickson and Alan Shapiro. Both of these gentlemen are knowledgeable, honest, hard working , I would recommend this dealership to anyone looking to purchase a VW. I have only o Both of these gentlemen are knowledgeable, honest, hard working , I would recommend this dealership to anyone looking to purchase a VW. I have only owned VW’s for 50 years so I know good people when I meet them. More
by Bella
Employees Worked With
Derek Erickson, Alan Shapiro
March 30, 2021
This place is just outstanding every time I come in they treat me like family. The sales and service is the best in crystal lake!! treat me like family. The sales and service is the best in crystal lake!! More
by mikecampbell
Employees Worked With
Frank Mustari, Trevor Awe, Nick Faciano, Alan Shapiro, Dale Schuring, Kyle Jensen, Lucas Davis, Leah Ruscitti-Smalley, C.K. Thakkar, John Brown
November 19, 2019
LEFT WITH NO RESOLUTION - BAD REPAIR - AWFUL SERVICE Service performed an incomplete timing chain/tentioner repair on my 2011 Tiguan. This repair was paid for in full by myself, even though it was a manu Service performed an incomplete timing chain/tentioner repair on my 2011 Tiguan. This repair was paid for in full by myself, even though it was a manufacturers defect with this particular engine (found in VW and Audio). Have had the engine light CONSTANTLY on since and had to go to another technician, spend even more money replacing spark plugs and coils, to find out they did not put the timing cap back on right and my car has been spitting oil ever since. I was warned that any more troubleshooting from Anderson would cost me. I don't recommend these guys at all. VERY DISHONEST. I have witnessed Alan sitting people down saying that he was going to "FIX" their automatic locks because they didn't know why the car was locking "by itself". Alan has several times tried to deflect blame to me for the problems with my vehicle, like I don't know any better. It is straight up insulting and rude. I have since emailed Dan the GM and have not heard back. I have been treated disrespectfully by other members of this team. I am just trying to get them to stand up to their work and finally fix my engine. More
by never VW again
Employees Worked With
Dan Brzozowski, Alan Shapiro, C.K. Thakkar
August 03, 2019
Lock Nut Tool for Flat Tire My daughter had a late evening flat, after the service department had closed, and we didn't have the special tool for the lock nut. Called VW and ask My daughter had a late evening flat, after the service department had closed, and we didn't have the special tool for the lock nut. Called VW and asked for Dan the sales manager. He came over with a loaner TIGUAN until his service team could bring the lock nut tool the next morning, and then they fixed (plugged) the flat. EXCEEDED my expectations for great service More
by jetgirl
Employees Worked With
Dan Brzozowski, Alan Shapiro
May 08, 2019
Very personable and knowledgeable Treated like family right from the start! Very friendly, knowledgeable employees. They take their time to answer all your questions, and make you feel Treated like family right from the start! Very friendly, knowledgeable employees. They take their time to answer all your questions, and make you feel comfortable. More
by Lisa Mustari
Employees Worked With
Frank Mustari
March 13, 2019
Rust repaired! Great customer service! We worked with Alan Shapiro on the warranty coverage for our rust repair, and he was very gracious in working with us even with us living at such a fa We worked with Alan Shapiro on the warranty coverage for our rust repair, and he was very gracious in working with us even with us living at such a far distance away. We were able to leave our vehicle after hours, we were able to pick up after hours while the secretary was still there instead of when the service was open, and the repairs on our vehicle look excellent! I am thankful for Alan's thoroughness and the team that he worked with to repair the body of our vehicle. More
by Happy Customer :) Rachel
Employees Worked With
Alan Shapiro
March 12, 2019
Always VIP service My favorite dealership. Alan in service always rolls out VIP service, offering the perfect balance of expertise, customer service and cost of service. My favorite dealership. Alan in service always rolls out VIP service, offering the perfect balance of expertise, customer service and cost of service. Thank you always Alan and team! More
by CC2013
Employees Worked With
Alan Shapiro, C.K. Thakkar, Laura Waclaw
