Fox Valley Buick GMC

I was looking for a very specific vehicle to tow a large trailer and a dealer down the street tried to take advantage of my situation by not being upfront on what they would give me for my trade in until th trailer and a dealer down the street tried to take advantage of my situation by not being upfront on what they would give me for my trade in until they located the vehicle I needed. The team at Fox Valley told me exactly what they could offer on the trade in and then when they found the vehicle I needed several days later, they offered it to me at a very fair price based on all my research. Everyone I had contact with from the sales people to the manager to the finance person made it an enjoyable experience. I will work with them again. More

This was a great experience! I bought my first car here; Glen and the rest of the staff were very respectful and I never felt as though I was being pressured to buy. They worked with me to get the rate and Glen and the rest of the staff were very respectful and I never felt as though I was being pressured to buy. They worked with me to get the rate and price that I was comfortable with. I don't think that there is much more that I can ask from in a car buying experience. More

Bill & Josh demonstrated how a new auto purchase experience should be. Absolutely no pressure sales and very friendly and down to earth transaction. Dealership extremely clean and constant concern experience should be. Absolutely no pressure sales and very friendly and down to earth transaction. Dealership extremely clean and constant concerns of any of my needs were addressed. A+! More

Stopped in on a whim and ended up with a new(er) car! Ben was polite, helpful, and knowledgeable. Usually I absolutely hate new car shopping because it takes soooo long to look, negotiate the price, and Ben was polite, helpful, and knowledgeable. Usually I absolutely hate new car shopping because it takes soooo long to look, negotiate the price, and then sign the paper work - but we were driving out of the showroom with our new vehicle in about 2-1/2 to 3 hours. Remember, we went in on a whim ~ I went with my daughter once to pick-up her new car and it took about 2-hours just to sign paperwork. The actual 'signing' for the car took about 10-15 minutes and the lady (sorry didn't catch her name) was very professional and quick. Since this was an impulsive visit - we had not eaten - when Ben found out he took us to the staff room where there had been an Italian feast catered in. So far we are totally pleased with the purchase - can you ever be totally satisfied with price? Ben did such a good job - my husband, 30+ years in sales) made a point of telling the owner. I would recommend this dealership and Ben to friends and family. We are looking forward to coming back for free car washes (the Yukon is a massive vehicle) and oil changes. More

Tommy was helpful, knowledgeable, patient, and friendly. He showed us how to use everything on the car before we drove off of the lot and called to follow up with us to make sure no questions came up once w He showed us how to use everything on the car before we drove off of the lot and called to follow up with us to make sure no questions came up once we left. Christina was a great manager to work with, she answered our questions the first time and helped make this the easiest, non-stress car purchase I have ever had...and I'm 70! More

Wanted to see what we could do with our trade considering we only had it for 6 months and we were considerably upside down with our current car and the staff at the dealership were very helpful and tried eve we only had it for 6 months and we were considerably upside down with our current car and the staff at the dealership were very helpful and tried everything they could do to get us the best deal and the best car for us. I would definitly go back and plan to when I need another car. More

I went to three dealers before deciding on a car. The first visit to Fox Valley was great. Glen was informative and friendly and since I wasn't test driving the car, he wasn't pushy by asking for all of first visit to Fox Valley was great. Glen was informative and friendly and since I wasn't test driving the car, he wasn't pushy by asking for all of my personal information. I chose a car at a different dealer due to lower miles but they were difficult to work with and wouldn't budge on the price or my trade-in. I then went back to Glen and he made the process so easy. I was extremely satisfied with the purchase and the price. My only mark down was that within the first day of having the car, I found a few items that need to be repaired that I thought should have caught before selling the car. Knowing that I have a certified used car, I'm sure they'll fix these items in no time! More

From the start, our experience started off positively. Ben in sales was very professional and friendly. He did a good job in anwering my questions. Unlike other car purchases in the past, I did not feel Ben in sales was very professional and friendly. He did a good job in anwering my questions. Unlike other car purchases in the past, I did not feel pressured or overwhelmed during negotiations. The negotiations were comfortable and, in the end, I do believe we got a good price. Ben also spent plenty of time with me after our purchase to make sure I was comfortable and knowledgeable on the user functions of the vehicle (e.g. how to set the seat memory). Martha helped me in processing the paperwork and she was very friendly and pleasant. When we purchased our car, we opted for the treatment protection plan (where the interior/exterior is treated and protected as well as warrantied against stains and certain damages). A few days after picking up our vehicle after it was treated, I realized that the small box containing the remote control and headphones for the rear entertainment were no longer in the trunk...we still hadn't unwrapped them and put the batteries in. Although there is a small chance that my wife or I misplaced them, I called service and spoke with Tom Jahn. I explained to him what happened and hoped that maybe the box was accidentally left at the dealership when the car was being treated. Tom checked and asked around but the items were not there. Tom then said to come on in and gave me a brand new unopened box containing 2 new headphones and a remote. He then apologized in the event that it was the dealership that misplaced them. I have to say, of all the dealership service departments I have been to, this was the most generous and professional customer service I have received...especially since there is still a very small chance that my wife or I may have misplaced the items. My hats off to Tom and his department for this exceptional service. I do look forward to having our new vehicle serviced with this dealership in the future! More

My only complaint is the wait we had between working things out with the sales person and getting in to see the finance person! (45 minutes) things out with the sales person and getting in to see the finance person! (45 minutes) More

We were shopping for a safe, reasonably priced, smaller We were shopping for a safe, reasonably priced, smaller SUV and with GM Mastercard points to use towards a car purchase, we found the Terrain at the We were shopping for a safe, reasonably priced, smaller SUV and with GM Mastercard points to use towards a car purchase, we found the Terrain at the Fox Valley GMC dealership and bought an SLT-2 More