Fox Valley Buick GMC

Glen was incredibly helpful and accomodating. He was able to help us get into a vehicle we wanted at a price that worked for us. We especially liked the fact that he actually remembered us by face from able to help us get into a vehicle we wanted at a price that worked for us. We especially liked the fact that he actually remembered us by face from one short visit to the next when we actually purchased the car. Great guy to work with!! More

I don't think that buying a new car is ever "fun". But Ben did a great job helping me get to the car I wanted and making sure that I was able to work through the entire purchasing process. When "fun". But Ben did a great job helping me get to the car I wanted and making sure that I was able to work through the entire purchasing process. When I had some initial issues with my car, the dealership went out of their way to make sure that it was taken care of. They made sure that the problem was permanently fixed the first time. I really appreciate the effort that they took to make things right. More

My wife and I were looking for cars for our college age children. Fox Valley Buick GMC was recommended to us specifically because of the owner Emir and how well he is respected in the community. I can children. Fox Valley Buick GMC was recommended to us specifically because of the owner Emir and how well he is respected in the community. I can tell you the commitment to the customer was prevalent with every person we met. We will recommend the dealership to all of our friends and we will buy our automobiles from Emir and this dealership. More

Please note that our purchase of a used car was done via internet and phone as we are in New Jersey. However, we were treated with the utmost of respect and everything possible was done to get this deal th internet and phone as we are in New Jersey. However, we were treated with the utmost of respect and everything possible was done to get this deal through for us. My son has been looking for a particular Make/Model/yr auto for the past 3 years, via internet, local dealerships, and even a visit to a dealer in NY which turned out to be a disaster. That dealer lost a sale of nearly $15K because he wanted to charge us "EXTRA" fees for "running the car through our shop" -$595.000)and "doing the paperwork to have the title issued in NJ" ($395.00). Fox Valley accomodated us in every possible, including sending paper work overnight for signature, accepting a wire for the $$ and a minimal charge of $160.00 for getting the paperwork done so that WE COULD REGISTER in NJ, as we wanted to do with the NY dealer, however, he would not hear of it.....Told us..."These charges are all required under NY law..."however, in checking with another dealer in the same area, we were told something entirely different. Now that I know about this website, I intend to also "RATE" that NY dealer !!! Again, hats off to Fox Valley, most especially, Ben Stiritz ! More

Last year when my Pontiac needed service, I took it to Fox Valley Buick GMC. Despite the fact that diagnosis of my intermittent problems was a challenge, Thomas Mack the service advisor was extremely pat Fox Valley Buick GMC. Despite the fact that diagnosis of my intermittent problems was a challenge, Thomas Mack the service advisor was extremely patient and the service people took all the time that was necessary to solve the problems. He was very courteous and professional, and he carefully explained to me what needed to be done. It was nice to get the feeling that this was a dealership that truly cared about its customers. While in the past I have sometimes left other dealers' service depeartments saying "I'll never go back there," this time I was so pleased that I did come back a few months later - to buy a 2012 Buick Regal! They found me the exact car I was looking for, the price was right and I received a fair trade-in on my Pontiac. Christina Wickersheim was especially courteous, not only during the buying process but with her followup after the sale. I would certainly not hestitate to recommend Fox Valley to anyone. They are a great group of people and they really understand customer satisfaction. More

When I visited the dealership, I walked in with information that I pulled up online. The salesman approached me quickly to assist me in a friendly manner. He was very helpful in finding the exact information that I pulled up online. The salesman approached me quickly to assist me in a friendly manner. He was very helpful in finding the exact vehicle that I wanted to see and within 10 minutes, I was on my way to a test drive. The entire purchase went smoothly and with a positive customer service experience. More

I walked in the showroom and was approached by Kendenn. He showed me the Lacrosse and Regal. Asked what was important to me and actually listened. Being a woman shopping for a new car by myself was intim He showed me the Lacrosse and Regal. Asked what was important to me and actually listened. Being a woman shopping for a new car by myself was intimidating but Kendenn explained the different motors and other inside stuff I did not know about. I immediately felt VERY comfortable with him. His demeanor is very approachable and not arrogant, as I have seen other salesman in other dealerships to be. I returned with my husband to signe a buyers contract so they could locate the exact car I wanted. Today I returned alone and finished all of the paperwork and drove away in my new car. Kendenn was AWESOME, KNOWLEDGEABLE AND VERY FRIENDLY!!! More

Justin was very informative and knowledgable about the Justin was very informative and knowledgable about the GMC TERRAIN I was looking to buy. There no feeling that my wife and I were being pressured to Justin was very informative and knowledgable about the GMC TERRAIN I was looking to buy. There no feeling that my wife and I were being pressured to buy right away . We were given plenty of time to take a test drive by ourselves.The price we were given was right in line with the other dealer we had visited but the trade-in price for my truck was the best. There was no pressure to buy other feature when we were with the finance manager.The whole experience of buying a new car was the best I ever had because I didn't feel I was taken. More

Let me start by answering why I have given the rating I Let me start by answering why I have given the rating I did for Fox Valley Buick/GMC. From the very first minute that my wife and I walked into the Let me start by answering why I have given the rating I did for Fox Valley Buick/GMC. From the very first minute that my wife and I walked into the dealership we were very impressed with the size and layout of the showroom floor. While still taking in the beauty of the vehicles that surrounded us, we were introduced to Kendenn Serra. Kendenn instantly put us at ease with his non threatening yet informative approach to discussing details about the vehicle we were interested in. He patiently and professionally answered every question we had, and promptly put us in the drivers seat for a test drive. While on the test drive, Kendenn went on to explain the background history of the dealership, and the outstanding moral qualities and character of the owner himself, which meant a great deal to us. He continued to easily field any further questions we had during the remainder of the test drive. We found Kendenn to be very approachable and transparent in his delivery of what many times in the past(at other dealerships) has been the dreaded negotiation process.He made sure we were in the vehicle we wanted for the right price. Dwayne also stepped in at this point to assure that a very fair price would seal the deal. Later in the process, Martha took us through a speedy trip on the paperwork side of things expertly executing all the pertinent information without a hitch. Honestly, this is the only dealership we have ever walked out of not feeling like we had been taken advantage of in some way. The staff exceeds in relationship building, not just making a quick sale. Our driving distance to the dealership is 3 hours one way and we will joyfully make that same drive again when its time for our next vehicle. We have already shared our experience at Fox Valley with many other people. In closing, our time with with Fox Valley and with Kendenn Serra, far exceeded our expectations. Our appreciation and thanks go out to the management and staff of Fox Valley Buick/GMC. Darren & Melissa H. More

the salesman was not pushy. he was so very knowledgeable about the cars. we had a good experience. showed us the service center and explained our next service with the manager of service dept. about the cars. we had a good experience. showed us the service center and explained our next service with the manager of service dept. More