Fox Valley Buick GMC

Our experience from the moment we were welcomed into the door was very friendly. Even though they were selling a vehicle, we felt like Bill was trying to help us get the most for our money - finding the be door was very friendly. Even though they were selling a vehicle, we felt like Bill was trying to help us get the most for our money - finding the best deal Fox Valley Buick GMC dealership could offer. There was no hard selling. Bill Mcgee asked us what we wanted, he showed us what we wanted and made the best offer. Their customer service was excellent. Everyone one ( Bill, Liz, Mike, and Justin to name a few) who crossed our path during our visit was friendly and helpful. They did everything possible to make our visit pleasant and enjoyable. We drove a distance to this dealership and it was well worth it. We would certainly recommend this dealership to anyone looking to purchase a Buick/GMC. In today's economy, it is becoming harder and harder to get good or even decent service, but we believe Fox Valley Buick GMC knows what it takes to get and keep a customer coming back. Good service is a key ingredient to a good business. Keep up the good work Fox Valley Buick GMC!!!! More

Our experience was enjoyable although it took longer than it should have because we returned from driving the car before that first salesmen came into work. Everyone was pleasant, courteous and informative. it should have because we returned from driving the car before that first salesmen came into work. Everyone was pleasant, courteous and informative. Although I think the Encore was a bit over-priced because it was new, we got a fair deal. I would consider buying another Buick if GM made a true sports sedan under the nameplate. However, front-wheel six-cylinder vehicles are not of interest to someone looking the a car the has better capabilities (like the Grand National car of yester-year). Since I'm a wine importer, why don't you give every buyer a bottle of wine as a "thank-you"? More

-Fox Valley Buick GMC helped me out tendentiously with my first car purchase. When you go into the dealer ask for Ted and tell him Tony B. sent you. He promised me that he would make sure to take care of an first car purchase. When you go into the dealer ask for Ted and tell him Tony B. sent you. He promised me that he would make sure to take care of anyone I sent over so you can use that as leverage when you go in. I am extremely happy with my purchase, and I would recommend anyone looking for a car to at least go, test drive, and gather information from Fox Valley. Included was free Onstar, XM radio, and all scheduled maintenance for 2 years. They worked hard to help me go through the process, even when I didn't have all of the paperwork I needed up front. The General Manager Mike and his team are very friendly and go out of their way to take care of you (and when I say "team" I mean each and every single staff member I ran into made sure I was taken care of). Not to mention the new Buicks are very underrated and provide a great value, I couldn't be happier. -Tony More

Frank and Ted were thorough and knowledgeable about the vehicle I purchased. They took there time and allowed me to test drive several vehicles and they worked very hard to find me a good loan rate as my c vehicle I purchased. They took there time and allowed me to test drive several vehicles and they worked very hard to find me a good loan rate as my credit is not perfect. I will most definetly purchase my next vehicle here again. They were all great and I am thankful for them. More

I recently purchased a pre-driven Chevy Sonic from Fox Valley Buick GMC at St, Charles, IL. My product specialist was Nate Scherer. Nate was very courteous, answered all my questions, pointed out many pro Valley Buick GMC at St, Charles, IL. My product specialist was Nate Scherer. Nate was very courteous, answered all my questions, pointed out many product features he thought I should know, and made the auto buying experience as easy and seamless as possible. I especially appreciated when he offered to deliver the car at my home due to some logistical problems I had since I had no trade in. Nate and Fox Valley Buick GMC made this an extremely pleasant car buying experience and I encourage them to continue their outstanding commitment to excellence. Sincerely, R Figueroa More

Ben was a pleasure to work with, listened to what I wanted and didn't push me into making a decision I wasn't ready to make wanted and didn't push me into making a decision I wasn't ready to make More

I was looking to buy a new SUV and had visited another dealership as well. Shopped around a little. HOWEVER, I went back three times to Fox Valley Buick GMC and visited with sales associate Nate Scherer. dealership as well. Shopped around a little. HOWEVER, I went back three times to Fox Valley Buick GMC and visited with sales associate Nate Scherer. Nate made the buying experience pleasant and simple. ABSOLUTELY no pressure whatsoever, and Nate's knowledge on the vehicle I bought, which was a GMC Terrain, was OUTSTANDING.. Left absolutely no question unanswered and was able to answer all questions. BEST BUYING EXPERIENCE EVER!!!!! You want a outstanding, friendly sales associate see Nate. He demonstrated every single gadget/button on the vehicle. I would highly recommend him without a doubt, and if I every buy another vehicle I would go back to Nate in a heart beat..... More

Ben was very helpful. I told him my budget limits, he found a solid deal for a car far better than I expected to walk away with. He went out of his way as well to work out a financing option so that I c found a solid deal for a car far better than I expected to walk away with. He went out of his way as well to work out a financing option so that I could leave with a car that day. He had an optimistic outlook, and seemed open in discussing positive and negative aspects to the car. More

From my original visit to the dealership several months ago to start my car search "homework" until my purchase tonight, Ben Stiritz has been a tremendous resource. He was very eager to help with my origi ago to start my car search "homework" until my purchase tonight, Ben Stiritz has been a tremendous resource. He was very eager to help with my original inquiries eventhough I was not ready to purchase yet. When I returned to start looking at options, he was patient and showed me two different model years of the Enclave. He asked good questions to better understand my needs/wants. When a special incentive became available, Ben reached out to me to advise me about it. We he was low key in his sales approach but put together a fair deal. Due to a complication in locating the specific car we wanted, Ben and Christina Wickersheim worked diligently to find the exact vehicle. This included providing a service car for us to use for several days. All the dealer reps with whom we have dealt were helpful and we will return to Fox Valley Buick GMC for future needs. More

Having spent the past 4 weeks researching various vehicles to identify the right one for our family, we then began the process of checking out various dealerships from Downers Grove to Naperville. W vehicles to identify the right one for our family, we then began the process of checking out various dealerships from Downers Grove to Naperville. While reluctant to look at anymore dealerships and deal with more salespersons, I took a friend's advice to check out the GMC Buick Fox Valley Dealership (Saint Charles, IL). From the moment we walked in, it was apparent that there was something different about this dealership. The sales professional we worked with (Ted Wenecki) was extremely patient and took the time to answer all our questions --- even when asked multiple times. It was not a typical car sales experience that I've dealt with in the past. Instead, I was made to feel extremely comfortable about the entire process and provided all the necessary information to feel confident about the purchase. We also appreciated the fact the dealership's GM (Mike Castagnino) took the time to come over and sincerely thank us for our business. Having had different experiences in the past, this gesture only reinforced that there's something different here. It's without any hesitation that I would recommend this dealership to persons in the market for vehicle. More