Fox Valley Buick GMC

This review is a bit overdue, due to my own personal need to ensure that my review statement correctly communicates my experience with Fox Valley Buick GMC. My wife and I had come to a decision that we to ensure that my review statement correctly communicates my experience with Fox Valley Buick GMC. My wife and I had come to a decision that we needed to purchase a family vehicle that would complement our growing family. We had begun doing some research on a compiled list of vehicles we felt would suit our needs primarily focusing on SUV’s from Ford, Chevy, and GMC. During our research period we used various online and offline sources of information to help guide our purchasing decision and filter down to which vehicle(s) we felt fulfilled what we needed and wanted out of our family vehicle. We first looked at the Ford Escape, since it “seemed” to offer some value to what we were looking for, and the experience my father had at the dealership where he purchased his Ford Fusion. We quickly crossed out the Ford Escape, due to our adjoining surprise of the extremely poor experience, and treatment that was given to us at Bob Rohrman’s Schaumburg Ford dealership, and also the various consistent negative remarks from several online and offline sources regarding the vehicle. We then came down to the decision that it was between the Chevy Equinox and the GMC Terrain. Overall both vehicles our approximately the same, and built off the same assembly line. Personally, in my opinion I believe the largest difference I saw was the body style, aside from that, certain details here and there. We both felt that the GMC Terrain offered us a certain look and feel about it that distinctly suited us more appropriately. I visited the GMC website, and used their “Build and Price” tool service (I believe is mostly GM wide), which in my opinion was a great end-user experience, to identify what package offerings would best fit our needs. This service also showed us which dealerships in our described radius had those vehicles in their inventory. We first visited a local Buick GMC dealer that is close to our residence, to view the GMC Terrain up close, and we were ecstatically impressed by the vehicle, but unfortunately not the sales team there. I revisited the GMC site again using their tool again, and called a couple of dealerships performing my initial reconnaissance. Overall, I believe we contacted, and visited several dealerships, but the one from initial contact, and final visit that impressed us the most was Fox Valley Buick GMC. My initial contact with Fox Valley Buick GMC, was pleasantly initiated with “Amanda”. I informed her that we were looking into purchasing a GMC Terrain, and currently shopping around several dealerships looking for one that was “Summit White”, and was either AWD, or FWD with a possible interest of the safety package, and cloth interior. At this point we had not physically visited this dealership, but I already had felt as if they were proactively working with us and gone out of their way to find the vehicle we had been actively searching. Amanda, later in the week followed up with me (Christmas Holiday week), stating she believed she had found a couple of vehicles that fit our criterium. Unfortunately, my currently pregnant wife was unable to come with me, but I was accompanied by my father to visit the Fox Valley Buick GMC dealership. On our arrival, we were greeted by “Ted Wenecki”, and informed him that I was there to see Amanda. Unsure as to the reason, nor did I ask, but Amanda introduced Ted as our sales representative. Ted showed us one of the vehicles that Amanda had located for us, that overall had the features we were looking for and then some, but unfortunately it was more than I what felt was needed. Ted asked me, and I was extremely impressed by this, what were my needs and my wants, and he had separated this off into two columns. We concluded that with the price point we want to be in, and the overall needs, The GMC Terrain SEL base package would be the best and financially acceptable route. At this point I did not feel that Ted was trying to get a quick sale out of us, but offer us a vehicle that would appropriately fit and be with my family and I for a while. Ted began some of the paperwork, and then introduced us to “Tommy Gonzalez” the Finance Manager. I informed Tom my credit isnt the best, but he informed me not to worry, we will see what we can do for you today. After processing everything, Tom distinctively and precisely described the breakdown for me regarding: trade-in, money down, financing etc., within three optional routes. Prior to that day I had visited numerous dealerships within that time frame and the past, and at times I had to argue to see the numbers listed out. With Ted and Tom, there wasn't even a moment I had to even think to myself about asking them to see everything listed out. Overall, we finalized everything, and extremely satisfied that we chose Fox Valley Buick GMC as our final dealership. Everyone we interacted and came in contact with was great. My start to finish experience with Ted Wenecki and Tom Gonzalez went above and beyond all our expectations when dealing with a car dealership. I believe they have set an unreachable goal for others dealerships in their industry to emulate from. Closing points: Almost a month from our visit we have been more than satisfied with our choice of vehicle, and dealership. We have already taken advantage of the courtesy wash that is offered through Fox Valley car dealerships as well, and find it to be satisfactory. I do believe though that I received a better wash at the Fox Valley Buick GMC previously than at the Fox Valley Volkswagen. More

I have purchased many vehicles over the years and Nate Scherer was the best sales person I have ever dealt with. He was very friendly, courteous and helpful. After the sale he spent a lot of time helping Scherer was the best sales person I have ever dealt with. He was very friendly, courteous and helpful. After the sale he spent a lot of time helping us get to know the car and understand how to use all of the features. I would highly recommend him to anyone buying a vehicle and I will certainly go back to him the next time I want to purchase a vehicle. He was nothing short of great and he made our experience very enjoyable. More

The sale rep was new to the dealership, but made every effort to answer all our questions and ensure we were comfortable with our choice. We debated between two cars and he helped us logically walk throu effort to answer all our questions and ensure we were comfortable with our choice. We debated between two cars and he helped us logically walk through the pro/cons of each. More

Nate and liz showed great hospitality and really knew everything about the car and were very helpful on setting up onstar and other features with the vehicle. This dealership overall is a great place an everything about the car and were very helpful on setting up onstar and other features with the vehicle. This dealership overall is a great place and they treat you like family and really know how to treat their customers. I definitely feel blessed to have met nate and liz and I will definitely recommend fox valley buick More

I went to this dealership with great apprehension about the whole car purchasing experience. I have heard so much about how you have to know what you want and go with determination to get your deal and NOT the whole car purchasing experience. I have heard so much about how you have to know what you want and go with determination to get your deal and NOT let the salesmen talk you into something you can't afford. Well, Justin broke that stereotype. He met us with a friendly smile and a sincere desire to help me narrow down the available cars on the lot that met MY criteria. He answered my many questions showing his extensive knowledge about all the cars we were looking at. He did not put any pressure on me to look at the bigger or fully loaded cars I couldn't afford. Thank you Justin for all your help in finding me a beautiful car in my price range and with all the extras I wanted. Christina the sales manager was encouraging and honest. They explained the details all the used cars have to go through to be on Fox Valley Buick GMC lots and reassured me that I would have no issues once I drove the car off the lot. Thank you for working to get me a great deal in my budget. I would recommend this dealership to anyone looking for honest sales associates and sales managers. More

My experience at Fox Valley Buick GMC was excellent. The customer service that was provided was outstanding. Both the sales associate and sales manager were extremely helpful and honest when helping me chos customer service that was provided was outstanding. Both the sales associate and sales manager were extremely helpful and honest when helping me chose a used vehicle. The finance director worked hard to provide me with the best loan option at an excellent interest rate. Their hard work and dedication to me as a customer was one of a kind. They were friendly, honest, and helped me make an excellent decision on my car. I would recommend them to anyone looking for a new or used vehicle or even service. The dealership provided an outstanding experience. More

Foxvalley buick, gmc was a nice friendly place. They fix and repaired what was wrong on vechicle. Liz and William were great people to work with. Was treated awesome by all the employes that i talk to. Had and repaired what was wrong on vechicle. Liz and William were great people to work with. Was treated awesome by all the employes that i talk to. Had a awesome experience there. I highly recommend fox valley to anyone. More

I've been using Fox Valley GMC parts department to keep my fleet of trucks on the road for quite a few years, now. The customer and monetary expenses are just too immense to have them down. Tony in p keep my fleet of trucks on the road for quite a few years, now. The customer and monetary expenses are just too immense to have them down. Tony in parts is amazing at finding what I need in a timely manner. Always the professional, he's courteous, upbeat and quick with a joke ...... life's too short to be anything else. Thank you Fox Valley! You have saved my business once again! More

The sales person was a very nice guy. We got a very good deal and they were very courteous and there was no pressure to buy anything. It was very good service when wanted and there was no bothering like oth deal and they were very courteous and there was no pressure to buy anything. It was very good service when wanted and there was no bothering like other dealerships. Loved it. More

Nate was very personable, very knowledgeable about the vehicles, answered questions and gave us detailed instructions after sale. Mike worked price with us. Great experience! vehicles, answered questions and gave us detailed instructions after sale. Mike worked price with us. Great experience! More