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Fox Valley Buick GMC
Saint Charles, IL
232 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 232 reviews
July 24, 2016
one of the best car buying experiences We stopped in initially to look at a Caddy they had on the lot, which was nice. We told our salesman that we also were going to check out this Lincoln We stopped in initially to look at a Caddy they had on the lot, which was nice. We told our salesman that we also were going to check out this Lincoln down the road. Turns out the Lincoln was at another one of their stores, so it was brought to us so we could compare side by side. The car was for Dad and he was in love at first sight with the Lincoln, so we went with that one. But our salesman, Ricky Nilsen was the best car salesman we ever experienced. Real nice guy, went out of his way and patient. You need a vehicle, go to Fox Valley Buick GMC and ask for Ricky. More
by m.deck@me.com
Employees Worked With
Ricky Nilsen
December 31, 2015
The best service Dept. Fox Valley GMC has the best service Dept I have ever I have had the pleasure of working with. The staff is always polite and the service is amazing Fox Valley GMC has the best service Dept I have ever I have had the pleasure of working with. The staff is always polite and the service is amazing More
by Rbradley
Employees Worked With
Seth Bartels
April 20, 2015
They call him Nate and he's Great I recently bought a Chevy Equinox from Nate Scherer and had an absolutely wonderful experience. Between Nate, Frank, Tom in Finance everything was ama I recently bought a Chevy Equinox from Nate Scherer and had an absolutely wonderful experience. Between Nate, Frank, Tom in Finance everything was amazing. They explained the process thoroughly and efficiently. They were honest and never pushed me to make a quick decision or questioned why I needed time. They accepted that it was a big decision and understood my time frame. I would recommend these guys to anyone and hopefully if you're reading this you'll have the confidence to do the same. Top Notch all around More
by york2984
Employees Worked With
Nate Scherer, Frank Butnaru, Mike Castagnino
February 18, 2015
Great Experience! After searching for a vehicle for our family and working with many dealerships, unsuccessfully, we found the vehicle and the RIGHT SUPPORTIVE TEAM! T After searching for a vehicle for our family and working with many dealerships, unsuccessfully, we found the vehicle and the RIGHT SUPPORTIVE TEAM! The people at Fox Valley Buick GMC were freindly and cooperative from the receptionist to the finance people. They are an honest group and I was very happy to work with them and give them my business. You can bet my next car will be bought from this group! THANK YOU! More
by kcronin
Employees Worked With
Chuck Gonzalez, Frank Butnaru, Barry Cardenas
October 26, 2014
Team Support not in evident. I bought a new GMC Acadia. My experience was unique, in that the Salesman was excellent but I had the feeling that the people supporting the sale wer I bought a new GMC Acadia. My experience was unique, in that the Salesman was excellent but I had the feeling that the people supporting the sale were almost undermining him. More
by H.$
Employees Worked With
Mark Painter - Sales
September 26, 2014
visited dealership for service on a recall. I purchased my Pontiac from this dealership and have always taken my car there for service. I have also brought my Buick there for service rather than I purchased my Pontiac from this dealership and have always taken my car there for service. I have also brought my Buick there for service rather than the dealership where I purchased it. The service is always prompt, friendly, and very satisfying every time I bring a vehicle in for service. I have a NUMBER OF GM dealerships closer to my home but I still chose to bring my vehicles to Fox Valley GMC. Thank You A Very Satisfied Customer Raymond Arndt More
by penny1947
Employees Worked With
Phillip Lang
August 04, 2014
Poor Like old times in the finance office. When my Buick had 5,200 miles on the odometer, I called your service manager's office to set up service. I was informed he was busy and would call me When my Buick had 5,200 miles on the odometer, I called your service manager's office to set up service. I was informed he was busy and would call me back ASAP. Not hearing from him for 24 hours, I contacted the Buick dealer in Barrington. They immediately set me up with an appointment that day and did the service. The following day I did receive a call for an appointment, He explained he was out of town. Fox Valley Buick is still mired in the old ways of doing business. Show me you care and want my service business. I buy a new car every 4 - 5 years. Did I buy from the wrong Buick Dealer? More
by RobertJoh1
Employees Worked With
Ron Meyer, Tommy Gonzalez, Ted Wenecki
June 28, 2014
Old school Be aware of pricing games. You can do better elsewhere. Too many other dealers in Chicago suburbs to deal with the finance dept here. Shame as they r Be aware of pricing games. You can do better elsewhere. Too many other dealers in Chicago suburbs to deal with the finance dept here. Shame as they represent good products. Just mishandle the buying process. More
by JimmyTP
Employees Worked With
Justin Mansk, Tony Fulco
April 05, 2014
I bought my Sierra 1500 a week ago and am very happy with my purchase. When I test drove the car it was indicting low air in the right rear tire, when I drove off the lot they had fixed that problem. Howev my purchase. When I test drove the car it was indicting low air in the right rear tire, when I drove off the lot they had fixed that problem. However a couple days later my information center once again told me the tire was low on air, I checked and filled it myself, but called Fox Valley and told them that it would appear that the tire has a slow leak that they did not fix before they sold me the vehicle. They were completely understanding, and fixed the tire with no cost to me. I have had issues with dealerships before and am very pleased with how this situation was dealt with. I would 100% recommend buying or servicing your vehicle with Fox Valley Buick GMC! More
by bmstaker
Employees Worked With
Tony Spedale, Ted Wenecki
March 31, 2014
Excellent Customer Service in thier Service Department!! Review is a bit overdue, but still well deserved. Can not say enough about their Service department with our previous visit and issue(s). Jeff reall Review is a bit overdue, but still well deserved. Can not say enough about their Service department with our previous visit and issue(s). Jeff really provides the face to the customers on behalf of the dealer that Fox Valley should be very proud of. He took care of us right from the beginning with exceptional service and going the extra mile. Due to a lengthy backorder on a part for our Enclave, they worked with us to ensure we were inconvenienced as little as possible. Even with a few unexpected hiccups and unforeseeable issues during our servicing which were not tied to either side, Jeff stepped it up and really made it a "customer for life" experience. Can't say enough good things and would recommend their Service department time and time again... Mike from Bartlett More
by aceman8
Employees Worked With
Jeff
