Fox Subaru Macomb
Macomb, MI
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The best vehicle purchase experience I have ever had! I have never written a review. Ever. I recently purchased a Subaru Ascent from Sellers. This is the third Subaru in our family. We have purchased I have never written a review. Ever. I recently purchased a Subaru Ascent from Sellers. This is the third Subaru in our family. We have purchased them all from Sellers. I had the good fortune to meet and work with Eric Gonzalez during this purchase. His product knowledge is amazing. His passion for the product is contagious. He made it exciting to purchase this vehicle. He is patient and was willing to answer any questions I had. There was no pressure and I was able to proceed at a speed I was comfortable with. I also worked with Steve Buckman on my trade. He also listened to each of my concerns, and gave me a very fair price on my trade. Because of some unique details with my transaction, I also had the pleasure of working with the general manager, Ron Redfern. To say that he went above and beyond to ensure I was content with my purchase would be the understatement of the century! He literally set a standard for customer satisfaction that I'm sure I'll never see again, even if I purchased cars for another 100 years. We are a Subaru family for life, and they will ALL come from Sellers. If you are in the market for a Subaru, I would recommend Sellers without hesitation. Thank you for an amazing transaction that I will never forget. More
Excellent Service I walked in knowing what I was looking for and Jason found my car. No hassle no upsell and we were on the same page. I walked in knowing what I was looking for and Jason found my car. No hassle no upsell and we were on the same page. More
Inspection of pre-owned vehicle didn't happen Car upon pick up did not have obvious repairs completed, even requested ones like loud grinding noice of the back tail gate. Battery required replace Car upon pick up did not have obvious repairs completed, even requested ones like loud grinding noice of the back tail gate. Battery required replacement soon after purchase, as did gas lid release, tail gate fix so poor it was already intermittently grinding again in less than 4 months. Back brakes needed replacement in less than 6 months- could hear them. Pricing was not transparent. I would never deal with this dealership again. I transferred to another dealership. Salesman did not show me how the features I wanted to learn worked, only ones that cost extra to use even when told I was not interested in those. He set up systems that caused malfunction with my phone and didn't show me how to work them causing safety problems on my way home from the dealership on my initial home. Very very dissatisfied. I would not have paid this price with all the repairs that have been needed in less than 6 months. More
Wonderful experience! We have purchased three Subaru's all from different dealers. Without a doubt working with Alex and the Seller's team was the best car buying experienc We have purchased three Subaru's all from different dealers. Without a doubt working with Alex and the Seller's team was the best car buying experience we have ever had. We drove from Royal Oak to Macomb and are happy we chose to go with a farther away dealership due to the wonderful service from everyone. I contacted Sellers regarding my interest in a vehicle late Thursday night, and first thing Friday morning Chanell followed up , and put us in contact with Alex. Saturday morning we got our new Outback. Alex truly went above and beyond to answer all of our questions. He was very patient and listened to what we wanted in our vehicle , and was never pushy. We highly recommend Alex, and hope to purchase cars from him again. More
Great Experience! Jason made my first car buying experience an easy one. He made me feel like a customer, rather than a transaction by working with me to place me in t Jason made my first car buying experience an easy one. He made me feel like a customer, rather than a transaction by working with me to place me in the vehicle I wanted at a price point I was comfortable with. Additionally, Jason stayed an hour after the dealership closed to finish the sale and to review all of the features in the vehicle with before I left. More
Great experience The purchase experience with Alex and "Encore" presentation by Cameron were both first-rate. Our service with Bree, Brad and Allie were all great too The purchase experience with Alex and "Encore" presentation by Cameron were both first-rate. Our service with Bree, Brad and Allie were all great too! More
Fantastic service experience This is a great dealer and a good reason to consider a Subaru for your next vehicle. The service dept goes the extra mile to insure customer satisfact This is a great dealer and a good reason to consider a Subaru for your next vehicle. The service dept goes the extra mile to insure customer satisfaction. The entire team is focused on the customer experience. More
Great experience This certainly wasn't my first rodeo with car buying (I'm 70 years old), but I can say, without hesitation, that this was by far the best ever. Every This certainly wasn't my first rodeo with car buying (I'm 70 years old), but I can say, without hesitation, that this was by far the best ever. Everyone I dealt with, from the moment I walked in, to driving off the lot with my new Crosstrek, was courteous, professional, understanding, and committed to making things as comfortable as possible. There was zero pressure, which I've alway detested. James got me set up with Jazlyn immediately, she was outstanding in getting me set up, coming along for the test drive, and finalizing the purchase. Briana handled the purchasing paper work effortlessly, and was a delight to work with. At one point, while I waited for the Crosstrek to be detailed & cleaned up, I struck up a conversation with Eric, another sales rep, about the BRX that was on dislplay, his experience owning one, and the different bike racks available to use. The waiting area was clean, with large, comfortable leather chairs, hi-def TV, and the best coffee around! Basically, I can't say enough about this dealership, and 5 stars is an understatement. Highly recommended. More
Great experience The whole team was professional and caring to all my needs. This was thee best vehicle purchasing experience I have yet to experience. Thanks again t The whole team was professional and caring to all my needs. This was thee best vehicle purchasing experience I have yet to experience. Thanks again to the sellers team. More
All around great guy to work with! Let me start by saying I drove from southern Ohio to this dealer because a used Forester XT is very hard to come by. I could not be happier with the e Let me start by saying I drove from southern Ohio to this dealer because a used Forester XT is very hard to come by. I could not be happier with the effort these guys put into helping me. With a very picky bank and tight time frame, they had everything I needed when I needed it. Awesome attitude and very knowledgeable. The salesman seemed just as excited about my decision as I was. Very helpful on the new features and how to setup the Subaru Starlink and MySubaru app. Hands down, this was the best dealer experience I have ever had! More