Fox Kia North
Grand Rapids, MI
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Quick,Polite & Professional Great welcoming customer service. They work with you to make sure you get the car that will fit you best. I recommend if you’re car shopping Sumit Pl Great welcoming customer service. They work with you to make sure you get the car that will fit you best. I recommend if you’re car shopping Sumit Place Kia West is the place you should be! I worked with Melvin & Mindy I had the best experience with purchasing my new car! More
Hector is a ROCK STAR! Came in to Summit Place Kia, I was looking at used cars and wasn’t expecting to buy. Hector did a phenomenal job reassuring me that a BRAND NEW KIA SP Came in to Summit Place Kia, I was looking at used cars and wasn’t expecting to buy. Hector did a phenomenal job reassuring me that a BRAND NEW KIA SPORTAGE was the way to go. One test drive later...I fell in love! I wish I had more stars to give, I would definitely give the 10 stars! More
Tire change and oil service I’ve always came here for any service that I’ve needed done to my car since I purchased it here, the customer service is always top notch. Today when I’ve always came here for any service that I’ve needed done to my car since I purchased it here, the customer service is always top notch. Today when I came in for my appointment I had a mix up with what tires I wanted vs what was ordered and installed on my car, last week when I called in I specifically asked for Hankook Optimo tires for my car so I would have a 60,000 mile warranty, instead when I arrived they didn’t know which tire I ordered and wasn’t sure if my tires were even ordered. After I finished my paperwork and arrived to my car I noticed that the dealership installed Nexen tires instead of what I wanted, they charged me for the Nexen as well, but I failed to notice when I looked at the paperwork. Besides this one mix up, I’ve had good service every other time. More
My oil change I drive 200 to 250 miles daily, therefore I need monthly oil changes so I go to Summit Place Kia. Ryan gets me in and out quickly, SPK has a great ser I drive 200 to 250 miles daily, therefore I need monthly oil changes so I go to Summit Place Kia. Ryan gets me in and out quickly, SPK has a great service department. More
Good all around I was treated fairly. It was a good overall experience. Staff were friendly and the pricing is quite fair. The speed at which thingsvwerre done w I was treated fairly. It was a good overall experience. Staff were friendly and the pricing is quite fair. The speed at which thingsvwerre done we're quite fast which I appreciated. More
First Time Buyer Mike and the whole staff at Summit Place Kia made my first time car buyer process a breeze. They were very helpful and answered any and every question Mike and the whole staff at Summit Place Kia made my first time car buyer process a breeze. They were very helpful and answered any and every question I had. They went above and beyond to make sure I was able to drive off the lot in a car I could afford and that I loved! Thanks guys! More
Great visit I vistited Summit Place Kia with no intention of purchasing a vehicle that day, Hector was an amazing help and made the decision of buying there that I vistited Summit Place Kia with no intention of purchasing a vehicle that day, Hector was an amazing help and made the decision of buying there that day an easy one. I was given a great deal even when things didn’t look like they were going to be worked out we managed to get it all sorted out and I drove out with a new Fiesta. More
Customer service experience My experience with tyrese was awsome. He was extremely helpful and kind. He acted like he cared about the things I needed and the things I wanted. We My experience with tyrese was awsome. He was extremely helpful and kind. He acted like he cared about the things I needed and the things I wanted. We were able to find both in a vehicle that was just right for me. However, 2 weeks after I got my car, the engine light had turned on. I called the service department and they seemed less than pleased to try to help me. He told me I better know that I will wait at least 2-3 hours before they’ll look at my car. The customer experience was just overwhelmingly rude. When I was dealing with finance, she wouldn’t listen to what I was able to afford and was pulling out vehicles that was a much higher cost than what I could’ve gotten or been able to afford. I was overwhelmed at how disrespectful it was for not listening to what I needed. Tyrese was great and I had never actually bought a car from a dealership before So he was great in explaining everything and making sure I knew how everything operated before I left. In the end, some of my experiences were great and some not so great. I’ve only had my vehicle now for a little over 2 weeks, The check engine light is on and I’m not sure I would choose summit place kia again. I pray that trading in my family car for a kia was the right thing to do. It’s been 2 weeks and I’m already having issues. More
Good overall experience Felt my salesman was trying to do the best he could for me. So far have enjoyed my forte. Service department was very friendly also. Felt my salesman was trying to do the best he could for me. So far have enjoyed my forte. Service department was very friendly also. More
Great Experience All-Around We visited Kia three times, and we found friendly, low-pressure, professional people. We will recommend Kia to our friends and associates, and I'm sur We visited Kia three times, and we found friendly, low-pressure, professional people. We will recommend Kia to our friends and associates, and I'm sure we'll be back. More