Fox Kia North
Grand Rapids, MI
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long but good service Thank you to Michael Griffen who went from being a salesman to a big brother to my 5 year old, he went above and beyond to make this a wonderful exper Thank you to Michael Griffen who went from being a salesman to a big brother to my 5 year old, he went above and beyond to make this a wonderful experience. He answered every question, was very knowledgeable about the car,showed me how to work the buttons, gave me a heads up abt what the warrenty/extra insurance was prior to the guy coming to me so i could find the right fit. Michael catered to my son bringing him water, putting cartoons on his tablet, giving him his pen and paper to draw,giving him a cupcake, talking to him like a friend, let him sit in cars I wasnt even looking at, and most important never made me feel judged or act burdened by the extra work he had to do.Michael made sure I could transfer items from one car to the other and helped me get the carseat in. Im a single mom in my last year of nursing school for my BSN, my old car was not going to make it now I don't have to pray my car wont break down every morning! Michael treated us with respect, didn't pressure me or make me feel like I had to buy anything and its nice to not feel pushed into doing something,Michael made sure I was doing what i wanted without using scare tactics. Thank you for making this a great experience I would recommend Kia to all my family and friends !! More
Jacob was awesome ! Jacob was great to work with. BUT overall not happy with the outcome. I was looking for third row sitting SUV to fit all my grand child in which did Jacob was great to work with. BUT overall not happy with the outcome. I was looking for third row sitting SUV to fit all my grand child in which didn't have but had minivan and I test drove it which I was still wanting SUV and so I went SUV without third row and 14 days into reach out and said maybe the mini van would be better but quick to say NO you signed on this already .... in which after getting it home to realize the window wipe wash don't work and there is a leak in front tire . now I HAVE MADE MY FIRST PAYMENT ON SOMETHING NOT REALLY HAPPY WITH !! More
Vic took great care of us. Vic and the rest of the team took care of us and stayed late to help us find a car that met our needs. They all went above my expectations to take car Vic and the rest of the team took care of us and stayed late to help us find a car that met our needs. They all went above my expectations to take care of us More
AWESOME Very awesome and welcoming customer service.. They did there jobs well and mad sure I had a good and save vecheal to drive gonna be awesome. Very awesome and welcoming customer service.. They did there jobs well and mad sure I had a good and save vecheal to drive gonna be awesome. More
Brilliant I was helped by Melvin there and he was great. He knew what he was talking about and was able to answer every question that I had. 10/10 would recomme I was helped by Melvin there and he was great. He knew what he was talking about and was able to answer every question that I had. 10/10 would recommend. More
Always expect the unexpected Kenny Davis and Mindy Vace went the extra mile. They kept working for me so I can get the car I wanted (the KIA Soul) . Thank you Kenny Davis and Mindy Vace went the extra mile. They kept working for me so I can get the car I wanted (the KIA Soul) . Thank you More
Great Experience! Victor was very helpful with getting me into a vehicle that fit for me and my needs. The process was very smooth & I got answers for all the informati Victor was very helpful with getting me into a vehicle that fit for me and my needs. The process was very smooth & I got answers for all the information I needed. More
Very blessed Our experience was okay but a very lengthy process but worth it. Thank you to everyone who helped us. From the finance department to the friendly sta Our experience was okay but a very lengthy process but worth it. Thank you to everyone who helped us. From the finance department to the friendly staff throughout. Thank you Kia More
Trade in I traded in my 2017 Forte for a 2019 Forte and Victor helped make that process go very smoothly. I was told my first car would have Apple CarPlay but I traded in my 2017 Forte for a 2019 Forte and Victor helped make that process go very smoothly. I was told my first car would have Apple CarPlay but after 1 year of trying to get it to work, I found out my car didn’t even have it. He was helpful in getting what I wanted at a good price! More
I thought Micheal did a great job. I think everything went smooth and every one was great.I loved Michael.Everyone was very accommodating I'm not judgemental even though my credit was p I think everything went smooth and every one was great.I loved Michael.Everyone was very accommodating I'm not judgemental even though my credit was poor. More