Fox Kia North

Best decision i have ever made! Very courtious and they went above and beyond to help me! Recommend!!!! Frank went to the ends of the earth to track down a fantastic deal on a great Very courtious and they went above and beyond to help me! Recommend!!!! Frank went to the ends of the earth to track down a fantastic deal on a great car! More

Can’t even begin to tell anyone the horrible experience my daughter has and continues to have. Lies, deceit have been prevalent. Her new car is now at a different Kia dealership needing a new transmission my daughter has and continues to have. Lies, deceit have been prevalent. Her new car is now at a different Kia dealership needing a new transmission at 3k mikes. The latest manager says he is going to try and fix all the wrongdoings, stay tuned!! More

We put $1000 down on a car in mid October that they said was being delivered that weekend. When it was not after 2 weeks we went up there because we liked the 2023 Kia Seltos they had listed on their site. was being delivered that weekend. When it was not after 2 weeks we went up there because we liked the 2023 Kia Seltos they had listed on their site. We purchased this vehicle on 10/30/22 for $10,000 more than MSP. We understand the car shortage and still wanted it. We were given 1 key FOB and advised that Kia themselves sends them the second key FOB after sale and they would mail it to us. It is now 2/9/23 and we still have not received our second key. We were calling every day and was told numerous times it was in the mail and then it was they don't send it but Kia sends it and now they no longer return our calls. We filed a report with the BBB which they have not responded too. We will probably end up having to purchase a second key FOB if we want it or take it to small claims. I would change this review if we received our FOB. More

Annika, sales rep and Chris Potter, sales mngr, did not keep their word Re after market items. We live 2.5 hours away. Although in emails they said over and over they would take care of promised items an keep their word Re after market items. We live 2.5 hours away. Although in emails they said over and over they would take care of promised items and send them, finally they simply stopped responding. My feeling is they never intended to. I will never do business with them again!!! I hate being strung along then blown off. More

Our 2018 Kia Soul (belonging to my son) had an unfortunate engine failure due, in no small part, to maintenance lapses on 'our' end. Despite the fact that the entire service industry is under imm unfortunate engine failure due, in no small part, to maintenance lapses on 'our' end. Despite the fact that the entire service industry is under immense pressure in terms of finding and keeping qualified employees to keep up with daily demand, my son's salesman, Lee, was incredibly accessible, went to bat for us, and was able to squeeze us into an impossible schedule and find a solution. Hats off to Fox Kia of Grand Rapids - much appreciated! Joe & Colin E. Ada, MI More

Took the vehicle for all regular maintenance at Kia North. Vehicle not running. Kia North diagnosis is engine failure due to owner missed maintenance. They have the records. No missed maintenance. No North. Vehicle not running. Kia North diagnosis is engine failure due to owner missed maintenance. They have the records. No missed maintenance. No cooperation. Took offer to buy for 2k. Took title for sale. No records of this agreement. Never do business with Kia North. Questionable integrity More

I had a very poor and unprofessional experience at Kia of North Grand Rapids Dealership. Just a little back story, I have been taking my Kia car as well as my Wife’s Kia Sorrento to this dealership for years North Grand Rapids Dealership. Just a little back story, I have been taking my Kia car as well as my Wife’s Kia Sorrento to this dealership for years. The previous owner passed away and the dealership is under new ownership and management. This was my first experience with the new ownership and this complaint is no way a reflection on the previous owners. I scheduled to get my car serviced on 10/29 online to get my check engine light checked as well as a tune-up. Before the appointment, I called several times to get a price on the tune-up, but the advisor never called me back. I had to keep calling to finally talk to someone and still did not get a price on the tune-up, but I was told that they could not do the check engine light for my appointment for some reason, and they talked me into bringing the car in for the tune-up. They told me it would be a couple hours and I decided to wait at the dealership. Once I got there, they acted like I did not have an appointment. After waiting about half hour, I was told that the service for the tune-up would be 5 hours. I could not wait at the dealership for that long and luckily there was a sales rep there that I knew, and he convinced the service department to give me a ride home. After I got home, I did not hear back from the dealership, and it was getting close to there closing time and I decided to call to see if my car was ready. They told me that they did not do any work on the car because the check engine diagnostic told them I needed some other work and did not do anything until they heard from me. Now, no one from the dealership reached out to me at all and I was told from the beginning that they could not do the check engine diagnostics. The service manager kept telling me someone called, and they did not, no call, no text, no email. There was no documentation for anything, I was not told when my car could be fixed, I was not told what anything would cost. I have never dealt with this type of chop shop service at a dealership. I do not live anywhere around this dealership and the reason I drive that far was because of the service from the past. I had to pay $140 for an Engine diagnostic that I was told that I was not going to get and I did not get the Tune-up that I made the appointment for, and they did not give me any documentation on what the diagnostic stated. The receipt only said they cleared the check engine light! They had no idea of when I could get my car fixed and the service advisor had the nerve to ask me if I had another car! I had to come up to the dealership the next day which was a Saturday and pick my car up because I did not have time to get their before they closed on Friday. The manager, who’s name was Will (all they gave me) was the worse help. He was more concerned about keeping my business vs handling this present situation and he would not let me get my car until I paid the $140 and would have to wait until Monday to get my car. I had to suggest to him that I cay pay over the phone. This should be an embarrassment to the Kia name, and I will not be stepping foot back in that dealership ever again. I have set up service at another Kia dealership and I have to start the process all over because I have called Kia of North Grand Rapids several times to get a report on the engine diagnostics and no one will call me back after leaving several messages and calling and never speaking to a live person. I also now have an electrical problem with my car since I have picked it up. This is the first time in my life that I feel I just gave money away to a dealership and have no trust in them working on my cars! More

Bought a new car in july when they were summit place Kia. Filled out the paperwork for my gap insurance refund on the old car and gave them the letter from the old lien holder. Aagi sent them the check on au Filled out the paperwork for my gap insurance refund on the old car and gave them the letter from the old lien holder. Aagi sent them the check on august 20 and I still haven’t received it. I have called multiple times and gone down there with no answers. I talked to mike or mark and they gave me a phone number to management to call but they gave me a inactive phone number now they won’t return my calls and I get the run around. I am not happy with them at this point. The name may have changed but they still have the same people there. Also was told they no longer have the files there. More

AJ did an amazing job with me. He was very helpful he didn’t have to talk me into my vehicle he let me take my time. He also answered all questions he got me in and out within 3hours. I was already Pr ap didn’t have to talk me into my vehicle he let me take my time. He also answered all questions he got me in and out within 3hours. I was already Pr approved thanks an More