Fox Honda

I purchased a used vehicle from this dealershop and was treated like a second class citizen. They don't stand behind the used vehicles that they sell. According to their Service Manager they are not resp treated like a second class citizen. They don't stand behind the used vehicles that they sell. According to their Service Manager they are not responsible for anything but making sure the vehicle passes inspection. What a disappointment. More

First of all during the time I was there I wanted to go home and think about purchasing the vehicle. The salesman used tactics to keep me there like asking for my credit card to bring in to the sales manag home and think about purchasing the vehicle. The salesman used tactics to keep me there like asking for my credit card to bring in to the sales manager with my offer. I now know that there is no reason for them to take a check or credit card from me unless a deal has been made and maybe not even then. I couldn't leave because he had my card and he left it in the office when he came back out. (We, my son and I were sitting in the showroom at a table.) We did come to a deal on the price. We now were sent into the financial managers office to see what kind of financing was available. I was also considering paying cash. Josh had a "great deal" for me but I had to finance to get it. It was for rustproofing, additional 5 year warranty, free inspections, and $5.99 oil changes and it would only cost $8.00 more a month for 60 months. Then throughout the conversation he mentioned it was $8.90 per month. My son caught that and said that's more like $9.00 a month. I called Josh when I got home and told him to cancel the financing and the warranty because the finance rate was too high 3.24% he was obviously not happy. By the way I have excellent credit. I said I see 1.9% in the paper all the time, he says not for a new Cr v. He called me about 10 minutes later and he had gotten me 1.9%. I asked him what the total was for the rustproofing and the extended warranty, he said $600.00. When it was time to sign the contract the next day the charges for the warranty was well over $1000.00 plus $500.00 for the rustproofing. I was livid, refused to sign and refused to pay for the rustproofing that had been done on the car I was buying. I would have walked out but they had my trade-in vehicle. The sales manager George took the warranty off but said I had to pay $500 for the rustproofing, I refused. After a lot of ranting and raving on my part I got the car and didn't pay for the rustproofing. This was the worst car buying experience of my life. Josh out and out lied to me and my son about the warranty. This is a terrible dealership. More

In Spring 2011 I received a modest settlement as a result of a surgical error when delivering my youngest son. My husband and I decided we wanted to purchase a vehicle outright. We intended to purchase from of a surgical error when delivering my youngest son. My husband and I decided we wanted to purchase a vehicle outright. We intended to purchase from a reputable dealer and buy an extended warranty as we transport our most precious cargo...our children...on a daily basis. We picked out a 2006 Saturn Vue with 58K miles on it. When we met with the salesman, the vehicle had an odd rattle to it. He assured us they would fix any issues, do a thorough inspection, and only sell the vehicle if it was 100%. When I picked the vehicle up I was assured it was flawless. After signing the contracts the salesman laughed as he informed me the man who owned the vehicle prior to me had tried to self install a remote starter, had given up, and left it half installed in the vehicle. He said they removed it and I was all set. I voiced concerns for electrical issues and was assured I had a warranty and was good. Right after the 60 day lemon law warranty period passed I began having issues with the vehicle. The dealer's service department was very nonchalant about all of it reminding me I was past the point where they were liable. The extended warranty company did not authorize tows to the dealer citing the distance was too far so I had another local garage fixing the issue. We thought we had the issue resolved in November after being left stranded with my kids on 3 occasions and needing the vehicle to be towed. The last instance caused the vehicle to turn off sending my kids into an intersection without the ability to steer the vehicle. At that juncture I was advised that the vehicle thought it was being stolen and was shutting off as a safety measure. I had the vehicle serviced and the other garage thought they fixed the issue. I had a light on my dash still lit up but attributed this to a door latch that also needed repair. The problems persisted even after the latch got fixed and finally the other garage took the vehicle apart. They discovered I was having issues related to my Body Control Module which is all a direct effect of the remote starter being removed. I spoke with the salesman who clearly recalled telling me about the remote starter and was horrified at my ordeal. He put me in touch with the GM of the dealership but instead of dealing with her I got their PR woman who was concerned about my Facebook postings. I was asked to have the other garage fax them invoices (as I sat for a 5th time with no vehicle-for 9 days in that stretch). The warranty company would not authorize a rental citing a remote starter was not a factory issue. I spoke with numerous garages and was advised by all that my issues would have begin with the wiring being messed with when the remote starter was removed and that they all recommend that their customers not install a remote starter as they open themselves up to the risk of wiring issues once they do. A few days later I got my vehicle back. I was advised it is fixed but once your wiring is compromised you will always see corrosion and have issues down the line. I spoke with the PR woman from the dealer and was advised that they had no obligation to make things right, told me there was never a remote starter and that I could meet with the GM and they would swap me into a comparable vehicle as a good faith gesture. I asked to meet with her and the salesman and was abruptly advised that he was out of the picture and unavailable to me. I met with the dealership on 1/16/12. The GM sat down for under a minute, leaving me with a salesman who had no idea the history of my situation or the issues. He asked me what I was seeking and I told him I would accept a vehicle as old as a 2005 and would even accept an additional 5-8 K in mileage if I liked the vehicle. I told him it had to be automatic and four door as well. He then had me sit another 20 minutes while the GM was in a meeting. After she came out he spoke with her briefly and showed me a car that they had listed for $1,400 less than what I had paid. It had 17K less miles than what I have currently so I was willing to swap into that vehicle even though it cost less than mine. He went and spoke to the GM and then returned telling me I would need to ay a few thousand extra if I truly wanted that vehicle. I told him he was nuts and that I had tried to play nicely. I advised him I had left the attorney out of it til this point but was prepared to file in court if need be. He stood up and said, "Oh, you said attorney? let me get your keys so you can leave." He then went into the GM, spoke with her, and she put on her coat and left. With that the assistant GM came out and told me I was being dramatic. He said he drove my vehicle and saw no issues. I informed him if there was even a 1% chance that the vehicle would break again and send my kids into an intersection, this was unacceptable to me. At this point the assistant GM advised me that one of my options were a 2001 VW Bug (2 door tiny car and I have 2 kids in car seats...not to mention that the car is 5 yrs older than my current one). Another option he listed was a 2001 Grand Marquis...again, way older than my current vehicle. The last option was a 2005 Cobalt. When I drove the vehicle it shook once you hit 45 MPH. The buttons for the cd player had no paint on them. The car had 20K more miles on it than what I currently drive and the car fax states that it has an open recall for a steering failure issue. I refused the vehicle and was told to have a nice life by the dealership. This page is dedicated to the working man/woman...the parents out there doing their best and just trying to have nice things for their kids. Wanting a safe, reliable vehicle is not too much to ask for. I paid over 12K for the vehicle and warranty cash. Part of that price was paying for peace of mind which I have not had since 65 days after purchasing the vehicle. It's time for the little guy to be heard. Join me as I fight the good fight please. And I ask all of you to please spread the word that Fox Honda in Auburn NY does not stand behind USED the vehicles they sell and has a very callous attitude when called on it. If you are going to buy from them, make sure it is a certified pre-owned vehicle and get it inspected by an independent garage prior to purchase. More

lisa i must of drove you crazy i know i still do you are great help i will be gettin the accord from you i want mystic green i will be there as soon as i can thanks for the continued help it means alot hope great help i will be gettin the accord from you i want mystic green i will be there as soon as i can thanks for the continued help it means alot hopefully things will get better soon i am going crazy More

When I initially bought my vehicle from this dealership I was very pleased. The staff seemed very helpful, very courteous and eager to please me the customer. I continued to be pleased until about the fourth was very pleased. The staff seemed very helpful, very courteous and eager to please me the customer. I continued to be pleased until about the fourth time I took my vehicle in for routine maintenance. My vehicle had about 23k miles on it at that time. I was told I needed new tires. I was then recommended to get tires that were roughly 700 dollars and had no warranty. Joann the service representative said they were "just really great tires" and the fact that there was no warranty was not a problem. She was more than willing to sing the praises of these "wonderful tires." I reluctantly agreed to purchasing the tires. Upon being told my vehicle was ready to go I was told that they didn't have time to do an alignment. I would need to schedule that for a later date and come back. This was my first clue that perhaps this business was not as eager to help and please as they had once been. Who gets new tires and doesn't get an alignment? They had time to tell me I needed new tires, time to put them on but no time to align them! I was not happy but figured it was the first time they had done something that I wasn't comfortable with. I then took my vehicle to a location closer to home a few days later and had the alignment done. Since the visit I was told I needed new tires, it has been a series of mishaps and nonsense. I will stick to the tire incident as that is what infuriates me the most. The tires needless to say were bad 20k miles after Fox Honda's service department installed/mounted them. 700 dollars for 20k miles is not a lot of bang for your buck. Too bad I had to hop around like a jackrabbit for them to finally admit their "wonderful tires" were cupping. That was only after I was insistent that something was very wrong. They just kept saying my vehicle needed an alignment and that was the reason for the terrible vibration and suspicious noise. After this I was told that the manufacturer of the tire would only pay 1/2 of the cost of new tires to get the same tires without a warranty to have potentially the same problem in another 20k miles. I'm not sure if there is some Quid pro quo going on or what but I do know that I don't plan on servicing my vehicle at this location ever again and would certainly never purchase another vehicle from them in the future nor would I encourage anyone else to. By the way when I inquired as to why Fox Honda doesn't carry tires with warranties I was told they "don't like them." Wonder why that is! Disgruntled ex Fox Honda customer More