Fox Honda

Fox tries to take you for a fool. I went in to make a deal and showed the dealership my very reasonable offer and asked them not to insult me with a lowball figure. Well I sat there an I went in to make a deal and showed the dealership my very reasonable offer and asked them not to insult me with a lowball figure. Well I sat there and waited quite a while as they played there game of getting the deal of the century ready for me. In the mean time I was trying to figure out what could possibly be taking so long as I know the offer that I put before them was a win for them as I don't like to haggle. After a period of time there messenger (sales person) came back with the results and said to me exactly what I asked them not to do.... yes they just lowballed me big time. At this point my wife got up, left the dealership and went back back to our car, not happy to say the least. I wasn't far behind her. Nearly three hours wasted between picking out the vehicle, test driving, inspecting vehicle and playing the game inside the dealership. Not to mention I just drove that so called short trip that Sharon Fox advertised on her TV commercial to shop. Do you think I was serious about buying? Very true story, the wife and I headed back towards Syracuse and stopped into the Liverpool location Honda dealership, we put the same deal on the table for them and they accepted our offer with no games!! Serious. My advice, save your time and shop elsewhere. More

Sales I went in to buy a car came out feeling like I was being Ripped Off. Sales Manager very cut throat it's obvious there only trying to maximize profit I went in to buy a car came out feeling like I was being Ripped Off. Sales Manager very cut throat it's obvious there only trying to maximize profits. Definately not the dealership it used to be. Only thing positive on my experience is the salesmen who handled me his name was Mike. My recommendation is don't shop here look further or go further to avoid the experience. More

INCOMPETENT MECHANICS. Brought my 07 Aveo here to have my check engine problem diagnosed and fixed. Was told that I had a "ruptured pipe" that was causing the problem, was t Brought my 07 Aveo here to have my check engine problem diagnosed and fixed. Was told that I had a "ruptured pipe" that was causing the problem, was told that this repair wasn't covered by my extended warranty. Paid for the repair without a problem. Less than 24 hours after they gave my car back, the light came back on. Service refused to refund my money for the previous repair because "well the pipe still needed replacing and things happen" yeah...sure..."things happen" when you take my money yet still didn't actually fix the problem I brought my car there for. I let them have it and decided to have the problem further diagnosed by actual mechanics who actually know how to fix cars and actually care about their customers. Hands down sleaziest dealership in Auburn. I recommend stoning yourself in cement before thinking about purchasing a car here, and if you already have, my god, please, don't let them play with it. More

If their lips are moving they're lying I brought in my 1998 CRV for a diagnosis of an apparent and personally unsolvable electrical problem. The end result was that for $110 dollars for th I brought in my 1998 CRV for a diagnosis of an apparent and personally unsolvable electrical problem. The end result was that for $110 dollars for their computer code reader hookup (free at Auto Zone) they were totally unable to diagnose the problem. But they did tell me that according to their "skilled technician" my front brake pads were "steel to steel"; upon my disassembly they were not. They told me I needed a transmission module; I have never had any problems that would relate to the function of this module. They told me I needed a new catalytic converter and new oxygen sensors; what I needed was to have the PCM (power control module) reset by removing a key fuse for 10 seconds and then reinstalling. After I personally did this all the codes related to the catalytic converter disappeared. I have concluded that all the people up front in the service department are clerks with NO knowledge of the product their firm deals in including service. Their technicians are unidirectional and that direction is to increase the magnitude of existing problems. They rely totally on their code readers with no latitude for thought and have no "contact with the customers to ascertain what the customer's experience with the mechanical/electrical problems may be. This is representative of their service which would definitely preclude EVER buying a car there. More

BAD BUSINESS Purchased a 2012 Acura TSX. I was scheduled to pick my car up at 1pm, didn't leave with my car until 3:45pm. No apology from the staff for having to w Purchased a 2012 Acura TSX. I was scheduled to pick my car up at 1pm, didn't leave with my car until 3:45pm. No apology from the staff for having to wait over 2 1/2 hours for my car. They also provided me with books for a 2005 Acura TL which is not the correct year or model for my car. Dealership states it is not their responsibility to make sure accurate books are received when you spend $21,000!!!! Four weeks later and I'am still going back and forth with the dealership. Several weeks later the dealership contacted me stating they forgot to have me sign a paper which delayed me from receiving information from the bank. Worst experience ever purchasing a car take your business elsewhere!!!!!!! More

Ripped Off This is a response to an email from Fox Honda on Congrats owning my 2010 Honda Civic purchased with 8,000 miles............... You're kidding right This is a response to an email from Fox Honda on Congrats owning my 2010 Honda Civic purchased with 8,000 miles............... You're kidding right? I actually removed everything that would indicate I purchased from Fox Honda. After a few months I had a bearing replaced, few months after that I had to get a new battery and now I've gotta come up with money for new tires. I actually needed them before winter, but didn't have the money. I've been telling everyone to go to Romano Toyota or Honda City for a used vehicle. At least they put new wiper blades on, new tires on their used vehicles, give a free detailing coupon and when you pick your vehicle up it is detailed. When my son wanted to purchase a used vehicle we stopped at Fox Honda before all the above starting falling apart and that was a joke. That's when I took everything off my car.......no free advertising from me. Unsatisfied Customer Of course, they never responded to the email. I sent it as a reply and also sent it thru their website. More

Poorly trained staff I own 4 Honda's and an Acura. I travel extensively for work and our company has offices in 5 Eastern states. As a result, I have good experience with I own 4 Honda's and an Acura. I travel extensively for work and our company has offices in 5 Eastern states. As a result, I have good experience with four other Honda dealers and I know the customer experiences that Honda wants their customers to have. Being new to Auburn, NY, I scheduled a waiting appointment to have my SRS (supplemental restrain system) diagnosed after the SRS light came on. I was the first service customer of the day and arrived 20 minutes early. One hour and 20 minutes after my appointment time, the service department still had not pulled my car into to check the problem. When I went to the service department to ask why, another employee had remarked that the only cars in the service department were three used cars that the dealership had sold over the weekend. He reminded the service adviser that the first 3 customers of the day were waiting in the showroom and none of their vehicles were pulled-in yet. When I asked the service manager, he advised that he had to do research on causes for the SRS light to illuminate before he could have a service teach pull my Pilot into the service area and connect it to the diagnostic computer. He also advised me that there is no significance to a "waiting appointment" and I should expect it to be about 1 1/2 hours past my appointment time before they pull my vehicle in. It was obvious that the service manager does not care about the customer and doesn't understand the connection between happy customers and his continued employment. I also found that it must be a dealership problem because I plan to buy a new 2015 Pilot and an Accord this year. (I bought the new Accord last weekend at a different dealer). Although four sales people came into the showroom while I was waiting for service, none asked if they could help me and one of the employees complained for 20 minutes about how busy she was going to be because of the number of cars they sold on Friday and Saturday. She stated that she wished the sales people would have told the customers that it would be several days before they could pickup their new cars, so she would have more time to prepare the paperwork. Meanwhile, I kept noticing the Honda President's Award banners that were hanging in the sales and service departments. The only problem was that Fox Honda received that award only one time and it was 4 years ago. The other dealerships that I use when traveling are all President Award winners and one has won it for 12 consecutive years while the others have all won it for at least 7 consecutive years. If I owned the Honda dealership and we had won that annual award 4 years ago, I would remove the 4-year old signs and I would strive to provide excellent service to win it again. Obviously,that is not the focus at Fox. My service problem was resolved at a different dealer 2 days later.-- in 10 minutes. I took the car to service and went to their customer lounge for a coffee. Before I had the lid on my coffee, the service adviser came in to tell me the computer code that came up on their computer and what it meant. 18 minutes, later, my Honda was fixed and the cost was less than $100. In other words, the other dealer accomplished in 28 minutes what Fox was unable to even diagnose in 1 1/2 hours. It's a no-brainer -- buy your car at a dealership that cares about their customers and that also know how to service your car. first two customers ofthe day More

New 2012 civic making noise ( tire?) took for eval, was told needed alignment, brakes and new tires. Car has 17,000 miles!! Never in accident or abused. Charged $200.00 for alignment. Went elsewhere for ti told needed alignment, brakes and new tires. Car has 17,000 miles!! Never in accident or abused. Charged $200.00 for alignment. Went elsewhere for tires, did not need any brake work . Staff very rude, stated we were at fault for the " damage" .no warranty coverage. Have bought 4 cars at this dealer- never again. They lost a loyal customer. More

My overall experience was very good. There was the typical haggling auto dealers do for each sale, but I expected that; there is no reason to complain about that aspect because every dealer does it an typical haggling auto dealers do for each sale, but I expected that; there is no reason to complain about that aspect because every dealer does it and short of a general business model change (ie. Saturn business model), auto dealers will always do this. I actually used a Fox Toyota sales associate, Jamie Parker, and was very pleased with him. I would recommend Fox advertise the fact that if a buyer has a working relationship with a certain sales associate, regardless of where their primary dealership is, than that sales associate can be used for other Fox dealerships. It could potentially keep possible buyers within the Fox dealership family. My only real ding to my experience was the exterior appearance of the vehicle when I picked it up. The real bumper applique was bubbled and I am now in the process of getting that reapplied correctly. Also, the undercoating, although fully applied (from what I can see getting only my head under the car) was inconsistently applied. Some material was so thick it formed "icicles" on the driver side of the vehicle. I will take these issues up separately from this review. Overall the sales experience was very good and I would recommend Fox Honda. Now just work on the haggling process and your dealer would be an excellent pick. More

Was promised a price online and later confirmed it over phone. Made us come to the dealer which was an hour away. Once there the sales manager gave us a low offer on the trade which we refused. Was told by phone. Made us come to the dealer which was an hour away. Once there the sales manager gave us a low offer on the trade which we refused. Was told by the sales manager that the deal would be honored till end of the month and we were even ready to put down a deposit. Called back two days later before the end of the month to proceed with the deal and the manager now changed his stance. Said he never agreed to the deal and was dilly dallying around it. Wanted more than what we were promised when they knew we were ready to purchase. I would say run away from this dealership or record your conversation with the manager or have an attorney present before he opens his mouth! There are far better...or at least honest dealers in the area! More