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Fox Chrysler Dodge Jeep Ram - New Cars

Grand Rapids, MI

4.4
494 Reviews

3844 Plainfield Ave NE

Grand Rapids, MI

49525

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Showing 494 reviews

April 05, 2013

After a test drive of a 2008 Jeep Grand Cherokee, my daughter expressed interest in purchasing the vehicle. Drove car on Tuesday, made offer, was in the process of working out the financing...and after More

by JH218
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian Flikkema, Duane Klinker
Apr 10, 2013 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

I want to apologize for your daughter's experience here. We strive for A1 service and it appears we fell short this time. I have interviewed all involved and everyone feels terrible about the way that this experience ended. Unfortunatly, we did not have the proper Jeep for her. I wish that we had owned a 2009 that the bank would have looked more favorably on, but the reality is that we didn't have one and she said she could not accept the terms that the bank had allowed us on the Jeep she had selected. I met, and spoke to, your duaghter while she was here, and she is a nice young lady; we really did try hard for her. That much I want you both to know. We are glad she had a good experience at GW, they are a good dealer and their owner and our owner are friends. We also wish her the best of luck with her new Jeep. Again, apologies from Christian, Duane and me on behalf of Van Andel & Flikkema. Sincerely, Chris Brokaw --------------------------------------------------------------------------------

March 22, 2013

As always, you provided great service and great work. As always, you provided great service and great work. Thanks to Ed and Chad in the service department, and Bob, who drove me to and from More

by DPFirlik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob, driver, John Flikkema III, Chad Corson
Apr 10, 2013 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks for the kind words! We appreciate YOU!

February 16, 2013

After owning a previous vehicle that was not user friendly for me, I was so happy to work with Christian to help me find the right Jeep for me! Christian was very courteous and was alot of help for More

by MicheleEidson2384
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Flikkema, John Flikkema III, Chad Corson, Ty Yow
Apr 10, 2013 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks for the awesome review! We appreciate it!

January 08, 2013

After searching on line for a Town and Country van, I was pleasantly surprised by my visit to VanAndel Flikkema. I had been to several other dealers and was greeted by the standard hard sell. When I arrived More

by slondon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Flikkema III
Apr 10, 2013 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thank you Steve!

December 16, 2012

Rick demonstrated outstanding,professional, customer service and integrity. Rick's practice of salesmanship is the main reason we purchased our Jeep with VF. Thank You Rick! More

by tito8888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane Klinker
Dec 17, 2012 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks a million

December 06, 2012

Jeremy Voorhees is extremely professional & paid special attention to my vehicles needs. I appreciate his expert recommendations & it was a pleasure to conduct business here. More

by kdiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 17, 2012 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks!

November 21, 2012

When we arrived at the dealership we were greeted by Bill with a big honest smile. He was helpful and wanted to make sure or needs were met. There was no pressure and he spoke respectfully to my wife(which m More

by ric vanweelden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 21, 2012 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks! I will pass this along to Mr. Beger!

November 19, 2012

Ed was great, very helpful, didn't feel like I was being screwed over. I will always go back there. It's clean n friendly. Free coffee and wifi is also a plus! More

by Mcross04
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 20, 2012 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thank You. Thank You. Thank You.

November 17, 2012

Work performed was done to perfection with a great attitude and atmosphere. I am pleased with the consideration taken in the accuracy of the job completed and attention to maintaining the cleanliness More

by harrisnj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Corson, John Flikkema IV
Nov 17, 2012 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thank you very much!

November 15, 2012

I came in for an oil change, but was informed that a power steering flush was recommended too. No big deal I knew it was due, price was quoted and it would be about 30 minutes. While I was waiting one More

by vue2win99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cherrie, not sure of tech names but they were great too!
Nov 17, 2012 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Many Thanks!

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