Fox Chrysler Dodge Jeep Ram - New Cars
Grand Rapids, MI
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Service not performed I brought my Jeep Grand Cherokee into service for transmission work. It was noted by the service writer/me that I had replaced a pressure switch and n I brought my Jeep Grand Cherokee into service for transmission work. It was noted by the service writer/me that I had replaced a pressure switch and not to remove it as it was functioning properly. The service department ignored the instruction and replaced the part anyway and I was charged for the part/labor. At the same time, I signed to have all fluids changed for the fourwheel drive components. After taking the vehicle home, I put the Jeep on my own lift to replace shocks and discovered none of my drain plugs had been removed. There was mud/dirt packed in the recessed areas where a wrench is inserted to remove these plugs. I returned the vehicle to then have the work done properly. I will never return to this dealership again! More
Smooth & easy purchase! Larry is hands down the best guy in car sales and found me exactly what I was looking for and more. He made the process of buying a new jeep very easy Larry is hands down the best guy in car sales and found me exactly what I was looking for and more. He made the process of buying a new jeep very easy and affordable. He went out of his way to help with anything I needed and I wouldn't go to anyone else in the future besides him! More
New car purchase Ben, was extremely helpful, provided multiple options and choices, great to work with. Sale was quick with all services provided in completing our pu Ben, was extremely helpful, provided multiple options and choices, great to work with. Sale was quick with all services provided in completing our purchase, would highly recommend. More
Going the extra mile My husband told Larry what we were looking for in our car purchase. Not only did Larry find what we wanted, he found it in less than 24 hours, but we My husband told Larry what we were looking for in our car purchase. Not only did Larry find what we wanted, he found it in less than 24 hours, but we were driving it off the lot in less than 48 hours aND he kept the price below or budget numbdr. He went the extra mile plus more to make sure we were satisfied. We will not buy a car from another salesman. More
Happy Driver Mark was not only friendly but also very knowledgeable on all the jeep models and helped me chose which best suited my needs/wants and budget. Great Mark was not only friendly but also very knowledgeable on all the jeep models and helped me chose which best suited my needs/wants and budget. Great service all the way around, will send my friends and family to VF cars from now on! Thanks again for all your help Mark! More
Outstanding Service Department The service department went above and beyond to care for an unexpected issue with my son's vehicle. They went out of their way to make sure the vehic The service department went above and beyond to care for an unexpected issue with my son's vehicle. They went out of their way to make sure the vehicle was safe and running properly. A special thanks to Joseph Confer for making sure our safety was a priority. More
New tires for our Town & Country Great experience purchasing new Michelin tires for our 2014 Town & Country van. Great price and selection or replacement tires for this van. Will have Great experience purchasing new Michelin tires for our 2014 Town & Country van. Great price and selection or replacement tires for this van. Will have all of our service needs taken care here. More
Scam Artists. Con artist financing, cant accept fault as a company for their own errors. Would rather blame the customer and affect their life instead of owning the Con artist financing, cant accept fault as a company for their own errors. Would rather blame the customer and affect their life instead of owning their mistakes. Scammers. they messed up on my financing in paperwork twice already delivering the vehicle to me which by law they are then required to finance me in house under the same terms which they had already changed the terms illegally on the second round of paperwork and financing and are now trying to take me to court and sue me for the cost of the vehicle however I have every documented piece of paper and proof and have full intentions of contesting and counter suing them. More
Professional curtious Fast and dependable service. Can't thank Don enough for always taking care of everything I request before I show up to pick up my next Jeep! Fast and dependable service. Can't thank Don enough for always taking care of everything I request before I show up to pick up my next Jeep! More
Another Great Car Experience As always it was a pleasure dealing with Chris and VAF. Chris always takes the time to explore all purchase/lease options to fit the budget and perso As always it was a pleasure dealing with Chris and VAF. Chris always takes the time to explore all purchase/lease options to fit the budget and personal situations. The cars are always prepped and all features are explained so you drive away feeling comfortable. I always recommend VAF to friends. More