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Fox Chrysler Dodge Jeep Ram - New Cars

Grand Rapids, MI

4.4
494 Reviews

3844 Plainfield Ave NE

Grand Rapids, MI

49525

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Showing 494 reviews

September 29, 2017

Service Department Joseph C in the service department is great at his job. Very polite and professional even suggested a great place to eat while I waited. Car was taken More

by Ptcat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Confer
Oct 02, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Many Thanks!

September 29, 2017

Best dealer around only dealership to didn't try to put me through a million steps to get a new ride now I'm on the road with my new 2015 Ford Escape More

by Robert Zavitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Whitfield
Oct 02, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks a ton!

Mar 07, 2018 -

Robert Zavitz responded

6 months of owning my car and now I have to put in a new transmission. I'm 16000 mile out of a power train warranty. While driving with my family in the vehicle the transmission went out almost causing a head on collision. Not to happy at the moment I bought a $15000 car so I didn't have to deal with this kind of stuff. Sincerely Robert

Mar 07, 2018 -

Robert Zavitz responded

O I understand that just not happy and it's not on you guys

September 27, 2017

Good Service, fast and friendly. Did an oil change, price went up on the synthetic oil but they helped do a brake inspection and tire rotation. Clean place and good service. More

by Jose R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Waber
Oct 02, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks, Jose!

September 26, 2017

Quick and Professional Jonathan was very professional. He stayed late on Saturday to help us find just the right vehicle for us and get the paperwork completed. He called us More

by Robin VanWormer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Whitfield
Oct 02, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thank you, Robin!

September 26, 2017

Do No Stand Behind Their Work Brought vehicle in for repair - after paying 1,345 bill, drove out of dealership and could tell something was not right. Told them it was not fixed - More

by EG
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick Almond
Oct 03, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

We will take this feedback to the proper management at VF. While we are a top rated Service Department in GR, in both personnel and reputation, we know that there is always room for improvement.

September 22, 2017

Speedy fast oil change I came in for an oil change and was in a crunch for time. The service department was able to get my oil change and all the proper checks with in a fas More

by Klau2121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Waber
Sep 23, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thank, you, thank you, thank you!

September 22, 2017

RECALL Joseph took care of the car being serviced for the recall in a quick and timely way. We were very pleased, as we always are with Van Andel Flikkema. More

by Carole
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Confer
Sep 23, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thank you, Carole!

September 19, 2017

Recall and Oil Change I was very pleased by the way I was treated by Joseph Confer when I went in for work done on my Chrysler 300. Sometimes, I am not very comfortable goi More

by Jill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Confer
Sep 21, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks so much, Jill!

September 18, 2017

Oil Change & Brake Work I was very pleased to get an oil change and have some brake work done in less time than anticipated. I appreciated John's clear explanation of the wo More

by RG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Waber
Sep 21, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

VF and Johnny really appreciate this review, and your business!

September 13, 2017

Great folks very helpfu, knowledgeable and patient. I appreciated the extra help to get me the lowest finance rate! Duane was helpful in that regard and Jon was patient with me as I drove many different More

by Jarndt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane Klinker, Jon Whitfield
Sep 21, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks a million!

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