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Fox Chrysler Dodge Jeep Ram - New Cars

Grand Rapids, MI

4.4
494 Reviews

3844 Plainfield Ave NE

Grand Rapids, MI

49525

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Showing 494 reviews

October 25, 2017

Honest and reputable dealership I have been a customer for 40+ years. Purchased and had my vehicles serviced atVanAndel & Flikkema. They have Always been fair and reputable in all More

by RFV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Yow, Joseph Confer
Oct 26, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks!

October 23, 2017

"It's the gamble you take" We bought our Equinox from Van Andel and Flikkema just over a year ago. And in that time, we have put over $3000 worth of repairs into this vehicle. W More

by karma241
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle Schuiteman
Oct 26, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Looks like to tagged an employee that had nothing to do with your sale. This review damages Kyle, while Larry was the salesperson of record on your sale. While we make every effort to make sure we are selling a vehicle that is in good operating condition when it is sold, we certainly cannot see into the future to see when a car will break, especially when the car being sold has 105,000 miles on it. We offer every customer an option to purchase a warranty that will cover such repairs, for exactly this reason. The warranty on the vehicle was through General Motors, and had expired before you bought the vehicle, as was discussed at delivery. We are not opposed to trying to help with reduced repair costs, etc., but not sure exactly what resolution would satisfy you. Please feel free to let me know, as we are sympathetic to the situation. My phone number direct is 616-389-2424.

October 16, 2017

Got me what I wanted Dylan got me into the vehicle I wanted. All it took was one phone call. I went in on a Saturday morning and drove off in my new JEEP by 12 noon. Thank More

by Rilla22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Brokaw, Dylan Hall
Oct 16, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks a million!

October 16, 2017

Joe the service adviser was great! Got me in and out faster From the phone call to the first step in the service area I felt welcome was greeted with kindness. In and out sooner than expected. They even had the More

by Bengeamatic 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Confer
Oct 16, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thank You, Thank You, Thank you!

October 11, 2017

Good service. Ben did his job well. Had the answers I needed and gave excellent customer service. As it should be. So I bought a vehicle from here. In fact, I More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Erhardt
Oct 16, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks Chris!

October 10, 2017

Sales and Service Bought my Jeep Grand Cherokee brand new in 2011. Had a great buying experience. I also take my vehicle there for regular maintenance. The service More

by AaronK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Flikkema, Joseph Confer
Oct 16, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks you Aaron!

October 09, 2017

huy pham, jeep compass benjamin Erhardt are a good listening and understanding for what i have been thuogh ! thank you ben for be so helpfull, this winter I be feel safe ! More

by huyquyen1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Erhardt
Oct 16, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Many Thanks!

October 03, 2017

They Consistently Deliver My regular contact is Joseph who always greets me with a friendly hello and a handshake. He always takes time to mix a little conversation about the p More

by Patriotblue1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Confer
Oct 16, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks Patriot Blue!

October 02, 2017

Jeep Renegade Just purchased a 2017 Jeep Renegade from Van Andel Flikkema. My salesperson was Don Hauck who I have bought my Jeeps from since 2002. Don is professi More

by Joann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Hauck, Duane Klinker
Oct 02, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks a million!

September 30, 2017

Great service. Great experience. My vehicle was towed into VanAndel and Flickema due to a transmission failure. My service advisor Joseph was very prompt in contacting me and keeping More

by Ken Duzan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Confer
Oct 02, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks a million, Ken!

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