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Fox Chrysler Dodge Jeep Ram - New Cars

Grand Rapids, MI

4.4
494 Reviews

3844 Plainfield Ave NE

Grand Rapids, MI

49525

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Showing 494 reviews

November 06, 2017

Transmission Replacement - 2014 Chrysler T&C Had to replace the transmission as a result of a previous collision and oversight by a different shop. The service manager was extremely helpful and u More

by SoupFam6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Confer
Nov 08, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks!

November 04, 2017

Great Service Mark Schatz is a GREAT salesman. This is our third vehicle we have purchased from him. He is honest and not at pushy to sell you a vehicle. I would More

by Marianne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Schatz
Nov 08, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

VF says thanks and Mark does too!

November 03, 2017

A joke They don't like repairing but they still want your money! They did an inspection, Tuffy did the same inspection for free, they charged me $122.00 More

by Chris9965
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Confer
Nov 07, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks for your feedback. Respectfully, we do not perform any charged services without prior authorization. There is an advantage to having these inspections performed by Factory Trained and Certified Technicians, but we do have to pay them to do the work.

November 03, 2017

Joe Confer In Service I brought my 2016 jeep in for an oil change and it was fantastic. The service was completed sooner than expected and Joe also gave it a nice wash. More

by Proudfit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Confer
Nov 08, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks for the kind review!

November 02, 2017

Service manger very helpful I just purchased new tires from this dealership. I ran over a bolt in the road and ruined the tire. Joseph the service manger could have patched the t More

by Happy trails
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Confer
Nov 08, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thank you!

November 01, 2017

Navagtion problem On Sept 12 I wrote a review which was not favorable towards dealership. They responded and we worked out the problem I believe. I now can say they lis More

by Ed
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Flikkema III, John Flikkema IV, Rick Almond
Nov 08, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks for the reconsideration!

November 01, 2017

Very pleasant customer service. Very efficient. Comfortable Very pleasant service experience, Joseph was very welcoming. They were efficient. The waiting room was very inviting. I would return for my next servi More

by Jeepgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Confer
Nov 08, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks Jeep Girl! :-)

October 31, 2017

differional needed seals front rear work was done in a timely manner and was done right i would recommend it to anybody greatjob when i need any thing else i know ill return.. More

by carguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Confer
Nov 08, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks!

October 26, 2017

Joseph Confer is the reason I would come back to this dealership. He did a really good job and expectation setting and getting me out the door when he said he More

by N8Farm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Confer
Oct 30, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks, and Joe says thanks too!

October 25, 2017

A new light bulb in 2 weeks? My regular service guy is Joe and he wasn't in when I arrived for service. Told another service rep I needed a new passenger side running light replac More

by Patriotblue1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Confer
Oct 26, 2017 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks a million!

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