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Fox Chrysler Dodge Jeep Ram - New Cars

Grand Rapids, MI

4.5
494 Reviews

3844 Plainfield Ave NE

Grand Rapids, MI

49525

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Showing 494 reviews

December 19, 2022

Stephanie is excellent. She is efficient, thorough and friendly at the same time. I had a bad experience at Dodge Jeep on 14 mile. Glad I came here as now I have a new home. More

by RMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie, Rick Almond
Dec 20, 2022 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, John Phillips, jphillips@foxmotors.com

Dec 20, 2022 -

RMS responded

You have a client for life

November 23, 2022

Excellent dealership experience all around. Very attentive oil change attendants. Took time to go over everything.. More

by sparksmaryjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdullahi Mugaza
Nov 28, 2022 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, John Phillips, jphillips@foxmotors.com

Nov 28, 2022 -

sparksmaryjo responded

Abdullahi Mugaza 10stars plus oil change service!!!

Nov 28, 2022 -

sparksmaryjo responded

Superior dealership.

October 30, 2022

I was extremely comfortable waiting for an oil change and was informed on the progress. Excellent service and very friendly staff. More

by Micheleterpstra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Terpstra
Nov 01, 2022 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks for the kudos, Michele! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, John Phillips, jphillips@foxmotors.com

June 22, 2022

From the second I walked into this dealership I was greeted with welcoming smiles and employees that just seemed genuine, happy, and eager to help me out and be there. I wasn’t planning on leaving that More

by Lynsey Pelak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Dave, Sarah Bowler, Travis Watson
Jun 23, 2022 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Lynsey, your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming to see us. We hope that we can have the opportunity to work with you again soon. Best, John Phillips, jphillips@foxmotors.com

June 20, 2022

We had a great experience buying our new Jeep. Nathan was friendly and helpful. There was no high pressure feeling at all. Great facilities and customer service. More

by Erin Coon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Schuiteman
Jun 21, 2022 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks for your outstanding review, Erin! I'm very happy to hear that Nathan was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, John Phillips, jphillips@foxmotors.com

June 14, 2022

I had a great and friendly experience with the service advisor Ryan and staff. Very nice show room and enjoyed the coffee! More

by micheleterpstra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Terpstra
Jun 14, 2022 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thank you so much for the nice review, Michele! We really appreciate this feedback and I'll be certain to share your compliments with Ryan and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, John Phillips, jphillips@foxmotors.com

May 13, 2022

Fast and complete service, but MOST IMPORTANT was the cordial nature of everyone from the receptionist to the individual handling my service. The waiting room was outstanding and the free beverage/snack More

by mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett, Markosky
May 17, 2022 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

We appreciate your marvelous feedback, Mike. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, John Phillips, jphillips@foxmotors.com

April 16, 2022

Great people, fast and effective service. Easy location, beautiful facility including waiting area. Would definitely go back. More

by ronvtt37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Corson, Marie Gibson
Apr 18, 2022 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, John Phillips, jphillips@foxmotors.com

Apr 19, 2022 -

ronvtt37 responded

You are welcomed.

April 08, 2022

5 star all the way, one of the best cdrj dealers I’ve ever been too. Thanks again. More

by bsslag710
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marie Gibson
Apr 11, 2022 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Best, John Phillips, jphillips@foxmotors.com

September 21, 2021

Breylen extremely knowledgeable & attentive. He listened to what we were looking for & took time to answer all of our questions. Everyone we met truly made us feel like family, they are very trustworthy and More

by CR
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Breylen Suttles-Barnwell, Sarah Clift, Chris Brokaw
Sep 21, 2021 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Breylen went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Best, John Phillips, jphillips@foxmotors.com

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