Back

Fox Chrysler Dodge Jeep Ram - New Cars

Grand Rapids, MI

4.5
494 Reviews

3844 Plainfield Ave NE

Grand Rapids, MI

49525

Directions

By Type

Showing 494 reviews

May 01, 2024

Buying my new car here was the best car buying experience I ever had. My salesperson, Dylan, was so knowledgeable about the Jeep brand, actually listened to exactly what I wanted in a car, was super patient More

by JeepLovingJulie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob, Sarah, Dylan Hall
May 02, 2024 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Congratulations on your new vehicle, Julie. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Dylan, Rob, and Sarah was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, John Phillips, jphillips@foxmotors.com

October 22, 2023

Breylen Suttles-Barnwell Treated Me Very Kindly. He Took His Time With Me. He Made Sure He Understood Exactly What I Was Looking For. Then He Diligently Searched Numerous Sites On His Computer, Whil More

by Classy Lady
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Breylen Suttles-Barnwell, Sarah Bowler
Oct 24, 2023 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Congratulations on your purchase! Thank you for taking the time to write about your experience. It's great to know Breylen and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Best, John Phillips, jphillips@foxmotors.com

August 10, 2023

Cory and the staff were excellent. They were busy, however the wait for first come first served oil changes was very reasonable. Efficient and quick. Love that they wash the vehicle More

by luckeyj258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Aug 10, 2023 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Chrysler Dodge Jeep RAM, we value our customers and we look forward to seeing you on your next visit. Best, John Phillips, jphillips@foxmotors.com

Aug 10, 2023 -

luckeyj258 responded

Cheers to you and your staff

July 14, 2023

Made and offer on a 2021 Ram truck. I was told that they couldn't budge on price because they were already under water on it. Within hours on the same day I got an automatic message fro More

by tklarne
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Moose
Jul 18, 2023 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Best, John Phillips, jphillips@foxmotors.com

Jul 18, 2023 -

tklarne responded

I did have the GM contact me after posting this review. Although I may not believe that he is the only that knows about price reductions on vehicles at the dealership, I understand. I think the dealership wants to make as much as possible off of the sale of a vehicle. As much as the customer wants to save as much, but I don't know how many dealers have told me over the years that they can't move on price and call me the next day asking if I still want the vehicle for that price. It's ok to say no, just don't say no, we can't go down in price, and the same day reduce the price on your website. That makes the customer mad, may never come back, and may even leave a bad review that lots of people may read.

July 05, 2023

DO NOT SERVICE YOUR CAR HERE! ! They don’t care about you as a consumer or a repeat customer. They have had our vehicle 8 days after dropping it off and have not looked at the car More

by Pattysdaybaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Flikkema III, Chad Corson, John Flikkema IV, Ty Yow, Rick Almond, Joseph Confer, Jake Waber, Sarah Bowler, Marie Gibson
Jul 07, 2023 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Best, John Phillips, jphillips@foxmotors.com

April 14, 2023

Stephanie went over and beyond to make sure the dealership was ready for us to come in and get the update completed. She took the time to understand our concerns and that fact we knew what we neede More

by inspector-steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Posey
Apr 14, 2023 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, John Phillips, jphillips@foxmotors.com

April 07, 2023

Courteous and caring staff. Attention to customers issues with vehicle. Good resolution of problem. Feel confident in the service department. More

by Susan M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Flikkema, Marie Gibson
Apr 10, 2023 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, John Phillips, jphillips@foxmotors.com

February 07, 2023

Travis Foor was my product specialist. He was very informative, professional, helpful, knowledgeable, kind and patient. He helped me get exactly what I wanted and very quickly. It was a gr More

by Becky Danhof
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Foor
Feb 08, 2023 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Becky, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Travis's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Best, John Phillips, jphillips@foxmotors.com

December 28, 2022

Brendan and James treated us with kindness and respect. We felt welcome from the moment we arrived. Our purchase experience was wonderful. More

by richard.nesmith1952
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan, James
Dec 29, 2022 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, John Phillips, jphillips@foxmotors.com

December 22, 2022

I went in for an oil change. I was greeted when I got out of my truck by Ahmed. He asked what I was there for (just an oil change) and said I could wait inside and not have to wa More

by rstrotter5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmed
Dec 23, 2022 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, John Phillips, jphillips@foxmotors.com

1
...