Fox Chrysler Dodge Jeep Ram - New Cars
Grand Rapids, MI
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Buying my new car here was the best car buying experience I ever had. My salesperson, Dylan, was so knowledgeable about the Jeep brand, actually listened to exactly what I wanted in a car, was super patient I ever had. My salesperson, Dylan, was so knowledgeable about the Jeep brand, actually listened to exactly what I wanted in a car, was super patient and helpful with all my questions, was very transparent throughout the process, and followed up to see how things were going after the purchase. He even went above and beyond scheduling an in person meeting with me a week after the purchase to answer more questions I had. Rob and Sara on the finance side were exceptional, too. The facility is immaculate and the waiting area has exceptional amenities. Overall everyone was knowledgeable, friendly, and very committed to making sure I got what I want, my questions were answered, and that I was super happy with my purchase and the total experience. I LOVE my new Jeep Grand Cherokee, will only go to this dealership from now on, and will be recommending this dealership to everyone I know. More
Breylen Suttles-Barnwell Treated Me Very Kindly. He Took His Time With Me. He Made Sure He Understood Exactly What I Was Looking For. Then He Diligently Searched Numerous Sites On His Computer, Whil He Took His Time With Me. He Made Sure He Understood Exactly What I Was Looking For. Then He Diligently Searched Numerous Sites On His Computer, While Keeping Me Involved And Explaining What He Was Doing Throughout The Whole Process. He Was Very Patient And Courtesy. He Made Me Feel Very At Ease And Comfortable. I Felt He Looked Until He Found Something He Himself Would Buy. I Felt The Tone In His Voice And His Nurturing Spirit Was Right On Point. ( He Even Went And Grabbed A Oatmeal Cookie For Me Without Me Even Having To Ask Him). He’s So Sweet And Pays Attention. I Could Go On And On About The Great Excellent Service He Showed Me. Just An Overall Great Dude. More
Cory and the staff were excellent. They were busy, however the wait for first come first served oil changes was very reasonable. Efficient and quick. Love that they wash the vehicle They were busy, however the wait for first come first served oil changes was very reasonable. Efficient and quick. Love that they wash the vehicle after service. More
Made and offer on a 2021 Ram truck. I was told that they couldn't budge on price because they were already under water on it. Within hours on the same day I got an automatic message fro I was told that they couldn't budge on price because they were already under water on it. Within hours on the same day I got an automatic message from their website saying the price on the truck was reduced by $1000. Really! you just told me you could budge on the price. And they wonder why car dealers have bad reputations. Not sure why anyone would ever go there again to buy a car when they are being lied to. More
DO NOT SERVICE YOUR CAR HERE! ! They don’t care about you as a consumer or a repeat customer. They have had our vehicle 8 days after dropping it off and have not looked at the car ! They don’t care about you as a consumer or a repeat customer. They have had our vehicle 8 days after dropping it off and have not looked at the car yet. We had an appointment and it took 6 weeks to get the appointment. We call everyday and they literally do not care just keep saying they are busy. They don’t have loaners and we bought the warranty which comes with a rental coverage but you can’t get a rental till they look at the car..when I tell you they are the worst..please believe it. You will be mad I promise you that More
Stephanie went over and beyond to make sure the dealership was ready for us to come in and get the update completed. She took the time to understand our concerns and that fact we knew what we neede dealership was ready for us to come in and get the update completed. She took the time to understand our concerns and that fact we knew what we needed, and acted appropriately. More
Courteous and caring staff. Attention to customers issues with vehicle. Good resolution of problem. Feel confident in the service department. Attention to customers issues with vehicle. Good resolution of problem. Feel confident in the service department. More
Travis Foor was my product specialist. He was very informative, professional, helpful, knowledgeable, kind and patient. He helped me get exactly what I wanted and very quickly. It was a gr He was very informative, professional, helpful, knowledgeable, kind and patient. He helped me get exactly what I wanted and very quickly. It was a great overall experience that will bring me back again for my next vehicle. More
Brendan and James treated us with kindness and respect. We felt welcome from the moment we arrived. Our purchase experience was wonderful. We felt welcome from the moment we arrived. Our purchase experience was wonderful. More
I went in for an oil change. I was greeted when I got out of my truck by Ahmed. He asked what I was there for (just an oil change) and said I could wait inside and not have to wa I was greeted when I got out of my truck by Ahmed. He asked what I was there for (just an oil change) and said I could wait inside and not have to wait in the truck. He came and called me by name when it was finished and went over the diagnostics sheet with me and explained it all. More