Fox Chevrolet
Rochester Hills, MI
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Service My Service Advisor, Jason has been taking care of my vehicle for 8 years. His dedication to customer service has caused me to recommend others to the My Service Advisor, Jason has been taking care of my vehicle for 8 years. His dedication to customer service has caused me to recommend others to the dealership for service work. More
purchase lease vehicle great experiemce great and quick experience will definitely be back nick found exactly what we were looking for easy and quick sale completion at the dealership t great and quick experience will definitely be back nick found exactly what we were looking for easy and quick sale completion at the dealership thanks More
Overall mediocre I took my car in for 2 insurance claims to fix body work. When I dropped off my car and asked for an estimated day it would be finished, I was told "C I took my car in for 2 insurance claims to fix body work. When I dropped off my car and asked for an estimated day it would be finished, I was told "Could be tomorrow, could be next month." In my opinion, that's an unacceptable answer, but I had used this body shop before with no issues so I continued with my repairs. When I picked up my car (it took a week, so I'm happy with the timing at least) it was poorly detailed - a layer of dust on all seats, and interior was spot-wiped (my entertainment screen and my dashboard gauges). However, I was willing to look past this as I didn't pay them for their detailing but for their body work. I inspected the exterior before leaving and it looked good. However, I vacuumed my car that weekend (since the shop couldn't be bothered to remove the dust they caused) and noticed the inside handle on the side they had worked on was not flush with the rest of the interior, as compared to the side that didn't need work. I had to return the next business day for my door to be put on properly. I took my car to a Chevy-associated body shop because I figured they would know my Chevy best, but they didn't even reinstall the door correctly. Overall, extremely mediocre service. I'm giving 2 stars because at least the exterior body work was done well, but their customer service and post-work detailing leaves much to be desired. More
Excellent Second time leasing a vehicle for this dealership. Very happy with service, knowledge, and of course free oil change. Highly recommendable, and we wil Second time leasing a vehicle for this dealership. Very happy with service, knowledge, and of course free oil change. Highly recommendable, and we will be returning. More
Experience with Fox Chevy I have been with Fox Chevrolet for over 20 years. When I look at another dealership or manufacture, and then use the service department, I am usually I have been with Fox Chevrolet for over 20 years. When I look at another dealership or manufacture, and then use the service department, I am usually disappointed, when compared with Fox Chevrolet. More
Traverse purchase I have bought 3 consecutive vehicles from this dealership because both sales & service departments have great people who I find to be honest and helpf I have bought 3 consecutive vehicles from this dealership because both sales & service departments have great people who I find to be honest and helpful. More
Service like no other!!! Wonderful customer service! The staff were so patient and polite in taking care of my vehicle in a thorough and timely manner, and even ran it through Wonderful customer service! The staff were so patient and polite in taking care of my vehicle in a thorough and timely manner, and even ran it through the car wash which I totally apppreciated More
Very helpful! Purchasing a car from another state adds a few details to the sale. Wally and the finance team at Fox we’re great in getting everything ready and mak Purchasing a car from another state adds a few details to the sale. Wally and the finance team at Fox we’re great in getting everything ready and making the paperwork seamless. After driving three hours to pick up the car, the last thing I wanted to do was spend a long time signing papers. They had me headed home in my new car quickly. Thanks again Wally! More
My Suburban I very much enjoyed my experience, it was done quickly and efficiently. The staff was great. I look forward to go there for my next car. Thanks, Nic I very much enjoyed my experience, it was done quickly and efficiently. The staff was great. I look forward to go there for my next car. Thanks, Nick More
Great service! I needed an oil change and while I was doing some running around I stopped to make an appointment. The service writer was very friendly and asked if I I needed an oil change and while I was doing some running around I stopped to make an appointment. The service writer was very friendly and asked if I had time to do it now. I didn’t expect it, since they are usually very busy, but he was more than happy to work me into the schedule and save me a trip back at a later date. It was done quickly and the service writer went over my paperwork when I was finished to let me know that everything on my vehicle was up to date, no additional service was needed and offered to have me stop back before I go home to Florida in 5 months to check my vehicle out before I go. Great personalized service from the service writer and dealership. More