Fox Ann Arbor Nissan

E.T. was extremely helpful when I went in. I had a few questions about a minivan and he actually showed me one with better mileage than I expected. Thank you for your help. I didn't feel pressured, just g questions about a minivan and he actually showed me one with better mileage than I expected. Thank you for your help. I didn't feel pressured, just great customer service. More

We don’t know much about the dealership but we can say that we had an excellent salesman. Emmon Thomas was very friendly, honest, and took time to listen to our concerns about buying a used vehicle. He we that we had an excellent salesman. Emmon Thomas was very friendly, honest, and took time to listen to our concerns about buying a used vehicle. He went over and above to make sure we were comfortable with our purchase and answered all our questions, including mechanical concerns honestly. Bill and Rita More

It seem this dealership does not have anyone answering their phones! Their service is ambiguous, I have been trying to find out why I need maintenance to my car & how much they charge for oil change to no their phones! Their service is ambiguous, I have been trying to find out why I need maintenance to my car & how much they charge for oil change to no avail! In my 60 yrs of driving I have not experienced such poor communication. More

This dealership is what gives used car salesmen the bad reputation they have. They took photos of a car I was interested in to show me but when I asked to hear it run they refused. Even the manager refused reputation they have. They took photos of a car I was interested in to show me but when I asked to hear it run they refused. Even the manager refused to let me hear it run. More

This review pertains to service dept. We are fed up and will go elsewhere from now on. A simple oil change takes an hour and a half. It was recommended my truck with under 30,000 needed brake fluid flush,b will go elsewhere from now on. A simple oil change takes an hour and a half. It was recommended my truck with under 30,000 needed brake fluid flush,brake pads and rotors replaced to the estimate of 723.00. None of it necessary!! My husband put on new pads bc there was wear ..that was it. More

Inquired about a car on 12/28. Set up an appointment on 12/30 to have a car inspected prior to purchasing. Sales person with intitials A.S. promises to deliver to shop for an inspection. Admits to failing 12/30 to have a car inspected prior to purchasing. Sales person with intitials A.S. promises to deliver to shop for an inspection. Admits to failing to follow through and promises that it will get there eventually and just ghosts me. I was intentionally ignored. No return phone calls, or emails. Car is now gone. Extremely disappointing, it's no wonder their reviews have been going down. Good luck to anybody who tries to get assistance from their sales team. More

Terrible. Went to look and knew exactly what we wanted. Browsing outside- no help. Inside- no help. Sales people not wearing masks, playing on their phones and not even a hello. We would’ve likely bough Browsing outside- no help. Inside- no help. Sales people not wearing masks, playing on their phones and not even a hello. We would’ve likely bought a 2020 or 2021 but the service was terrible. The person to help us barely knew anything and took forever. He was the only one willing to help! Everyone else was too busy on their phone (massless) to even look our way. Will never come back to this terrible dealership. The financing we were looking for wasn’t even written up. They showed 4-6k down when we specifically asked for 6-12 or even 14 down. We could’ve bought a 2020 SV model with cash but the price was only $3K cheaper than the brand new 2021. That’s ridiculous, we left and would rather pay more elsewhere than wait around for no one to help. Just simply do not waste your time here. More

Service took 3 hours for oil change and tire rotation. Did not explain findings related to things needing attention. Did not feel like they knew what they were talking about. No one at at service desk, th Did not explain findings related to things needing attention. Did not feel like they knew what they were talking about. No one at at service desk, the entire felt cold, impersonal, And abandoned. Will not be going back. Service has gone from good to horrible over the last 2 years. More