Fox Acura of El Paso

I put excellent because with Marcella Campos and people I had deal with have been nice and helpful but not happy with whoever did the oil change on my car due to when I left the place and I turn on the air c had deal with have been nice and helpful but not happy with whoever did the oil change on my car due to when I left the place and I turn on the air conditioner the inside of my car smell a lot of oil so I taught maybe cuz some oil fell. When I got home at night I open the hood and saw the oil cap next to were you open the hood they didn’t put it on so oil was spilling out. I took picture of where I found the cap and of the spill. More

Great service. I didn’t have a service appointment and still help me on the moment ! Great attitude! Thanks I didn’t have a service appointment and still help me on the moment ! Great attitude! Thanks More

Julian was extremely friendly and knowledgeable. The wait was not long. The waiting area was clean and comfortable. The wait was not long. The waiting area was clean and comfortable. More

Great people, great service, and great cars! Always a good experience at fox Acura. The new facility is super nice! Always a good experience at fox Acura. The new facility is super nice! More

Very informative and courteous. Attendant went out of his way to address other concerns and dispell others. Attendant went out of his way to address other concerns and dispell others. More

Muy amables los vendedores, en especial Isaac, el es quien nos ayudo en encontrarle carro a mi hija quien nos ayudo en encontrarle carro a mi hija More

Great customer services, kept me updated on my cars progress and diagnostics. Tech did a great job, car has never run so good. progress and diagnostics. Tech did a great job, car has never run so good. More

Fox Acura did a good job on my vehicle but the price for an oil change is a bit pricey. I’m an elderly person and live on a fixed income and can’t afford it. an oil change is a bit pricey. I’m an elderly person and live on a fixed income and can’t afford it. More

The salesman was very helpful and respectful. He took his time to make sure all my questions were answered. He took his time to make sure all my questions were answered. More

Beware of the used car sales manager at Fox Acura, James Woodhouse. I found him to be dishonorable and lacking integrity. His word means nothing and his actions speak volumes. I bought a used vehicle at Ho Woodhouse. I found him to be dishonorable and lacking integrity. His word means nothing and his actions speak volumes. I bought a used vehicle at Hoy Fox Acura January. During our negotiations he assured me that he would never sell me a vehicle that wasn't in proper working order and/ or dangerous to drive. Unfortunately after 2 hours of back and forth assurance that this vehicle would be safe and that his team would do a 40 point inspection to insure that fact, my worst fears came true. While I was driving home with the vehicle I purchased at Fox Acura at 8pm something felt wrong. I went back to the dealership less than 24 hours later and asked him to drive the vehicle. I reiterated that he gave me assurance that if anything was wrong with the vehicle, his team would fix it. Unfortunately, his service team said nothing was wrong with the vehicle. The service manager stood firm even though when Mr. Woodhouse and I went for a test drive, he is the one who noticed the issues. Given the reputation of Fox Acura, I was frankly shocked when Mr Woodhouse went back on his word. He claimed he is not an expert and if his techs don't detect anything wrong with it, then there's nothing wrong with it. To me this spoke more about the service tech team at Fox Acura then anything wrong with the vehicle. I took it to Casa Kia and they immediately told me I had a bad transmission and catalytic converter. After 2 months and 3000 dls later, it is now working. At the end of the day, I would caution everyone to not make the same mistake I made by assuming the name "Fox" Acura means something on the dealership sign. I know the family has worked hard for their reputation...unfortunately there are sales managers employed at this organization that aim to denigrate value of the Fox brand. My hope is that the new leadership will take note and prevent this injustice from happening to another trusting El Pasoan. I finish with an example of the type of treatment at Fox. El Paso: While I was there at the dealership I told Mr. Townhouse that I didn't expect this kind of experience at a Fox Acura dealership. Mr James Woodhouse, the used car sales manager, said to me " let's be frank the only reason you're here is because you saw a cheap car" not because of Fox Acura name. This man had the audacity to insult me and insult the reputation of Fox Auto Group at best. At worst, he was insulting me with a racist remark about whether I could afford an Acura. Branding everything. #foxmotergroupsellsjunkcars #foxsellsjunkcars #bewarefoxmotergroup More