Fowler Toyota of Norman

My wife needed a new automobile. I was in the market for a one to three year old sedan. I had been to two dealerships and felt like I was being taken advantage of from the sales manager manipulating the num a one to three year old sedan. I had been to two dealerships and felt like I was being taken advantage of from the sales manager manipulating the numbers to get me into finance to another dealership not showing me the Carfax on a Lincoln that had been wrecked three times until I was in finance. I was fed up with the tactics so many bad dealerships use to sell an automobile. I was looking for a dealer that did business the old fashion way...where your word is your bond. I found it at Fowler Toyota. I called and spoke with Ruby Dailey in the internet sales department. I told her what I had been through and that I didn't want that experience again. I specifically wanted to look at a 2010 Camry with 37,000 miles that they had in inventory. After speaking with her for several minutes, I agreed to come in. Unlike the other dealership, the person I spoke with on the phone came to meet me when I arrived. Ruby then introduced me to Jeremy Hale, whom she had briefed about my needs. Jeremy took me right to the car I wanted to see and told me everything about it. I knew I was in the right place. He didn't stand there and let me look at it and say. "Well, do you want to buy it?" He educated me on the car completely and then we drove it. I had a 1996 Camry that I put over 300,000 miles on it when we got rid of it and it was still going strong in 2005. I was sold almost immediately on this car. Jeremy then told me about the rebates and discounts on a new Camry and suggested that I look at one before making a final decision. He said the payment could be similar with adding twelve months to the note. I worked my way through graduate school selling cars at an excellent dealership, so I know that he could potentially make much more selling me a used car than a new car. I knew that he had integrity and now he had excellent credibility with me. He let me select the new Camry I wanted to look at and then he explained all the differences that three years had brought to the new model. I knew my wife would love this new Camry as I had already made up my mind. Driving the Camry was amazing. It has a very European feel to it. When we returned from the test drive I told Jeremy to write it up. The whole sales process was very professional; something sorely lacking at the previous two dealerships I had been in. Scott Tang handled the financing and also got me a much lower rate than the bandits at the other two dealerships. From start to finish, the whole process took less than three hours. I also met Jeff Spears, the GM, and had a very pleasant visit with him. Every person I interacted with at Fowler Toyota was friendly and professional. They were all concerned that I was taken care of in every way. All of the above was enough for me to give Fowler and Jeremy a shot at selling me a car in the next six months to a year, but the story doesn't end there. Three days after I drove the Camry off the lot, I received a call from Scott Tang, the finance man who took care of me. Scott told me I needed to drop by the dealership and sign new paperwork on the loan. I couldn't imagine why and asked. He said that he had worked on the deal the last couple of days and had be able to get the bank to lower the APR by 4.4%. This lowered my payment by over $50.00 a month. This deal was done and their profit made. They did this strictly to help me out and lower my payment. On Saturday, when I asked the finance manager and the general manager what kind of dealership would do this after the deal was done and profit made, they both said the same thing; the kind of dealership that wants customers for life. I have not stopped bragging about my experience at Fowler Toyota. When I was asked this morning how my weekend was, I told the person about Fowler. I forgot that Friday night, I had attended the Jerry Jeff Walker concert. I have seen Jerry Jeff numerous times and never miss a concert. That should tell you where I rank my experience with Fowler. More

I found Fowler Toyota via USAA. USAA recommends this dealership and recognizes it as a platnium dealership. I read a ton of good reviews about the dealership so I decided to go. Once I arrived Bryan int dealership and recognizes it as a platnium dealership. I read a ton of good reviews about the dealership so I decided to go. Once I arrived Bryan intorduced himself and let me breathe, unlike most car salesmen. Once I had a question or comment he was there to answer my questions. I bought two vehicles from here and loved the services. More

I purchased a vehicle there in 2011. Jay, the sales manager disregarded my no haggle USAA price. CHECK THE CARFAX THEY GIVE YOU! ASK FOR A CURRENT ONE! The one they gave me showed a clean report. Afte manager disregarded my no haggle USAA price. CHECK THE CARFAX THEY GIVE YOU! ASK FOR A CURRENT ONE! The one they gave me showed a clean report. After I owned the vehicle I did another one only to find that the tires had been replaced, and some other stuff that wasn't on the "CLEAN" Carfax they showed me. I purchased the car and was told afterwards I needed to grade them all FIVES otherwise they would get fired. So I didn't fill one out at all. SOMETHING I HAVE LEARNED LATER: Toyota will not fire an employee for not getting a FIVE-but what they WILL do is pay HUGE incentives to a dealer that gets all fives on their surveys-we are talking 100 thousand dollars or more for excellent surveys and meeting their sales goals-DO NOT FALL FOR THEIR HIGH PRESSURE "GRADE ME A FIVE" TACTICS. Additionally, the bumper to bumper warranty covers paint. it is good for 36 thousand miles. At 29,000 miles I took my vehicle into a Toyota dealer to have the clear coat redone. THe dealer inspected it and told me it couldn't be covered under warranty because it WAS PAINTED ALREADY. The issue here is that I bought the car new...how could it have been painted before and also have voided the warranty? Well, guess what? it had to have been Fowler-they did something to that vehicle and did not DISCLOSE IT before I bought it. SEEMS FISHY TO ME. AVOID THIS PLACE LIKE THE PLAGUE-THEY ARE LIARS AND THIEVES and pull EVER TRICK IN THE BOOK. More

I didn't even consider Fowler when I was looking for a truck, but after pure frustration with the big "truck" dealers, I asked a friend and co-worker for advice. He told me about Matt Perkins at fowler a truck, but after pure frustration with the big "truck" dealers, I asked a friend and co-worker for advice. He told me about Matt Perkins at fowler, I called Matt, and met him up there. I felt special from the start as I guess Matt told the General Manager because he was waiting for me when I got out of my old truck. Matt Took me to 3 trucks he had in mind, I had no idea they had that many trucks and he and I picked out my dream truck an F-250 Lariat. I tried to make a deal on one just like it at another dealer for alot more cash, thank heavens I didn't I saved a ton at Fowler and they had a better truck selection than the big truck dealerships. John Crosby the pre-owned manager was a pleasure and didn't have a bunch memorized word tracks like the other managers at other places. Matt was awesome from start to finish and was the best salesman I ever had and will buy all my vehicles there from now on. I had no idea they had that many trucks. Glen Anderson Norman, OK More

We were so pleased with the service we received when we purchased our Toyota Highlander. Our salesman, John Profitt worked hard to find me exactly what I wanted. He was so friendly, very professional and purchased our Toyota Highlander. Our salesman, John Profitt worked hard to find me exactly what I wanted. He was so friendly, very professional and made it a very enjoyable experience. We would recommend John and this dealership to anyone we know who is looking for an auto, new or used. We had preapproval from our personal credit union but the person we worked with in their finance department, Geoffrey Parks, told us he would try to find us a better rate if we wanted. Absolutely no pressure, so we thought why not give it a try? Not only did he find us a much better interest rate, he saved us thousands of dollars in interest over what our credit union was going to do. I want to thank John and Geoffrey for working hard to make our experience with Fowler such a great experience. More

Went to trade 2 vehicles and buy a new Prius V. Made clear how much I needed to get for the 2 trade-ins and what my drive-out TT&L price needed to be. Took a couple of weeks but finally we appeared to h clear how much I needed to get for the 2 trade-ins and what my drive-out TT&L price needed to be. Took a couple of weeks but finally we appeared to have reached an agreement. Got the vehicle, traded the other 2 in, applied trade-in to new vehicle, financed the loan through the dealership and drove the car away. Waited to receive the documentation so I could go get the new license plates. That came in the mail about 3 weeks later so went to the state tag bureau. Imagine my surprise when it turned out that the price I paid did NOT include tax, title & license: the bill I was presented at the state tag bureau was over $ 900! Not only was this not included in my loan nor talked about at the dealership but I was expected to just pay cash for the unpaid taxes, etc. Perhaps I was naive at not checking the paperwork more closely. But never in 30 years of buying vehicles has a dealership ever deceived me in this way...I'll never recommend Fowler Toyota or any other Fowler dealership. CAVEAT EMPTOR... More

I dont have experience with the sales department but I will NEVER use this dealership because of my experience with the service department. I dropped off my Tacoma at 3:59 p.m. I was told they would call will NEVER use this dealership because of my experience with the service department. I dropped off my Tacoma at 3:59 p.m. I was told they would call me and let me know when they are done, or if they figure out anything else. After waiting by the phone thinking they would call, I never heard from them, knowing they close at 9:00 p.m. I went to the dealership, and the service person that handled my Tacoma was already gone, the only guy there looked up my name and he said that they never touched my truck. They had my truck for 6 hours and didnt even look at it. I understand serice gets busy, but to have my truck for 6 hours and not even give me a courtesy call to tell me anything about it is wrong and bad busniess. Luckly I was able to pick up my truck before they closed otherwise they would have locked it up over night without even telling me. Like I said I will NEVER use Fowler Toyota again! More

Above and beyond, will go back!!! Clean and friendly will tell my friends. Honored a mis-priced web posting. Worked with me on financing to get a great rate. will tell my friends. Honored a mis-priced web posting. Worked with me on financing to get a great rate. More

My husband & I arrived at Fowler Toyota on Saturday, 8-11-12 about 12:00. Justin Ratcliff came by and started showing us new & used Tacoma trucks. We test drove two vehicles, one used and one new. We li 8-11-12 about 12:00. Justin Ratcliff came by and started showing us new & used Tacoma trucks. We test drove two vehicles, one used and one new. We liked the new one and wanted to talk about the cost. He brought out Jay, a Financial person, and we negotiated the price. We filled out pre-paper work and Justin turn them in and told us 'you're next in line'. (If I heard that statement once, I heard it a dozen times not only to us, but to other customers waiting) this was at 2:30. He told us it would be about 20-30 minutes. We waited until 4:00. We never saw or heard from Justin, so we paged him. He reported to us, 'you're next in line'. We waited again until 5:15, again not seeing or hearing from either Justin or Jay. So we paged them again. Jay came out and told us, 'you're next in line'. My husband asked how much longer? Jay responded 20-30 minutes. We told him, you have 30 minutes and we won't wait any longer than that. So at 6:00, we walked out, without a word from anyone and without a vehicle. We didn't hear from anyone all the rest of the evening, or Monday. So on Tuesday afternoon, I wanted to know if the General Manager, Jay Spears, knew what had happened to us on Saturday. I called him and he said yes he had heard and told me they were very frustrated about it. He never apologized, just stated his frustration. So I told him his customer service 'sucked' and that I couldn't understand why you leave a customer, ready to sign papers to buy a vehicle, waiting for 3 1/2 hours, and never check on them or tell them what was taking so long. I thanked him for his time and hung up. More

Buy your next vehicle from Fowler Toyota! Ask for Louis Parris. He is the best salesperson we have met in a long time. He is very patient and helpful. He ensures that you will find the perfect vehicle. Parris. He is the best salesperson we have met in a long time. He is very patient and helpful. He ensures that you will find the perfect vehicle. He also makes sure that the negotiation process goes smoothly. John Downs, finance manager also took the time to make sure that we were at ease with the finance end of the deal. He took the time to go over the numbers several times until I was happy everything was in order. Make sure to hit the easy button next time you buy a vehicle and ask for Louis and John at Fowler Toyota. More