Fowler Toyota of Norman

I had initially given Fowler Toyota a very poor review but chose to amend it with regard to this used car purchase (I have left the original comment for understanding). I felt it fair to dramatically rai but chose to amend it with regard to this used car purchase (I have left the original comment for understanding). I felt it fair to dramatically raise there score and comment positively instead because of the response and corrective action taken by the dealer, especially Steve Butler-Internet Director Fowler Toyota. The response was to immediately remedy the problem and follow up with complete integrity. That kind of service actually speaks very highly of the dealership and its integrity. Thanks to Mr. Butler and the General Manager he worked with, I now recommend Fowler Toyota and would personally deal with them again. The actions noted below from the first review appear to just be an unfortunate experience due to actions or mistakes of some or one but certainly not the entire dealership. Well done and Thank you for your professionalism and integrity. (BUYER BEWARE. Was told I would be given a ride to the dealership at 10:30 a.m. for delivery, never contacted and after making contact was put off for hours. Was told he overslept. Eventually had to make my own arrangements later on. Vehicle was delivered un-prepped. Gas tank close to empty though I was told it would have a full tank of gas at time of delivery. Battery obviously had to be jumped by dealer to start the car----know this because the battery cover was left loose in the engine compartment the entire ride home (was wondering what that noise was) and the hood closed on it damaging the battery cover---it is broken and needs replacement. Vehicle had a bad battery since it had to be jumped by dealer resulting in damage to the vehicle prior to delivery. Replacing at own expense. Very disappointing. Have always owned new Toyota products as primary vehicle but would certainly not go back to Fowler for next new car purchase (or any purchase or service for that matter). Night of delivery was treated indifferently. Do not recommend Fowler Toyota. Will be posting negative review on Yelp.com as well.) More

First let me start off by saying that I bought the car out of state online from Fowler Toyota and after this buying experience will never do it again. At first the customer service was great and they woul out of state online from Fowler Toyota and after this buying experience will never do it again. At first the customer service was great and they would return my phone calls in the buying process all the way until they delivered the car and I signed the paperwork. After that the customer service there has been absolutely terrible! It started with a warranty issue that took 6 days and consistent calling for someone to get back with me with the information I needed only to found out the repair was not covered by the warranty. Next since I bought the car out of state I was waiting for the bill of sale & title paperwork in order to get the car register in my home state. When I bought the car I was told that if the paperwork didn’t arrive in time that I can call the dealership to get an extension of my 30 day temporary tags. When I call two days before the temp-tags expired to inform the dealership that I still haven’t received the paperwork they told me that it’s against the law to reissue or extend temporary tags. In which I informed them why they have employees giving customers either erroneous information or flat out lies. Next they couldn’t believe I still hadn’t receive the paperwork and told me how they show in their system it being mail on Nov 5 but what they fail to realize is that when they mail off correspondence its time stamp on the envelop with the date which had the date Nov 14. They try to smooth the problem by refunding me for the repair that was not covered by the warranty the first week I had the car along with mailing me the warranty service contract paperwork copies that I still hadn’t received yet. It has taken them a whole month to refund me the money and I am still waiting on them to mail me the warranty service contract paperwork. What started out as a smooth transaction has become a headache and a horrible buying experienced. More

Wait until you get all your paper work before you rate this dealer. I was pleasantly surprised by my experience with the sales department when I purchased my son a used car here. But after signing the p this dealer. I was pleasantly surprised by my experience with the sales department when I purchased my son a used car here. But after signing the papers, which was also pleasant, it all started to come apart. I had them tint the windows for me on the car. I called and made an appointment for the following week. When I arrived for my appointment, they acted like they had never heard of me. And then when I was passed to another advisor he thought I was there to have work done that was on an old repair order. So then they told me that they wouldn't be able to get the car doen by the next day, and that since they had promised me a loaner that is was just all okay. Thankfully for them they got the job done by the next day and it turned in to a non issue. But it marked the beginning of my bad experiences. Fast forward to almost a month later and I have still not received my paper work on the car. I have called my salesman several times and he has taken to not returning my phone calls. My wife stopped in the store to check on things and they told her that they could not give her an answer as to where the paper work was, nor could they give us a new tag. So I moved up the chain to the sales manager once my paper tag had expired and he promised to get back with me the an answer by the next Monday. Well guess what? No phone call. And when I asked him about the tag he stated that the penalties weren't very much and they would reimburse me if I felt it was neccesary. And that if the car was impounded due to the expired tag, that they would just take care of it. Now how would you feel about your 16 year old son driving around in a car that may be impounded? I for one am not comfortable with doing that. So I have a car that can't be driven, and no one who will call me back. Who knows how long it will take before we can drive the car again. Disappointing end to what was such a promising start. All I can say to future customers is take your chances. More

Very pushy to get you in to the finance office. Forcing you to buy extended warranties. Never returning phone calls, not helping resolving issues and took 2 months to get title and all paper work cleared. you to buy extended warranties. Never returning phone calls, not helping resolving issues and took 2 months to get title and all paper work cleared. Still working on things and I am not very happy that no one is very efficient in making sure that things are taken care of. Very bad service in the area of purchasing and getting the car into your name. Horrible. Will never shop here again. More

It's always a pleasure to work with Tim as my Service Advisor. This time I brought my Lexus in for 180,000 mile maintenance including replacement of timing belts. Tim goes the extra mile to make sure e Advisor. This time I brought my Lexus in for 180,000 mile maintenance including replacement of timing belts. Tim goes the extra mile to make sure everything on the service agreement is completed. He is always respectful and professional and asks very good questions in determining what service is required during the visit. The service technician also did a great job. Thank You! More

I went into this dealership looking for a very specific model, they found it on another lot, we made the deal, done the paperwork and all was good. The problem they then just dropped the ball and did not g model, they found it on another lot, we made the deal, done the paperwork and all was good. The problem they then just dropped the ball and did not get the vehicle. I called after 8 days and the told me the vehicle was no longer available, but it was when we made the deal. They dropped the ball, no attempt to make it right, just sorry the deal got lost and we missed it. More

We have bought all our cars from Fowler since 2004 and have always had good service, but this time was the best. After some issues with the finance we ended up talking to Joe Brown and he made sure we wer have always had good service, but this time was the best. After some issues with the finance we ended up talking to Joe Brown and he made sure we were well taken care of and that his best finance person helped us. Catie(?sp) was absolutely wonderful and we will not let anyone else handle our account no but her! Bruce in sales was also great. After having been through the recent tornado he made sure we found the right car for us without any pressure. He understood what I was looking for and even made some suggestions. The best though was the non-pressure sales he gave and the continued help after the sale when a few issues arose. More

We went to the dealership to test drive a vehicle that we saw online. Allen was the salesman that greeted us and proceeded to let us view and drive similar cars, he was very pressure free, but willing to ans saw online. Allen was the salesman that greeted us and proceeded to let us view and drive similar cars, he was very pressure free, but willing to answer any questions at a moments notice. We were able to make a very confident decision on the model that worked best for us. Allen presented a very good price which we accepted. The financing was handled by John, in which the process seemed streamlined and hassle free. The actual purchase of the vehicle was relatively quick. I would highly recommend these salesman and dealership based on our experience. More

Went in for a a recall repair on brake computer system and a repair to the aux jack. Cruise control worked on my way to the dealership, I used it on I-35. On my way home afterward, I discovered the cruise and a repair to the aux jack. Cruise control worked on my way to the dealership, I used it on I-35. On my way home afterward, I discovered the cruise control wasn't working. The button was making a clicking noise it did not make before taking it in for service. They also left my fuse door open. When I went back the earliest I could (three days later) they informed me the cruise control failure was unrelated to the work they had done. It just happened to fail while it sat in their service bay. They made me pay for the repair (with a 10% parts discount, to soothe me, I guess). I will never return. Do yourself a favor and go elsewhere. More