Fowler Toyota of Norman

Poor Customer Service after completion of Sale I bought a new Toyota Camry on 07/13/2015 since then I have not received my car title despite calling several times and requesting for help via their I bought a new Toyota Camry on 07/13/2015 since then I have not received my car title despite calling several times and requesting for help via their website. This is not a fair way to deal with your customers. It appears I will eventually end up paying penalties for late car registration starting tomorrow. Whoever is receiving this message from Fowler Toyota of Norman can you please help? Not sure what the delay is and why the dealership is holding my car title, this car was meant to be driven and not parked in the garage. I am attempting to solve this issue with Toyota Motor Sales, USA, Inc. unfortunately!!! More

Truly Exceptional Service from Louis Parris Had a great car buying experience over this last weekend. The salesman was Louis Parris and he was very helpful, courteous and professional. Definit Had a great car buying experience over this last weekend. The salesman was Louis Parris and he was very helpful, courteous and professional. Definitely ask for Louis when buying a new car. Great new car buying experience. Also, was treated very well by John in Finance. Very good customer service from both of these gentleman. Thank you! Kathy and Dan E. More

Out-of-owner just passing through, broke down Wow! This is what my wife, family and I were thinking as we left Fowler at 4:00 on Thursday, June 25, 2015. We were passing through Oklahoma City at a Wow! This is what my wife, family and I were thinking as we left Fowler at 4:00 on Thursday, June 25, 2015. We were passing through Oklahoma City at about 1:30 when our Camry started to have troubles idling. We went to on dealer, the first one my wife could find in my iphone and they were absolutely no help. Not only were they busy, but when asked for another suggestion on where we could get some help, that person just shrugged her shoulders. My wife and I and my 2 kids went outside, sat down on a curb and prayed-literally! I got back on my iPhone and started looking. Fower Toyota was the first result to come up. I called and was greeted by a very helpful, cheerful individual who told me we could be helped at 2:30. We were 30 minutes and 27 miles away, but we had to give it a try. The Camry stalled out once at a traffic signal but we made it. Stephen Barrett listened to our story and said they would take a look. An hour and a half later, we found that a vacuum hose had come off and that the throttle body needed cleaning. It was ready to go! This was 1200 miles into a 1500 mile trip. We needed to get north of Amarillo for a job interview the next day and Fowler helped us get there. BUT...here's the best part of the story. They got us on our way with a handshake and "have a good trip" for FREE! Little did they know how much of a blessing this was. We don't have a lot of extra money. I was expecting to pay in the neighborhood of $300 for our time there. We were taken care of Fowler like we were good neighbors they had known all their lives. Thank you, Fowler Toyota for helping us out. If we get the job in Texas and need a new Toyota, we will make the 300 mile trip to buy it from you! More

Request to check my car's alignment After going over a curb, I asked for an appointment to check my car's alignment. Your service dept. was great in checking it for me on a busy Saturday After going over a curb, I asked for an appointment to check my car's alignment. Your service dept. was great in checking it for me on a busy Saturday morning. My car was fine. Thank you! More

Professional service advisor and excellent service work. Stephen Barret was my service advisor and he was a total professional. I appreciate superior customer service like he showed. The service work on my Stephen Barret was my service advisor and he was a total professional. I appreciate superior customer service like he showed. The service work on my 2013 Tundra was 5 star. No problems, no issues, no delays, no headaches. More

2 HOUR TURN AROUND Your service department only had our vehicle about 2 hours! And on a Saturday at that! Plus they washed our Camry and they had it standing tall when Your service department only had our vehicle about 2 hours! And on a Saturday at that! Plus they washed our Camry and they had it standing tall when we picked it up. GREAT STUFF!!! More

Great service and people! I only take my vehicle to this dealership. I trust the employees to tell me what's wrong with my vehicle and how important those fixes need to be done I only take my vehicle to this dealership. I trust the employees to tell me what's wrong with my vehicle and how important those fixes need to be done. I'm never there more than two hours and they keep me up to date during the wait. And every time I leave the dealership, they have washed my car for me! :D More

Lied to about "Blue Book Value". I'm a 74 year old woman they just completely took advantage off. I trusted my salesman and everything that I was told. The car had BAD hail damage f I'm a 74 year old woman they just completely took advantage off. I trusted my salesman and everything that I was told. The car had BAD hail damage from a recent storm and the salesman assured me that he'd give me a great deal because they needed to get the damaged cars off the lot. I love the car except for the hail damage. Called a local friend who sells Fords and he said the hail damage would cost at least $1,500.00 to fix and I told that to the salesman. The Finance man showed me a "Blue Book" value of $11,500.00 so I thought the $9,800.00 price was fair. It was late at night and these men stayed PAST closing to finalize the deal which was very nice of them, since I had a 2 hour drive to get home. Imagine my surprise when I DID check the BLUE BOOK value and this car should have sold in the $8,000.00 range !! I told the salesman that my daughter could only spend $8,000.00 to begin with. We had been looking ALL day and found nothing in that price range which led us to the hail damage cars. I sure hope the car doesn't have any problems since we paid $1,500.00 -$3,000.00 OVER the blue book price. More

Cured the problem I purchased my 2014 Toyota Highlander LE Plus AWD from Fowler in June of 2014. Right from the start I had a problem. Turning the key would spin the I purchased my 2014 Toyota Highlander LE Plus AWD from Fowler in June of 2014. Right from the start I had a problem. Turning the key would spin the engine but it would not start. This was intermittent but embarrassing when you have friends in your new 36k vehicle. Returned it for service and they replaced the battery but that did not cure the problem. Brought it back a second time and the "could not duplicate" but it happened to me again and again. Finally got in touch with Stephen Barrett and the service folks had put their heads together trying to figure this thing out. They thought that since the remote starter was the only dealer added option that maybe there was a problem there. They contacted the installer of the remote starter who sent a representative over to meet me for the next visit to Fowler Service. The installer representative made a module switch (or something) on the Highlander in a few minutes and it cured the problem for good. My thanks to Stephen Barrett and the services staff for finally figuring out this annoying problem. It starts first time every time now Stephen, THANK YOU. This problem was a pain because I live 75 miles south of Norman but I am glad it is fixed right. We really like the Highlander for its power, ride and handling and the auto climate control and power hatch. Recommend the LE Plus model to anyone. More