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Fowler Toyota of Norman
Norman, OK
748 Reviews
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February 25, 2016
Runaround Thoughtriday I found a good car for the price, the finance department wouldn't give me even a small amount more for my trade in to help with my purcha Thoughtriday I found a good car for the price, the finance department wouldn't give me even a small amount more for my trade in to help with my purchase, even though they offered me $350 less than blue book value, and over the span of my loan they will have made 6000 off me. Then while my car was being worked on, for what I was told was a minor rim repair ended up being a full axel replacement. They then kept informing me the parts would come in. First that Thursday, and that the car would be done Friday , well the parts didn't come in but they did not communicate that with me, told me they came in Friday and should be done late Saturday or Monday. Find out they still weren't in Monday , and finally came in the following Tuesday after I had to continually call them instead of them informing me about the status of my new purchase. Poor customer service, and when I called Monday before lets came in they finally started to communicate with me better. After all is finished late Tuesday, I get home and realize they didn't put a center cap on the new wheel , a small mistake but definitely just more to add to the frustration of it all. My salesman Robert was informative and nice to talk to and Brandon Craig worked hard for us, but overall experience was poor and frustrating due to delays, and that missing cap. I wouldn't assume this is a normal experience here, but glad I won't have to worry about it for a while, insure if I will purchase here again, won't rule it out completely but definitely will hesitate. More
by Fpe67
Employees Worked With
Brandon Craig, Robert Nelson
February 25, 2016
Awesome experience!! My wife just bought her first Toyota at Fowler Toyota and see was super excited and the transaction went super easy. They were able to meet all of our My wife just bought her first Toyota at Fowler Toyota and see was super excited and the transaction went super easy. They were able to meet all of our financial needs and give us what we actually thought our trade car was worth. We also even had some minor issues with our 2016 Highlander, bubbles in the tent, and they are super willing to fix the issues and make it right with us! A++++ Highly recommend. More
by douglaslee1990
Employees Worked With
Sterling Swope
February 25, 2016
Dillon Harris & Jon Hagan made it all worthwhile I can't remember the name of our original Finance Guy, but he too was really pleasant and not pushy AT ALL. Hubby and I went in knowing how much Ca I can't remember the name of our original Finance Guy, but he too was really pleasant and not pushy AT ALL. Hubby and I went in knowing how much Camrys were selling for in the greater OKC area, and Fowler had close to the lowest price. We went with them mainly because we live in Norman and wanted to get our servicing done somewhere in Norman. However, if we hadn't been treated well the night we purchased, we were prepared to walk out and go elsewhere. We have good credit so we got a great rate, and were very pleased with the options available for choosing specific warranties and not others. For instance, our auto insurance already covers windshields. Jon Hagan was extremely knowledgeable about Toyotas, but also about the competing brands and what made each one unique. He treated us like serious consumers, weighing all of the criteria rather than focusing exclusively on Toyotas. Dillon Harris did a fabulous job of handling our follow-up visits, including correcting a warranty mistake. He did so with a great attitude, and impressed us with his attention to detail. We will be back, and we have already shared our positive experience with friends. More
by SmithAndKin
Employees Worked With
Jon Hagan, Dillon Harris
February 22, 2016
Great salesman! Craig greeted me as soon as I parked and showed me exactly what I was looking for. Financing was quick and easy. The only problem I had was waiting fo Craig greeted me as soon as I parked and showed me exactly what I was looking for. Financing was quick and easy. The only problem I had was waiting for the service department to clean my van. When I got home I noticed a bleached spot on my carpet. Overall experience was good except for that. More
by Nursemamoo
Employees Worked With
Can't remember name of finance person but he was great!, Craig Gunsauley
February 22, 2016
Worst experience ever!! The inventory and prices online don't match what they have when you go in. They are a bunch of snakes. There are so many other car dealerships, go any The inventory and prices online don't match what they have when you go in. They are a bunch of snakes. There are so many other car dealerships, go any where else!! More
by Rebecca
Employees Worked With
Hieu Bui
February 17, 2016
Great slaes Louis did a great job of helping us find what we wanted and did his best to get us in it. He was friendly and very helpful Louis did a great job of helping us find what we wanted and did his best to get us in it. He was friendly and very helpful More
by Will0507
Employees Worked With
Louis Parris
February 15, 2016
The best car buying experience I've ever had! The kindness and expertise in getting my mother's new Camry was second to none. Every single individual we dealt with treated me and my mother with The kindness and expertise in getting my mother's new Camry was second to none. Every single individual we dealt with treated me and my mother with respect and answered every question thoroughly. We never felt rushed and never questioned the honesty of all the employees. Craig was outstanding working with my mother and that in itself knocked it out of the park for me. When it comes time for me and my family to purchase another car we will definitely be going to Fowler Toyota! More
by jon.m.thacker
Employees Worked With
Craig Gunsauley
February 12, 2016
First Tundra Just bought my first Tundra last night. Great service all the way around. Thanks Jon Hagar. Great job I appreciate all the help from these guys. Just bought my first Tundra last night. Great service all the way around. Thanks Jon Hagar. Great job I appreciate all the help from these guys. More
by Jeremy
Employees Worked With
Jon Hagar, Dillon Harris
February 09, 2016
2016 Corolla purchase What a great experience buying this car. Josh Pope is a GREAT salesman very professional and met everyone of my concerns and questions about buying a What a great experience buying this car. Josh Pope is a GREAT salesman very professional and met everyone of my concerns and questions about buying a new car. More
by Cathijo1968
Employees Worked With
Josh Pope
February 06, 2016
Very Happy!! I came to Fowler looking at a Highlander for my growing family. Robert immediately started helping me With choosing the best one for me. He had me dri I came to Fowler looking at a Highlander for my growing family. Robert immediately started helping me With choosing the best one for me. He had me drive down gravel roads and rough roads to show me how it handled bumps and a not so great terrain. I drive to a living and wanted something that could handle the places I go plus hold my family comfortably. The Highlander XLE is the one I went with and am very satisfied with my choice! I got an amazing deal on it and I was only at the dealership for about 2 hours! Quick, fast and finished all before time to get my son from school. After I finished in finance I was taken around the dealership and met everyone I would need to know for service, complaints, questions etc. very nice dealership and customer service was awesome! Made me feel important ;) More
by DeeNikki
Employees Worked With
Robert Scott
