Fowler Toyota of Norman

How long is an offer made by the dealership valid? My husband and I spoke with a salesman and used car manager on 5/20. We sent in pictures and specs on our trade. We were offered a 16k trade differenc My husband and I spoke with a salesman and used car manager on 5/20. We sent in pictures and specs on our trade. We were offered a 16k trade difference on a 07 dodge. We told them we would be in on 5/23 to test drive and get more specific on price. When we drove 2 hours on 5/23 they backed down on their trade value due to a dent and hail damages. (When we sent in the pictures we made sure to include a very clear picture and description of the dent). There is NO hail damage. Justin Ratliff does not agree though. However, Justin said they would "honor" the 16k difference. We left the store because at the time we were not willing to settle at that price. At NO time were we told that the vehicle price would be raised in less than 24 hours. We spoke with our sales person, JC, 4x throughout the day trying to work with them on financing, negotiating etc. but he informed us there was no room in price to negotiate from the 16k. 8am on 5/24 we called back to say that we would take the vehicle at 16k trade difference. It took JC awhile to speak with management but he called back to tell us the price had been raised almost $1500 and now the trade difference was $17,500. We spoke with JC, Justin, and Jay who all told us that this was the way the dealership business worked and we should have taken the deal less than 24 hours before. I just couldn't believe that a dealership the size of Fowler would back out on an offer that they made less than 24 hours before that their customer met 100%. It wasn't until we complained repeatedly and spoke to many different people with the dealership that Jay decided he would take another look at our vehicle to see if it was in as bad of shape as Justin told him it was. After he reviewed pictures he decided they could honor the deal they made the day before. I honestly don't think if we wouldn't have complained as much as we did we would not have been able to settle at 16k (the deal we were offered was than 24 hours before). We did purchase the vehicle and all went smoothly from there. However, I am still floored that a dealership of Fowlers size has a management team unethical enough to run the price up on a customer the way they did us. More

Good Customer Service Very good customer service and there was no pressure just suggestions. The price was exceptional, and I am really enjoying my 2016 Camry!!! Something Very good customer service and there was no pressure just suggestions. The price was exceptional, and I am really enjoying my 2016 Camry!!! Something else that I liked is that Fowler Toyota is family owned!! More

Wasn't pressured from anyone. Joseph was easy to work with. The only negative is we weren't given the $$ amount of all the extras that were added to cost. Joseph was easy to work with. The only negative is we weren't given the $$ amount of all the extras that were added to cost. More

Easy transaction. Jay Haiter, Michael Waldon, and Dillion Harris were all very easy to work with, personable, and friendly. No pressure whatsoever. Got wife the Camry Jay Haiter, Michael Waldon, and Dillion Harris were all very easy to work with, personable, and friendly. No pressure whatsoever. Got wife the Camry she wanted in just over 1 hour plus an hour to show us (her) how all the technology works. Been buying Camry's from Fowler since 1991 and will again. More

Awesome The salesman Jessie the finance guy and gm were very attentive and explained everything very thorough. I got the deal I wanted and lower apr than my The salesman Jessie the finance guy and gm were very attentive and explained everything very thorough. I got the deal I wanted and lower apr than my "ank More

2016 Corolla Lease Brandon Craig waited late on a week night and never rushed me in making my decisions. They got me the perfect deal - exactly what I wanted for even le Brandon Craig waited late on a week night and never rushed me in making my decisions. They got me the perfect deal - exactly what I wanted for even less than what I was expecting to pay! Very thorough - and sincere. Jeff Reynolds did everything possible and was working until 9:30 that night to make sure I was happy with my price and the deal I was getting on my trade-in. Came back 2 days later to sign all the paperwork! Easiest car buying experience I have ever had! More

Awesome! Craig Gunsauley is the best. He listened to all my requests and followed up on every one. I am now the proud owner of a Toyota Tundra with after mark Craig Gunsauley is the best. He listened to all my requests and followed up on every one. I am now the proud owner of a Toyota Tundra with after market rims, chrome step-up bars, custom spray-on bed liner and tonneau cover. If you want a great experience....ask for Craig.... he will treat you right! More

Bought 2 new cars from them in last 6 weeks We like Hybrids (not for gas mileage, but for drivability), and Fowler has had Highlander Hybrids in "Limited" versions that no other dealer in OK had We like Hybrids (not for gas mileage, but for drivability), and Fowler has had Highlander Hybrids in "Limited" versions that no other dealer in OK had in stock in 2006, 2011, and most recently April 2016. My wife wanted a Rav4 Limited, and they didn't have it in stock, but went out and found one for us the day we got serious about buying, and delivered in less than a week. Our experience has been that they deliver what they say, the price is what we agreed to, and the delivery occurs when they say it will. We have been buying Toyota's from them for 10 years, and we do not live in the Norman area. Primary sales person was Michael Waldon, he did a great job. More

Amazing customer service!! The vehicle that I wanted wasn't there for me to buy it, but they are gratefully ordered me one from a different dealership; and they super amazingly The vehicle that I wanted wasn't there for me to buy it, but they are gratefully ordered me one from a different dealership; and they super amazingly let me drive a new vehicle home while waiting for my vehicle to arrive. Great service, very friendly environment, and definitely a great dealership to go visit. More