Fowler Toyota of Norman

Very dishonest, shady, & high pressure I went there because I saw a Lincoln MKX on the website that was like the one that I had been looking for. The salesman, Joseph, was very nice, respec I went there because I saw a Lincoln MKX on the website that was like the one that I had been looking for. The salesman, Joseph, was very nice, respectful and honest. I told them straight up that I didn't want to spend a long time there, and didn't want to haggle. I told them what I would give, and asked them their best deal. I didn't agree with the offer and was going to leave, and of course the sales managers started to come out to play their games. One went so far to tell me that they had already sold the car to their other Fowler Honda dealership for more money than I was offering, so I said, no reason for me to be here, &I started to leave. Another guy came out and when I told him what I had been told, he said I don't know what he told you, but this is what we will do. We haggled back & forth and finally came to an agreement. Then the worst part come. The finance, which they push their extended warranty unbelievably, and get an attitude, and treat you badly if you don't take it. I told them straight up that I don't want the extended warranty, that I will get it myself for a cheaper price when the vehicle's warranty is over. He had someone else come and talk to me, and I again said no. He said what if I can get your interest rate reduced if you take the warranty, I asked why would that be. I am quoted an interest rate based on my credit worthiness, not whether or not I take the extended warranty. Then they started in with the gap coverage for $800, which I told them NO. I said I will get it thru my financial institution, they said it is the same price, and their gap coverage is much better, and if I sell the car, I get the remainder back. I said ok, and took the gap coverage, just to get out of there. Then they wanted to get me to sign the papers without an interest rate listed, I refused, left, and said I will come back, when you can tell me my interest rate. The next day, they said it was worked out and my interest rate would be 3,49%, I said I thought I could get it cheaper thru TFCU. They stated it was thru TFCU, however the paperwork showed First Fidelity. They changed it to TFCU, I signed the paper and left with the vehicle. My 1st payment was supposed to be set up on July 22nd, or farther out, due to my having to pay tag, title, and taxes. My 1st payment was set up for June 22nd, a month after the purchase date. I went by the TFCU about this, and they told me that Fowler wrote the contract that way, and I could have gone out 90 days for my 1st payment. It was too late to change it, so I guess it is my fault for not catching it on the contract. I asked TFCU how much their gap coverage was, and I was told it was a little over $300 which is $500 less than what Fowler said. Fowler's gap coverage is $800, and they told me it was the same price. They are liars plain and simple. I read the gap paperwork, and I had 30 days to cancel it, so I went to the dealership and cancelled it. They were rude and said it would take 6-8 weeks to get it refunded. I'm still waiting. They refund it to the where you have it financed, which is fine, but I am still waiting. Also, their gap paperwork listed 1st Fidelity, rather than TFCU, so I had to tell them to change it. I got 2 free oil changes which I won't use because I don't trust them, and I was supposed to get a $50 gift certificate for their gift shop, which I never got. I could care less, but it's just another example of their lies. I will never go there again, and would never recommend them. I've purchased many vehicles over my life, and this was by far the worst experience. Charla Smith More

Purchase of Certified Vehicle--Toyota Avalon I feel I got a very nice vehicle at a very fair price. The sales person was very professional and helpful in getting me through the process of purcha I feel I got a very nice vehicle at a very fair price. The sales person was very professional and helpful in getting me through the process of purchasing a vehicle. More

Almost got 5 stars..read it. I went to the dealership to look at a truck I found online. I was greeted by Louis Parris. Very friendly. I asked about the truck and he took me to it I went to the dealership to look at a truck I found online. I was greeted by Louis Parris. Very friendly. I asked about the truck and he took me to it. It was very accurately represented in the add with an amazing price. I looked it over, I drove it, I liked it, we went inside. I told louis where I wanted to be on the deal and he got me to Dillon in the finance department. Also very friendly. Dillon worked fast and got a great interest rate for me. Signed paperwork and got in my new truck that they washed and filled with gas while I was signing. In and out in about an hour. Four days later Dillon calls to tell me that the bank wants to raise my interest rate and I need to come back to sign new paperwork. I was upset. I went over all the paperwork I signed over and over. I signed a spot delivery agreement that clearly says that I understand the financing is not yet approved. But I also signed an actual finance agreement. Which makes a spot delivery form irrelevant since all the other required paperwork was done. I went back to see Dillon. He sent someone to fill up my truck for having to drive back to the dealership. I told him I didn't want to sign a new agreement and why I didn't have to. He agreed and I kept the original agreement. Even though I had to return to the dealership for no reason, it was still the best car buying experience I've had. More

Excellent Best, easiest car buying experience I've had. Purchase a new 2016 Tacoma. Staff was professional and fast. I recommend Fowler Toyota and I don't ev Best, easiest car buying experience I've had. Purchase a new 2016 Tacoma. Staff was professional and fast. I recommend Fowler Toyota and I don't even usually do these surveys. More

Well done I had research vehicles and haggled with multiple dealers. The first price they gave was the best price I had found without any haggling. The experien I had research vehicles and haggled with multiple dealers. The first price they gave was the best price I had found without any haggling. The experience was not high pressure but relaxed and easy. More

Bought 2016 Corolla and love it! Both John and Jon worked hard to ensure that the car-buying experience would go smoothly and quickly. They worked with me! Love the car! Both John and Jon worked hard to ensure that the car-buying experience would go smoothly and quickly. They worked with me! Love the car! More

Wonderful Ronnie was very helpful throughout the whole process.Eventhough I did not get the price I wanted but he did his best to get me the best deal. Ronnie was very helpful throughout the whole process.Eventhough I did not get the price I wanted but he did his best to get me the best deal. More

Happy Camry owner Good knowledgable sales staff. Friendly not pushy. Salesman was patient took time with me. I didn't feel rushed. Used price was very competitive. I w Good knowledgable sales staff. Friendly not pushy. Salesman was patient took time with me. I didn't feel rushed. Used price was very competitive. I would recommend fowler to friends. More

Great overall experience This was our fifth car purchased from fowler and as always it was a great experience sales staff is always very prompt and friendly and Dillon our fi This was our fifth car purchased from fowler and as always it was a great experience sales staff is always very prompt and friendly and Dillon our finance guy got us a great rate and was very low pressure and made it a great buying experience More

Great customer service! This dealership worked hard to match our price and give us a good deal. This is the second car we've bought from Fowler and have been pleased both ti This dealership worked hard to match our price and give us a good deal. This is the second car we've bought from Fowler and have been pleased both times. More