Fowler Toyota of Norman

Repair scams We brought our Rav 4 in to Fowler Toyota for a company recall and when it was done the service manager told us that the water pump was going out. He We brought our Rav 4 in to Fowler Toyota for a company recall and when it was done the service manager told us that the water pump was going out. He said it would cost us $600+ to get it replaced. I told him I haven't seen and antifreeze leaking, his excuse was “sometimes it doesn't leak”. That made me a little suspicious and I told him I'll check it out and get back to him. Needless to say that was over 3 three years ago and the water pump is working like it was new, without any problems. While I was there another elderly customer just came in for something very minor. Another service manager came in and told him that he had about 6 other things that needed to be fixed on his car. I could tell the customer was really distraught because he didn't know how he was going to come up with a couple thousand dollars. After the manager left I leaned over and told the guy that he should go and get a second opinion from a mechanic. The whole thing sounded like a scam just like my issue. So beware of their recommendations for ANY NEEDED repairs you didn't come in to get done!!!!! More

Typical dealership games and a missed opportunity Fowler Toyota Norman: Typical dealership jargon "market based pricing" which means the "retail" price they post is fictitious and well over the actual Fowler Toyota Norman: Typical dealership jargon "market based pricing" which means the "retail" price they post is fictitious and well over the actual retail value on KBB or CARFAX. Typically trade-ins are marked up 20 - 30%, not at Fowler, try over 50% which helps explain why they have to fabricate that fictitious retail value. Here is the twist with the Norman dealership; they had the opportunity to help the Fowler Toyota Tulsa store rectify the abysmal experience I had with them when they had me drive 3 hours to Tulsa for an FJ they knew they didn't have (it was at Norman Fowler 30 minutes away) and tried to sell me a different one. Tulsa called Norman and asked to help make things right, sales manager Jay Wilson declined preferring to try and gouge a 45% profit on the FJ that he has priced 2k over actual retail. I know what they gave in trade for the FJ so I know the margin. Tack onto that the ludicrous $399 doc fee; the dealerships will tell you they are forced to charge you this due to state law which is partially true, a doc fee is required by law but the amount is set by the dealerships not by the state which is why you see variances between dealers of several hundred dollars. In the end Fowler had an opportunity to turn a customer's very bad experience into a win-win for everyone resulting in Fowler making a profit well within what is typical and putting me into an FJ at a reasonable price even if was still over actual retail (not their fake one). So instead of getting a good review from a happy customer about a wrong made right they get this one. This was my Tulsa review: After watching an '08 FJ Cruiser on the Tulsa Folwer Toyota site for about a week I used the 'check availability' button to schedule a test drive for that specific vehicle. I live outside Okc, they are in Tulsa, meaning a 3 hour round trip not counting time wasted at the dealership. In three emails 'Cheyenne' the "Business Development Agent (Tulsa)" confirms they have the FJ and asks if I know where "they" are located, not the FJ, "they". I arrive at the dealership and am greeted by a young salesman I'll call 'Slim'. Told Slim I'd gone through Cheyenne so he runs off to find her only to return explaining her position (he didn't know that beforehand?) and that he will be helping me. He asks if I am there for the tan FJ, no, the black one. He says that one is in Norman...30 minutes from where I work versus a 3 hour drive!!! Slim tries to offer me what amounts to 1/2 a tank of gas and to arrange the financing (self-serving just a bit are we?) to make it up to me for the wasted trip. I ignore it and ask for a manager so he trots off and a few moments later I see him pulling the tan FJ around front, then comes back with a another guy he introduces as a manager whose entire demeanor the entire time came across as disingenuous. We'll call this guy 'Oblivious'. Oblivious apologizes (unconvincingly) for the 'confusion' and again offers to show me the tan FJ, offers the same 1/2 tank a gas Slim offered and bumps it to a full tank when I was vocally dissatisfied with his BS resolution. Oblivious then makes a show of explaining that they do not lure customers into their store under false pretenses with the intent to sell them something else, something I hadn't alluded to. I told them I typically write 3 reviews each time I visit a dealership and theirs was going poorly at which point he asks "but Slim and I will get a good one right"? He felt his pathetic attempts at 'making it right' deserved a glowing review, again, self-serving. Pro tip: if you're going to scam and deceive people for a living you'd better learn to read your mark before pulling your BS because one size routine does not fit all. Bottom line is I'm pretty convinced I was brought into that dealership with the intent to try and sell me a different FJ than the one I specially asked for and steal a sale from the Norman store, everything about that experience was shady. The fact that they immediately went out and moved the tan FJ back as I was trying to leave the lot tends to reinforce this. More

Helpful Thank you keegan for staying in contact and helping my family get a new car. We are so thankful for all your help. We are very happy. Thank you keegan for staying in contact and helping my family get a new car. We are so thankful for all your help. We are very happy. More

Great Experience I had a great experience with Jake and Keegan over at this dealership! Even though I did not buy on my first day of the visit, I will be back to only I had a great experience with Jake and Keegan over at this dealership! Even though I did not buy on my first day of the visit, I will be back to only deal with these guys. I appreciated Jake for the patience he showed and Keegan for explaining my payment options with their financing process in a way that I could fully understand. Staff was excellent as well. More

Stress free I would definitely recommend fowler Toyota to anyone looking to buy a vehicle. I have always been worried about buying a car because of all the stress I would definitely recommend fowler Toyota to anyone looking to buy a vehicle. I have always been worried about buying a car because of all the stress and hassle that normally comes with it.but not here my sales men Conner and the finance manager keegan made it so easy and stress free I will definitely becoming back for future purchases. More

WOW!!! Hieu and Keegan were so amazing to work with! They listened to my needs and took everything into account when helping me find my ideal car. This was Hieu and Keegan were so amazing to work with! They listened to my needs and took everything into account when helping me find my ideal car. This was my first time purchasing from Fowler Toyota of Norman, and needless to say, I would definitely go back! More