Fowler Toyota of Norman
Norman, OK
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We have bought our cars exclusively from Fowler for many years because we have found the sales staff will work with us and the maintenance for our vehicles is handled in a competent manner. years because we have found the sales staff will work with us and the maintenance for our vehicles is handled in a competent manner. More
I bought my first used car, 2012 Toyota Prius, from Fowler Toyota back at the end of October 2023, but I was not able to pick it up until September 21, 2024 due to extra time for re-conditioning. I di Fowler Toyota back at the end of October 2023, but I was not able to pick it up until September 21, 2024 due to extra time for re-conditioning. I did not haggle about the price nor complained about the 3 week delay. In the last 3 weeks of owning my car, the TPMS sensor light and check engine light infrequently turned on. February 28, 2024 all the fault sensor lights on my instrument panel are on, along with the loss of proper braking function. I was not worried about the other sensor faults, but brake malfunction is a matter of life and death to myself and others on the road. I have had the car for a little over 4 months and less than 10k miles. I brought the car in to diagnose all the error codes. The dealer said it will cost over $2600 to fix the brake malfunction. I chose this particular car because carfax had well documented service records and Fowler Toyota advertised that every used vehicle for sale has surpassed rigorous inspection. I voiced my complaint to the used car director and he offered numerous default excuses for unforeseen problems inherent in buying a used car. I said I did my due diligence by selectively purchasing a used Toyota Prius, from a reputable Toyota dealership that uses a Toyota certified service center to inspect and recondition vehicles for sale. All the cliche nightmare stories of buying a used car from the side of the road car lots came true in my experience at Fowler Toyota. The worst used car story happened to me, despite performing my due diligence: to buy a used Toyota from a Toyota dealership that uses a Toyota certified service center for re-conditioning vehicles. I even paid more to finance my Prius through Toyota Financial services, which did not offer extended warranty. For God sake, I was buying a Toyota with 121k miles. I only bought a prius because I work too hard to throw away all my hard earned money on gasoline. The only recourse the dealership offered was to reduce my brake actuator repair cost by $600. It would still cost over $2000 to fix. How much consumer confidence should remain when a certified Toyota service center inspects and approves cars for resale that are unable to drive after 4 months? I will never recommend Fowler Toyota to anybody, after experiencing this nightmare of having their certified Toyota service center approve of a used Toyota that ended up being a total lemon after purchase. I am grateful to God that I did not get hurt or killed nor anyone else on the road. Just to be fair, my salesman and sales manager were very professional and tried to help. But, kind words of empathy do not have the power to pay for the $2000 repair on the lemon they sold me. Kassye in the rental/loaner car department was refreshingly helpful and wonderful to deal with. She made sure I had a ride home while my car was under diagnostics. More
I was treated very good, much better than I have with other dealers. They tried very hard to find the best loan percentage they could for me . other dealers. They tried very hard to find the best loan percentage they could for me . More
Dwayne was a great car salesman to work with. He was very professional and knowledgeable and was good to explain everything to us. Also, Heather was very good too. She was very professional and k He was very professional and knowledgeable and was good to explain everything to us. Also, Heather was very good too. She was very professional and knowledgeable and was good to explain everything. It was a great experience for me. Sincerely, Pauline Mahan More
Buying a car is never fun, but Jacob Callaway and the team at Fowler Toyota made the process as easy as possible. I would recommend them if you were in the market for a new vehicle. team at Fowler Toyota made the process as easy as possible. I would recommend them if you were in the market for a new vehicle. More
The Sales team and Managers were very helpful and very professional. The mechanical and aesthetician condition of the Certified Used car I purchased from them also exceeded my expectations. professional. The mechanical and aesthetician condition of the Certified Used car I purchased from them also exceeded my expectations. More
Louis Parris at Fowler helped me find a great deal on the truck I wanted. He was patient with me as it was a big purchase and took multiple days and drives to get it right. Finance guys such as Dylan Sturge truck I wanted. He was patient with me as it was a big purchase and took multiple days and drives to get it right. Finance guys such as Dylan Sturgell were exceptional also. More
Wesley made buying our first car a breeze. EVERYONE at Fowler was so nice and understandable from start to finish, Wesley made sure to keep the cars within our budget and did a great job at se EVERYONE at Fowler was so nice and understandable from start to finish, Wesley made sure to keep the cars within our budget and did a great job at selling the car! We love Fowler and recommend it to anyone wanting to buy their first car and have no where to start! More