Fowler Kia of Windsor - Sales

Bought a 2010 Kia Soul back in May 2013 it is now September 2013 and still have no paperwork to register vehicle. Although the overall sales process was good, that's where it ends. It appears Valerie September 2013 and still have no paperwork to register vehicle. Although the overall sales process was good, that's where it ends. It appears Valerie sent my paperwork with the wrong Finance Company to the state, this was never communicated to me. Due to personal reasons I had to relocate to Iowa with the temp tag which is now expired. When I contacted Valerie 3 months later to find out where my tile is her response to me was "well you chose to move to Iowa" no clue what that meant, however she never apoligized or admitted making the first mistake of sending the wrong paperwork in which caused this whole problem to begin with.This has caused a major problem and I will never deal with Peak Kia or send any of my friends there because of thier Tile Clerk Valerie More

Excellent service from beginning to end! We felt like our individual situation was assessed and we were guided to the best possible option for us. Every employee we dealt with treated us with respect, friend individual situation was assessed and we were guided to the best possible option for us. Every employee we dealt with treated us with respect, friendliness and a concern that our needs were met to our satisfaction! There was no pressure sales which would have immediately turned us away, instead it was pleasant, painless and informative. We had follow up calls to ensure we had understood everything and to check on how our new car experience was going!! Even Domonic who had only been at the dealership for 3 weeks was incredibly helpful and knowledgeable about the car we were looking at. He personally called the next day to make sure we had all questions answered! We never expected to receive the kind of service we got! We felt like we had dealt with family & know where we will do business from here on out!! Kudos to this dealership!!! More

A big thank you to both Josh and Kerry! They were both incredibly helpful with my first car purchase. I came in on a whim with very specific needs and presented them to Kerry and he was able to help get m incredibly helpful with my first car purchase. I came in on a whim with very specific needs and presented them to Kerry and he was able to help get me into a car that suited them. He was friendly to not only myself, but my husband and daughter as well. I also highly appreciated all of the hard work Josh put into my sale. He took the time to walk me through all the little financial details. I never once felt rushed by either one of them and I would recommend them to a friend any day of the week. Both were awesome and I was so beyond glad I had the opportunity to work with them. Thanks Josh and Kerry! More

I was referred to Kerry after I totaled my poor little 97 Neon in an accident on my way home from work. I was really nervous to buy a new car and have car payments, plus I recently filed bankruptcy. The odds Neon in an accident on my way home from work. I was really nervous to buy a new car and have car payments, plus I recently filed bankruptcy. The odds were against me, but Kerry made the process so fun and easy and got me into a new car before I even knew what happened. He was so upbeat and personable that I felt more like I was talking to a really good friend rather than a car sales man. I would recommend all my friend to work with Kerry when buying a new car. Then there was Josh.. The finance guy... I hate dealing with the finance guys at car dealerships , but Josh was AMAZING!! He had me in and out of his office and into my new car in just a few quick easy steps. We had each other cracking up and laughing rather than me leaving feeling like I had been taken for all I was worth ( which sadly isn't much after the bankruptcy..). All in all these guys were amazing and I love my car, and the pricing was reasonable as are my payments. They listened to what I needed, and figured out a way to get it for me. If only all men were like that! Haha! All jokes aside though, anyone looking for a car should come to Kerry to pick one out and Josh to get the financing approved! I will return next time I need a car, hopefully with a trade in rather than a check for what was left of my car :(.. More

Absolutely amazing! I won't shop anywhere else for a car no matter what I'm looking for. They were honest, helpful, and genuinely interested in us as people. Absolutely wanted to find us something that car no matter what I'm looking for. They were honest, helpful, and genuinely interested in us as people. Absolutely wanted to find us something that would suit our needs and financial situation. Great deal, great service! More

My husband and I had been shopping for a Kia Sorento for quite some time. We found the one we wanted at Peak Kia North so we made a phone call and started working with Scott negotiating the price of the ve quite some time. We found the one we wanted at Peak Kia North so we made a phone call and started working with Scott negotiating the price of the vehicle because we live nearly 3 hours away from the dealership. We agreed on a price out the door that we were comfortable with so we made the journey to Windsor. Upon arriving Scott was busy with another customer, which is expected, so we waited. It seemed there were many other employees that could have gotten us started on paperwork that were not busy but they instead continued playing games on their computers or visiting amongst each other. Scott had us sit at his desk while he continued to finish up with the previous customer standing behind him; this was a bit awkward because they were sharing personal information. When we began our paperwork Scott had many interruptions that seemed to fluster him immensely and when we had questions regarding the price of our vehicle, etc it seemed to annoy him that we weren't just "going with the flow." After our initial paperwork was done we all were interrupted by a tornado warning that caused us to retreat to a closed office...which is completely out of everyone's hands and we were appreciative to be safe and that the staff took it seriously. This took awhile to pass and everyone was able to get on with business. Before we went into financing Scott wanted us to initial that we agreed to a certain monthly payment which didn't quite add up to what we had expected and when we asked him to explain the difference of about $30 per month he got really irritated and couldn't/wouldn't explain it. We felt really uncomfortable because we just wanted clarity on our payment, should be a simple thing to explain. He then had the owner sit down with us and we discovered there was nearly $800 added to the price of the car...that was the difference in our payment. We were told before making our 3 hour drive that we would expect a certain price OUT THE DOOR and now were being given that price plus nearly $800. We were not happy at this point because we are straight forward people and expected one thing and received another. We were getting a very good price on the car and were very happy about that but not happy about the added money at the end that seemed to get slipped in there hoping we wouldn't notice. We decided to purchase the car never-the-less and went into financing with Josh where he worked very hard to make us happy. He did everything he could to help us feel comfortable with the buy...at this point we were very flustered. Once we finally got done with financing we were ready to leave as we had been at the dealership for over 4 hours with our 1 year old daughter and we were all DONE. The car was missing a spare tire replacement part that we had brought to Scott's attention when we first arrived and looked at the vehicle and he was going to make sure it was complete before we left. After the 4+ hours that we were there, we started to get in the car to leave and thankfully my husband checked the spare tire parts and it STILL wasn't complete. We had to wait another half an hour for a kind gentleman to drive around from car to car to find the part, as some of the other cars didn't have a complete set either. All in all, our experience was not good. Scott was not very polite, showed his frustration to an unprofessional level and it seemed like only a few of the employees were busy while others played on their computers....the work load should have been shared so as to get customers in and out quicker and more efficiently....we were not the only customers that were there for hours upon hours. The owner was pleasant to work with and so was Josh, but truth be told we wouldn't want to work with Scott again. More

We came in looking to get a used truck 2 yrs. ago, and they helped us out a lot, we had just moved up here to Evans and we wanted to get a nice truck and yes we got it, they were great so we came in on th they helped us out a lot, we had just moved up here to Evans and we wanted to get a nice truck and yes we got it, they were great so we came in on the 28th of July looking to trade in the truck we got 2 yrs. ago and Bennett was awesome, we told them we will never go any place else to buy a automobile, and we will be life time customer at Peak Kia they rock, we ask for what we want and they do it every time, nice people not pushy and helpful, love our new 2008 Dodge Ram 4x4, great price, great look love it. Thanks again The Kennedy's More